Privacy Policy

Because you deserve a secure environment

Last Updated: 22 Jan, 2021

Information Gathering 

We collect information to provide better services to all of our users. We will only collect your personal information from you (i.e., not from any other person or source) by lawful and fair means and not in an unreasonably intrusive way. Maintaining the privacy of your information is of great significance to us. Users who register are assumed to provide contact information, such as name, company name, company address, phone number, e-mail address, billing details, and the number of users within the organization that will be using RepairDesk. We may also ask for additional information, such as job title or additional company information.

Login Credentials

Upon registration for RepairDesk, we will provide you with login credentials that will allow you to access our site and services. You are liable for the confidentiality and security of your user registration and password. In case your login details are compromised, you are supposed to contact RepairDesk immediately at [email protected].

Personal Identification Information

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register for an account on the website, place an order, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, their name, e-mail address, mailing address, phone number, etc. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except where it may prevent them from engaging in certain site-related activities.

Non-Personal Identification Information

We may collect non-personal identification information about users whenever they interact with our site and services. Non-personal identification information may include the browser name, the type of computer, and technical information about a user's means of connection to our site, such as the operating system and the Internet service providers utilized, and other similar information.

Information we collect from Third Parties and Analytics Tool

We may collect information, including personal information, which others provide about you when they use our site and services, or obtain information from other sources (including social media networks) and combine that with the information we collect through our site and services. Any information request regarding the disclosure of your personal information to us should be directed to such third parties.

We may use the tools described below (the "Analytics Services") to collect information about the use of our site and app, such as how often users visit us, what pages they visit when they do so, and what other sites they used prior to visiting us. We may also use others tools in the future to collect similar information for the same purposes. We use the information we collect from the Analytics Services to maintain and improve our service.

The Analytics Services we may use include:

  1. Mixpanel: Any use or sharing of your information about your visits to and use of our app or website is restricted by Mixpanel's Terms of Use, available at https://mixpanel.com/terms/, and Mixpanel's Privacy Policy, available at https://mixpanel.com/privacy/. You can opt-out of Mixpanel at https://mixpanel.com/optout/. To track opt-outs, Mixpanel will place a persistent opt-out cookie on your computer. If you get a new computer, install a new browser, erase or otherwise alter your browser's cookie file (including upgrading certain browsers), you might also clear the Mixpanel opt-out cookie.
  2. Customer.io: Any use or sharing of your information about your visits to and use of our app or website is restricted by Customer.io's Terms of Use, available at  https://customer.io/legal/terms-of-service/, and Mixpanel's Privacy Policy, available at  https://customer.io/legal/privacy-policy/.
  3. FullStory: Any use or sharing of your information about your visits to and use of our app or website is restricted by FullStory's Terms & Conditions, available at https://fullstory.com/legal/terms-and-conditions, and FullStory's Privacy Policy, available at https://www.fullstory.com/legal/privacy-policy. You can opt-out of FullStory at https://www.fullstory.com/optout/. To track opt-outs, FullStory will place a persistent opt-out cookie on your computer. If you get a new computer, install a new browser, erase or otherwise alter your browser's cookie file (including upgrading certain browsers), you might also clear the FullStory opt-out cookie.
  4. HotJar: Any use or sharing of your information about your visits to and use of our app or website is restricted by HotJar's Terms of Service, available at https://www.hotjar.com/legal/policies/terms-of-service/, and HotJar's Privacy Policy, available at https://www.hotjar.com/legal/policies/privacy/. If you do not want HotJar to track your data, you can visit  https://www.hotjar.com/privacy/do-not-track/. If you get a new computer, install a new browser, erase or otherwise alter your browser's cookie file (including upgrading certain browsers), the block will no longer be effective, and you will have to visit the link again.

Other Information we Track and Log

RepairDesk will be collecting certain information from users, such as Internet addresses. This information is logged to diagnose technical problems and to administer our website in order to constantly improve the quality of the service.

Edit your Personal Information

You can update or remove any or all of your personal information at any time by logging into your RepairDesk account and editing your personal information on the Store Settings page. You can view your updated profile in order to confirm that your edits have been made.

Use of your Information

RepairDesk uses the information that we gather to set up the service for individuals and their organizations. We will use this information solely for fulfilling the purposes specified by us and for other compatible purposes. We will not distribute or share your personal information with third parties without your knowledge and consent, except under the following circumstances: (a) If you use an account or profile associated with another party, we may share your information with the owners of that profile (for example, if you are an employee using your organization's account or profile to communicate with us regarding our site and/or services), (b) With our corporate family of companies that are related by common ownership or control, to enable us to provide (or support us in providing) our services, (c) if RepairDesk is acquired by or merged with another company (in this event, RepairDesk will use reasonable efforts to notify you before information about you is transferred and becomes subject to a different privacy policy), (d) with Third Party Service Providers (defined below), (e) In response to subpoenas, court orders, or legal process, or to establish or exercise our rights to defend against legal claims, (f) If we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, safety of person or property, violation of our Terms and Conditions, or as otherwise required by law, (g)For any purpose disclosed by us when you provide the information, or (h) We may also share aggregated information (information about our users that we combine so that it no longer identifies or references an individual user) and other anonymized information for regulatory compliance, industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.

