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Last Updated: 4th Apr, 2020

Information Gathering
We collect information to provide better services to all of our users. We will only collect your personal information from you (i.e. not from any other person or source), by lawful and fair means and not in an unreasonable intrusive way. Maintaining privacy of your information is of great significance to us. Users who register are assumed to provide contact information, such as name, company name, company address, phone number, e-mail address, billing details and the number of users within the organization that will be using RepairDesk. We may also ask for additional information, such as job title or additional company information.

Login Credentials
Upon registration for RepairDesk, we will provide you with login credentials which will allow you to access our site and services. You are liable for the confidentiality and security of your user registration and password. In case your login details are compromised, you are supposed to contact RepairDesk immediately at [email protected]

Personal identification information
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register for an account on the website, place an order, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, their name, email address, mailing address, phone number, etc. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except where it may prevent them from engaging in certain site-related activities.

Non-personal identification information
We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about a user’s means of connection to our site, such as the operating system and the Internet service providers utilized, and other similar information.

Other Information we track and log
RepairDesk will be collecting certain information from users, such as Internet addresses. This information is logged to diagnose technical problems and to administer our website in order to constantly improve the quality of the service.

Edit your personal information
You can update or remove any or all of your personal information at any time by logging into your RepairDesk account and editing your personal information on the Store Settings page. You can view your updated profile in order to confirm that your edits have been made.

Use of your information
RepairDesk uses the information that we gather to set up the service for individuals and their organization. We will use this information to contact users to further discuss about the service that we provide and to send information regarding our company, such as any promotions that we run. We will not distribute or share your personal information with third parties without your knowledge and consent, except under the following circumstances: (a) In response to subpoenas, court orders, or legal process, or to establish or exercise our rights to defend against legal claims, or (b) If we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, safety of person or property, violation of our policies, or as otherwise required by law.

Billing Information
Billing information that we collect through RepairDesk is used only to bill for our services and is not used for any marketing or promotional purposes.

User Information
Our users will be using the website to host data and information. RepairDesk will not review, share, dispense, print, or reference any such data except as mentioned in the RepairDesk Terms of Service or as required by law. Individual records at times may be viewed or accessed only for the purpose of solving a problem, providing support, or suspected violation of the master subscription agreement, or as required by law.

RepairDesk makes all efforts to pursue the standard security measures to help shield against the loss, exploitation, and alteration of the data we are in charge of. When our website is accessed, Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure that data is secure and accessible only to you. Our services are hosted in a secure cloud environment to prevent access from intruders. RepairDesk provides the opportunity to choose unique user names and passwords that must be used each time a user logs on. These safeguards ensure the proper use of data, avert unauthorized access, and keep up data accuracy.
Being accountable for a user’s data, RepairDesk has implemented proper technical and documentational procedures to protect your personal data from any kind of illegal loss, theft, leakage or unauthorized sharing. Also, RepairDesk ensures that any personnel with whom the user’s personal data is shared for the purpose of resolving any issue or to provide any service will be subject to an obligation of secrecy. For further details, visit the RepairDesk GDPR Compliance link.

RepairDesk uses cookies to recognize returning visitors. We collect this information for internal use only and never authorize the release of this information to anyone outside of RepairDesk. RepairDesk participates in advertising programs operated by third parties for which advertising and retargeting cookies are used. Advertising cookies allow us to make advertising more relevant for visitors to our site, by showing adverts that users might be interested in seeing (based on other sites they have visited and previous browsing history) and avoiding showing adverts that they have already seen.
Retargeting cookies allow RepairDesk to advertise to visitors to our website via third-party websites. These third-party websites show their visitors advertisements for RepairDesk's services based on the cookies which tell the third-party website that the user has previously visited RepairDesk's website.
Our use of cookies also means that data relating to traffic on our website and about the types of third-party websites that visitors to our website also visit are aggregated and shared with other participants in the third-party advertising program. The data that is shared does not contain any personal information and cannot be used to identify any individual visitor.
In compliance with GDPR to control what you want to share over the browser, or if you'd like to delete cookies or instruct your web browser to delete or refuse cookies, you can change your cookie preferences by choosing the appropriate browser settings.
This Privacy Policy does not cover the use of cookies by any third-party links. RepairDesk will not be liable for the personal privacy policies on these sites. Please be aware that the privacy policies of these websites could vary from our own.
Compliance with Law If we are made aware that a RepairDesk user is using, or has used, our service to commit a crime, or if there is an emergency that poses a safety threat to you or to another person, we will notify and cooperate fully with the appropriate authorities.
Compliance with GDPR (General Data Protection Regulation) for EU users only RepairDesk is committed to protect your privacy and keep you updated with the latest protection policies. We will provide compliance with GDPR policy from May 25th, 2018 to protect the privacy and personal information of residents of the EU. We are responsible to inquire your consent before collecting any personal information or data.
According to GDPR in the European Union, we are the 'data controllers' of the user’s information and with your permission, we collect and store it for the purpose of providing our services to our users, and maintaining records and contact details relating to those services and users.

Change or removal or Personal Information
If the personal information we’ve gathered from you changes or you no longer desire our services, we will gladly update or remove any personal data you have previously provided to us. To request a removal of your personal information, please contact our Data Protection Officer at [email protected]

Changes & Updates
Our Privacy Policy will update from time to time with the addition of more features, but we will inform you each time either by posting a detailed notice on the login page or through other methods.