How long are your contracts?
You can upgrade, downgrade or make changes to the store locations and employee accounts at any time with your subscribed plan. If for any reason you don't like RepairDesk, we are happy to refund your last payment in full.
Can I change plans at any time?
You can upgrade from RepairDesk Lite to RepairDesk Professional at any time. However, downgrading from RepairDesk Professional to RepairDesk Lite is not possible. You can also upgrade to RepairDesk Advance and RepairDesk Enterprise from your plan whenever you'd like.
Are there any hidden charges or extra costs with RepairDesk?
No! There are no extra charges or hidden costs. The only thing you will pay is the monthly or yearly subscription fee.
What are your options for training & set up?
We offer complete customer support in helping you set up your account with dedicated account managers that will walk you through the process. Our support team will schedule you for training sessions where you can learn the ins-and-outs of how to set up your store on your own and kick off your business with RepairDesk.
We also offer the option for users to have their entire RepairDesk account set up by our support team for a one-time fee of $99.99. This includes everything from data migration to inventory to printer setup to integrations and more, so that you're all set to launch with just a click of a button. Our team will require some initial data from you, and the process will take 2-3 working days. Once we're done, you can begin using RepairDesk right away with absolutely no hassles.
Is the trial really free?
Yes, our trial is completely free! No credit card is required to start your trial, so try RepairDesk with no strings attached.
Is my data safe?
RepairDesk takes data privacy and security very seriously. Any data in your RepairDesk account is your own (not ours), your information is not accessed by anyone else or sold to anyone. You can export all repair tickets, invoices, reports, inventory, client data, etc. and save them to your desktop at any time.
Plus, all data is securely stored & information is transmitted securely via SSL encryption, and can only be viewed using the encrypted link created for each account. Your data is always secure along with our automatic backups.
What is the additional user fee?
We charge $5 for additional user on your account. Clients don't count towards the number of users.
What happens at the end of my trial?
Once your trial period is over, pick up one of our plans that suit your requirements. Your trial account will become your permanent account (all of your settings, customizations, and data remain intact). At the end of your trial period, if you decide not to go ahead, your account will expire.
Is RepairDesk compatible with all devices, including printers and scanners?
RepairDesk is tailored for all devices, including iPads, Macs and PCs. It's likely that RepairDesk will be compatible with your laptops, printers, debit/credit card readers and scanners.
Is there an offline mode?
RepairDesk is a completely online solution, meaning you can access it from any device. Our customers say they love this about us. You don't need to install or enter anything to get started with RepairDesk. Just open up your web browser and start logging in repair jobs. Also, you don't have to worry about offline backups or updating software for your cell phone repair shop, since all of this is done automatically by RepairDesk in cloud.
We do plan to add some offline features to the system in the future, like the ability to create repair tickets or checkout sales, but in the meantime, if your internet just cuts out, you can hop on to your mobile and use your data plan since RepairDesk doesn't use much bandwidth.
Is RepairDesk available in other languages?
RepairDesk is available in more than 20 languages, including French, German, Spanish, Dutch, etc.
What about customer support?
We have out-of-this-world customer support & you are always prioritized above anything and everything. If you ever run into a problem or cannot find what you are looking for, you can give us a call, chat with one of product specialists, or send us an email at [email protected]
What does "unlimited" mean?
It means you can have 999,999,999 customers, repair tickets, inventory items or invoices.