We collect information to provide better services to all of our users. We will only collect your personal information from you (i.e. not from any other person or source), by lawful and fair means and not in an unreasonable intrusive way. Maintaining privacy of your information is of great significance to us. Users who register are assumed to provide contact information, such as name, company name, company address, phone number, e-mail address, billing details and the number of users within the organization that will be using RepairDesk. We may also ask for additional information, such as job title or additional company information.
Upon registration for RepairDesk, we will provide you with login credentials which will allow you to access our site and services. You are liable for the confidentiality and security of your user registration and password. In case your login details are compromised, you are supposed to contact RepairDesk immediately at [email protected].
Personal identification information
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register for an account on the website, place an order, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, their name, email address, mailing address, phone number, etc. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except where it may prevent them from engaging in certain site-related activities.
Non-personal identification information
We may collect non-personal identification information about users whenever they interact with our site and services. Non-personal identification information may include the browser name, the type of computer and technical information about a user’s means of connection to our site, such as the operating system and the Internet service providers utilized, and other similar information.
Information we collect from Third Parties and Analytics Tool
We may collect information, including personal information, which others provide about you when they use our site and services, or obtain information from other sources (including social media networks) and combine that with the information we collect through the our site and services. Any information request regarding the disclosure of your personal information to us should be directed to such third parties.
We may use the tools described below (the “Analytics Services”) to collect information about use of our site and app, such as how often users visit us, what pages they visit when they do so, and what other sites they used prior to visiting us. We may also use others tools in the future to collect similar information for the same purposes. We use the information we collect from the Analytics Services to maintain and improve our service.
The Analytics Services we may use include:
Other Information we track and log
RepairDesk will be collecting certain information from users, such as Internet addresses. This information is logged to diagnose technical problems and to administer our website in order to constantly improve the quality of the service.
Edit your personal information
You can update or remove any or all of your personal information at any time by logging into your RepairDesk account and editing your personal information on the Store Settings page. You can view your updated profile in order to confirm that your edits have been made.
Use of your information
Storage and transfer of data
We will only retain your personal information for no longer than necessary for the purposes for which it was collected.
RepairDesk may share personal data with third parties and vendors that act as agents, business partners, consultants, and contractors (“Third Party Service Providers”) to perform tasks on behalf of and under our instructions such as technical support, client education, billing, analytics, and communication. Such third parties must agree to use such personal data only for the purposes for which they have been engaged by RepairDesk.
RepairDesk recognizes potential liability in cases of onward transfer to third parties. RepairDesk will not transfer any personal information to a third-party without first ensuring that the third-party adheres to data protection principles.
Your personal information may be transferred to, stored, and processed in the United States or a country that is not regarded as providing the same level of protection for personal information as the laws of your home country. We have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to provide adequate protection for your personal information.
Billing information that we collect through RepairDesk is used only to bill for our services and is not used for any marketing or promotional purposes.
RepairDesk makes all efforts to pursue the standard security measures to help shield against the loss, exploitation, and alteration of the data we are in charge of. When our website is accessed, Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure that data is secure and accessible only to you. Our services are hosted in a secure cloud environment to prevent access from intruders. RepairDesk provides the opportunity to choose unique user names and passwords that must be used each time a user logs on. These safeguards ensure the proper use of data, avert unauthorized access, and keep up data accuracy.
Being accountable for a user’s data, RepairDesk has implemented proper technical and documentational procedures to protect your personal data from any kind of illegal loss, theft, leakage or unauthorized sharing. Also, RepairDesk ensures that any personnel with whom the user’s personal data is shared for the purpose of resolving any issue or to provide any service will be subject to an obligation of secrecy. For further details, visit the RepairDesk GDPR Compliance link.
Retargeting cookies allow RepairDesk to advertise to visitors to our website via third-party websites. These third-party websites show their visitors advertisements for RepairDesk's services based on the cookies which tell the third-party website that the user has previously visited RepairDesk's website.
If we are made aware that a RepairDesk user is using, or has used, our service to commit a crime, or if there is an emergency that poses a safety threat to you or to another person, we will notify and cooperate fully with the appropriate authorities.
Compliance with GDPR (General Data Protection Regulation) for EEA residents
RepairDesk is committed to protect your privacy and keep you updated with the latest protection policies. We will provide compliance with GDPR policy from May 25th, 2018 to protect the privacy and personal information of European Economic Area (EEA) residents. We are responsible to acquire your consent before collecting any personal information or data.
If you are a European Economic Area (EEA) resident, you have the following rights under the GDPR in respect of your personal information that we hold:
If you are a resident in France, you also have the right to set guidelines for the retention and communication of your personal information after your death.
Compliance with CCPA (California Consumer Protection Act) for California residents
If you are a California resident, you may have the following rights:
We do not sell your personal information.
In order to protect your personal information from unauthorized access or deletion, we may require you to verify your login credentials before you can submit a rights request. If you do not have an account with us, or if we suspect that your account has been compromised, we may ask you to provide additional personal information for verification. If we are subsequently unable to confirm your identity, we may refuse your rights request.
In addition, there may be information we will not return in response to your request, such as information that could affect the privacy of others or violate legal requirements. Likewise, there may be reasons why we cannot comply with your deletion request, such as our need to keep your personal information to comply with a legal obligation.
You may use an authorized agent to submit a rights request. If you do so, the agent must present signed written authorization to act on your behalf, and you may also be required to independently verify your identity or your legal authority or ownership of the personal information with us.
In addition, California Civil Code Section 1798.83 permits users of our Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To exercise any of the rights described in this section, please contact us at [INSERT RELEVANT EMAIL ADDRESS].
Change or removal or Personal Information
If the personal information we’ve gathered from you changes or you no longer desire our services, we will gladly update or remove any personal data you have previously provided to us. To request a removal of your personal information, please contact our Data Protection Officer at [email protected]
Changes & Updates
Marketing Communications for Non-EEA Residents
From time to time, you may receive marketing communications from us if you have requested information from us or purchased services from us and, in each case (unless you are a resident of the European Economic Area (EEA)), you have not opted out of receiving such communications. If you are a resident of the EEA, you will not receive such communications from us unless you have specifically opted in to receive them, as described further (EEA Residents) below. For some communications, we may use personal information we collect about you to help us determine the most relevant marketing information to share with you.
You can ask us to stop sending you marketing messages at any time by contacting us at [INSERT RELEVANT ADDRESS] or by using the contact information set forth below.
Third Party Marketing
We will get your opt-in consent before we share your personal information with any company outside RepairDesk’s corporate family for marketing purposes.
If you are resident in the EEA, we will only send you marketing messages if you have given us your consent to do so. If you do not want to receive messages from us, you will be able to tell us by selecting certain boxes on forms we use when we first collect your contact details or by refusing or withdrawing your consent. You can also change your preferences later by clicking on the unsubscribe link at the bottom of our messages or by emailing us at [INSERT RELEVANT EMAIL ADDRESS].
Please note that if you do opt out of or do not grant consent to receiving marketing related messages from us, we may still send you non-marketing messages.