We will transfer your tickets, customers and invoice information if you're using RepairShopr, Lightspeed, RepairQ or any other legacy software.
Phone & Online Support
Frequently Asked Questions
What are the differences between the 4 plans offered by RepairDesk?
RepairDesk Lite is offered for the Small retailers with basic operations. This plan is offered at an amazingly low price of $ 35/ month or $ 420/ year with limited features. Retailers can perform their day to day operations with ease by choosing this package.
RepairDesk Professional is offered for the Established retailers with single or multi store option with 4 employee accounts. RepairDesk Professional offers all the amazing features at a price of $ 70/ month or $ 840/ year.
Repair Desk Advance is offered for the established retailers with Multi Store Option. Retailers get 5 store locations with 1 admin and 30 employee accounts at the price of $350/ month or $ 4200/ year. You get all the advanced features by subscribing to this package.
RepairDesk Enterprise is offered for the enterprises or large franchises with all the advanced features with 5 plus stores and 30 plus employee accounts. You can contact RepairDesk team to buy this package.
How long are your contracts?
You can upgrade, downgrade or make changes to the store locations and employee accounts at any time in the subscribed plan. If for any reason you don’t like RepairDesk we are happy to refund your last payment in full.
Can I change plans at any time?
You can upgrade from RepairDesk Lite to RepairDesk Professional at any time. However, downgrade from RepairDesk Professional to RepairDesk Lite is not possible. You can also upgrade to RepairDesk advance and Repair Desk enterprise at any time.
Are there any hidden charges or extra costs with RepairDesk?
No! There are no extra charges or hidden costs. The only thing you will pay is the monthly or yearly subscription fee.
Is the trial really free?
No credit card is required to start your trial, so try RepairDesk with no strings attached.
Is my data safe?
Any data in your RepairDesk account is your own (not ours), your information is not accessed by anyone else or sold to anyone. You can already export all repair tickets / invoices / reports / inventory / client data etc and save them to your desktop.
Plus all data is securely stored & information is transmitted securely via SSL encryption and can only be viewed using the encrypted link created for each account. Your data is always secure along with our automatic backups.
What's additional user fee?
We charge $5 for additional user on your account. Clients don't count towards the number of users.
What happens at the end of my trial?
Pick up one of our plans that suits your requirements.
Your trial account will become your permanent account (all of your settings, customizations, and data remain intact).
At the end of your trial period if you decide not to go ahead, your account will expire.
Is RepairDesk compatible with all devices including printers and scanners?
RepairDesk is tailored for all devices including iPads, Macs and PCs. It's likely that RepairDesk will be compatible with your laptops, printers, debit / credit card readers and scanners.
Is there an offline mode?
RepairDesk is completely online meaning you can access it from any device. Our customers say they love this about us. You don't need to install or enter anything to get started with RepairDesk. You just open up your browser and start lodging repair jobs. Also you don't have to worry about offline backups or updating software for your cell phone repair shop as all of this is done automatically by RepairDesk in cloud.
We do plan to add some offline features to the system, like ability to create repair ticket or checkout sales but in the meantime if your internet just cut out, you can just jump onto your mobile and use your data as it doesn't use much bandwidth.
Is RepairDesk available in other Languages?
RepairDesk is available in more than 20 languages i.e. French, German, Spanish, Dutch etc. For complete list of supported languages please click here
What about support?
We've out of the world customer support & you are always prioritized above everything and anything. If you ever run into a problem or cannot find what you are looking for, you can give us a call, chat with one of product specialist or send us an email - email@example.com
What does unlimited mean?
It means you can have 999,999,999 customers, repair tickets, inventory items or invoices.
I feel I've been able to empower our
staff enough so that they can manage