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The GDPR is a new legal framework of the EU legislation intended to standardize data regulation across Europe while providing greater protection and control over data to the consumer. It’s an updated version of the Data Protection Directive.

GDPR aims to protect the privacy of EU citizens, specifically their “right to be forgotten” – aka, their right to demand that organizations identify and eradicate any or all data about them.

The purpose of this guide is to give you details on how RepairDesk is preparing for GDPR and to provide you with an overview of the new requirements to help you prepare for GDPR.

Being accountable for customer’s data, RepairDesk have updated, its platform with procedures to protect your Personal Data from any kind of illegal loss, theft, leakage or unauthorized sharing. We will be responsible to inquire your consent before collecting any personal information or data.

What can you do to prepare?

If your business is based in the European Union (EU), or you process the personal data of EU citizens, the General Data Protection Regulation (GDPR) affects you.

The GDPR says you must obtain freely given, specific, informed, and unambiguous consent from your contacts. You also must clearly explain how you plan to use their personal data.

As far as your business is concerned, if you have customers in (EU), you must ask for their consent to store their personal details and get their permission before sending them follow-up marketing or promotional Email / SMS via RepairDesk. Furthermore, based on their preferences, you can choose for which individuals you can store none-to-all details. We encourage you to consult with legal or other professional counsel about your GDPR preparations.

Features included in update:

We’ve been busy working to ensure we are compliant when the GDPR comes into effect 25th March, 2018 to help you comply with the GDPR and have updated:

  • The Customer Registeration Processfor EU customers where they will be asked for consent related to their data processing.
  • The recording of Customer Datafor RepairDesk desk End Users.

Example: Business (ABC Cellphone Repair store) will ask their customers for the consent before saving their data.

  • Edit or Forget right for Customersof RepairDesk desk End Users.

Example: a customer of ABC Cellphone Repair storecan ask them to update or forget their information that stores in RepairDesk

  • The below sections of our Web Application:
    • POS || Leads section || Customer Module ||Invoice || Ticket section ||
    • Appointment calendar || Public API || Self-Check-in Widget || Trade-In widget
  • The iPADandiPhone App where the Customer can ask the Business (ABC Cellphone Repair store) to update or forget the Customer Data on request.
  • On consent of the customer to forget his details– RepairDesk will delete customer records and update existing reports with ‘Walk in Customer’ – to keep Business Statistics (Reports) aligned and reconciled.

Note: We will be updating the above section continuously with our latest road map and progress.

Customer Rights

Right now, considering the new GDPR, you’re(RepairDesk Customers) now in the list of “Data Controllers”. If you have customers in the EU and you record their data in RepairDesk, you have the responsibility to allow individuals to exercise their ‘Right to be Informed’, ‘Right to Rectification’, ‘Right to be Forgotten’,‘Right to Object’, ‘Right to Restrict Processing’ and ‘Right to Restrict Processing’*

  • *Right to Object = Individuals may object the use of their data for profiling or direct marketing activities.
  • *Right to be Forgotten= Individuals have the right to request that personal information be removed from the RepairDesk.
  • *Right to be Informed= Individuals may ask about clear and concise information about what you do with their personal data.
  • *Right to Restrict Processing= Individuals may request the suppression of their personal data, which means that you may store the data but not use it.
  • *Right to data portability = Individuals may request to get there personal data, which they have previously provided in readable format.

Frequently Asked Questions


What is GDPR?

Who does GDPR apply to?

How RepairDesk will work on GDPR?

How RepairDesk prospects and customers can reach out for inquiries?

How we will collect consent?

From new contacts

Customers will enter their information in the sign-up form on RepairDesk portal which will also include GDPR compliance consent (link to Privacy Policy and FAQ’s on GDPR) that will give explicit consent to RepairDesk team to process the contacts data as per policy.

From existing contacts

We’ll also collect GDPR-friendly consent from the contacts/customers we already have. We’ll accomplish it by sending an email to everyone on our list that includes a link to update their settings and inquire the designated team for GDPR.

How we will communicate privacy information?

What can you (Repair Desk Users) do to prepare?

As far as your business is concerned, if you have customers in EU, you must ask for their consent to store their personal details and get their permission before sending them follow-ups via RepairDesk. Further based on their preferences, you can choose for which individual you can store none-to-all details. We encourage you to consult with legal or other professional counsel about your GDPR preparations.

Proper Documentation

How we will report for Data Breach?

Existing Information Rights

Data Controllers vs. Data Processors

What can End Customers can ask from the Controller & Processor?

Business Benefits of GDPR?

  • Build customer trust
  • Improve brand image and reputation
  • Improve data governance
  • Improve information security
  • Improve competitive advantage

Data Security with Third-Party Integrations

In compliance with GDPR, RepairDesk is NOT accountable for providing security to your identification data, that you share with third-party integrations. It applies to every other integration platform i.e. either provided by RepairDesk or not in partnership with RepairDesk. If you supply any of your customers’ data or your own business data to third-party businesses (using RepairDesk or not); you are solely responsible for it. It has no connection with RepairDesk about how these third-parties use your data and for what purposes but, RepairDesk ensures you that we DO NOT share your data or any information with any third-party business. In case there is a data breach, you are requested to inform the all parties so protection actions can be taken on all ends.