Storage and Transfer of Data

We will only retain your personal information no longer than necessary for the purposes for which it was collected.

RepairDesk may share personal data with third parties and vendors that act as agents, business partners, consultants, and contractors ("Third Party Service Providers") to perform tasks on behalf of and under our instructions such as technical support, client education, billing, analytics, and communication. Such third parties must agree to use such personal data only for the purposes for which they have been engaged by RepairDesk.

RepairDesk recognizes potential liability in cases of onward transfer to third parties. RepairDesk will not transfer any personal information to a third party without first ensuring that the third party adheres to data protection principles.

Your personal information may be transferred to, stored, and processed in the United States or a country that is not regarded as providing the same level of protection for personal information as the laws of your home country. We have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to provide adequate protection for your personal information.

Billing Information

Billing information that we collect through RepairDesk is used only to bill for our services and is not used for any marketing or promotional purposes.

Security

RepairDesk makes all efforts to pursue the standard security measures to help shield against the loss, exploitation, and alteration of the data we are in charge of. When our website is accessed, Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure that data is secure and accessible only to you. Our services are hosted in a secure cloud environment to prevent access from intruders. RepairDesk provides the opportunity to choose unique user names and passwords that must be used each time a user logs on. These safeguards ensure the proper use of data, avert unauthorized access, and keep up data accuracy.

Being accountable for a user's data, RepairDesk has implemented proper technical and documentation procedures to protect your personal data from any kind of illegal loss, theft, leakage, or unauthorized sharing. Also, RepairDesk ensures that any person with whom the user's personal data is shared for the purpose of resolving any issue or providing any service will be subject to an obligation of secrecy. For further details, visit the RepairDesk GDPR Compliance link.

Cookies

RepairDesk uses cookies to recognize returning visitors. This helps us improve your user experience. We also use third-party tools to better capture your navigation data and enhance your user experience of our website. We may use other third-party tools in the future to collect similar information for the same purposes. These cookies and third-party tools, however, do not give us access to any of your Personal Identification Information, other than that which you willingly shared with us through signing up. The purpose of using these third-party tools is solely to enhance user experience and improve our services. You may disable cookies by changing your browser settings if you like. However, this may decrease your user experience for using our website. RepairDesk participates in advertising programs operated by third parties for which advertising and retargeting cookies are used. Advertising cookies allow us to make advertising more relevant for visitors to our site by showing adverts that users might be interested in seeing (based on other sites they have visited and previous browsing history) and avoiding showing adverts that they have already seen.

Retargeting cookies allow RepairDesk to advertise to visitors to our website via third-party websites. These third-party websites show their visitors advertisements for RepairDesk's services based on the cookies which tell the third-party website that the user has previously visited RepairDesk's website.

Our use of cookies also means that data relating to traffic on our website and about the types of third-party websites that visitors to our website also visit are aggregated and shared with other participants in the third-party advertising program. The data that is shared does not contain any personal information and cannot be used to identify any individual visitor.

If you would like to delete cookies or instruct your web browser to delete or refuse cookies, you can change your cookie preferences by choosing the appropriate browser settings.

This Privacy Policy does not cover the use of cookies by any third-party links. RepairDesk will not be liable for the personal privacy policies on these sites. Please be aware that the privacy policies of these websites could vary from our own.

Compliance with Law 

If we are made aware that a RepairDesk user is using or has used our service to commit a crime, or if there is an emergency that poses a safety threat to you or to another person, we will notify and cooperate fully with the appropriate authorities.

Compliance with GDPR (General Data Protection Regulation) for EEA residents 

RepairDesk is committed to protect your privacy and keep you updated with the latest protection policies. We will provide compliance with the GDPR policy from May 25th, 2018, to protect the privacy and personal information of European Economic Area (EEA) residents. We are responsible for acquiring your consent before collecting any personal information or data.

If you are a European Economic Area (EEA) resident, you have the following rights under the GDPR in respect of your personal information that we hold:

  • Right of access. You have the right to obtain:
  • confirmation of whether and where we are processing your personal information;
  • information about the categories of personal information we are processing, the purposes for which we process your personal information, and information as to how we determine applicable retention periods;
  • information about the categories of recipients with whom we may share your personal information; and
  • a copy of the personal information we hold about you.
  • Right of portability. You have the right, in certain circumstances, to receive a copy of the personal information you have provided to us in a structured, commonly used, machine-readable format that supports re-use or to request the transfer of your personal information to another person.
  • Right to rectification. You have the right to obtain rectification of any inaccurate or incomplete personal information we hold about you without undue delay.
  • Right to erasure. You have the right, in some circumstances, to require us to erase your personal information without undue delay if the continued processing of that personal information is not justified.
  • Right to restriction. You have the right, in some circumstances, to require us to limit the purposes for which we process your personal information if the continued processing of the personal information in this way is not justified, such as where the accuracy of the personal information is contested by you.
  • Right to object. You have a right to object to any processing based on our legitimate interests where there are grounds relating to your particular situation. There may be compelling reasons for continuing to process your personal information, and we will assess and inform you if that is the case. You can object to marketing activities for any reason.

If you are a resident in France, you also have the right to set guidelines for the retention and communication of your personal information after your death.

If you are concerned about the personal information collected as you use our services or would like to discuss or exercise rights you may have under this Privacy Policy or applicable law, you may contact us at [email protected]. If we are acting as a data controller with respect to the personal information at issue (e.g., personal information collected via our site and/or app), we will respond to your request directly. If we are acting as a processor of your personal information on behalf of a third-party data controller, then we will forward your request to the data controller to allow them to respond. If the third-party data controller then requests RepairDesk to facilitate your request with respect to any personal information with respect to which we are the processor, we will respond to the third-party data controller's request as quickly as is practicable under the circumstances. You may also contact the third-party data controller directly if you have questions about the personal information with respect to which it is the data controller.

Compliance with CCPA (California Consumer Protection Act) for California Residents

If you are a California resident, you may have the following rights:

  • Access. You may have the right to access the categories of personal information we have collected about you, the sources from which we collected that information, the business or commercial purpose for collecting your personal information, the categories of third parties with whom we share your personal information, the specific pieces of personal information we have collected about you, and the categories of personal information we disclosed for a business purpose.
  • Deletion. You may have the right, under certain circumstances, to request that we delete the personal information you have provided to us.
  • Non-discrimination. You have the right to be free from discrimination related to your exercise of any of your California privacy rights.

We do not sell your personal information.

In order to protect your personal information from unauthorized access or deletion, we may require you to verify your login credentials before you can submit a rights request. If you do not have an account with us, or if we suspect that your account has been compromised, we may ask you to provide additional personal information for verification. If we are subsequently unable to confirm your identity, we may refuse your rights request.

In addition, there may be information we will not return in response to your request, such as information that could affect the privacy of others or violate legal requirements. Likewise, there may be reasons why we cannot comply with your deletion request, such as our need to keep your personal information to comply with a legal obligation.

You may use an authorized agent to submit a rights request. If you do so, the agent must present signed written authorization to act on your behalf, and you may also be required to independently verify your identity or your legal authority or ownership of the personal information with us.

In addition, California Civil Code Section 1798.83 permits users of our Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To exercise any of the rights described in this section, please contact us at [INSERT RELEVANT E-MAIL ADDRESS].

Change or Removal of Personal Information

If the personal information we've gathered from you changes or you no longer desire our services, we will gladly update or remove any personal data you have previously provided to us. To request removal of your personal information, please contact our Data Protection Officer at [email protected].

Changes & Updates

Our Privacy Policy will update from time to time with the addition of more features, but we will inform you each time either by posting a detailed notice on the login page or through other methods.

MARKETING ACTIVITIES 

Marketing Communications for Non-EEA Residents 

From time to time, you may receive marketing communications from us if you have requested information from us or purchased services from us and, in each case (unless you are a resident of the European Economic Area (EEA)), you have not opted out of receiving such communications. If you are a resident of the EEA, you will not receive such communications from us unless you have specifically opted in to receive them, as described further (EEA Residents) below. For some communications, we may use the personal information we collect about you to help us determine the most relevant marketing information to share with you.

Opt-Out 

You can ask us to stop sending you marketing messages at any time by contacting us at [INSERT RELEVANT ADDRESS] or by using the contact information set forth below.

Third-Party Marketing 

We will get your opt-in consent before we share your personal information with any company outside RepairDesk's corporate family for marketing purposes.

EEA Residents 

If you are resident in the EEA, we will only send you marketing messages if you have given us your consent to do so. If you do not want to receive messages from us, you will be able to tell us by selecting certain boxes on forms we use when we first collect your contact details or by refusing or withdrawing your consent. You can also change your preferences later by clicking on the unsubscribe link at the bottom of our messages or by e-mailing us at [INSERT RELEVANT E-MAIL ADDRESS].

Non-Marketing Messages 

Please note that if you do opt-out of or do not grant consent to receiving marketing-related messages from us, we may still send you non-marketing messages.

Affiliate Usage 

Your personal information may also be shared with any affiliates of RepairDesk, who may also use this information for the same purposes outlined in this Privacy Policy.

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