The GDPR is a new legal framework of the EU legislation intended to standardize data regulation across Europe while providing greater protection and control over data to the consumer. It’s an updated version of the Data Protection Directive.
GDPR aims to protect the privacy of EU citizens, specifically their “right to be forgotten” – aka, their right to demand that organizations identify and eradicate any or all data about them.
The purpose of this guide is to give you details on how RepairDesk is preparing for GDPR and to provide you with an overview of the new requirements to help you prepare for GDPR.
Being accountable for customer’s data, RepairDesk have updated, its platform with procedures to protect your Personal Data from any kind of illegal loss, theft, leakage or unauthorized sharing. We will be responsible to inquire your consent before collecting any personal information or data.
If your business is based in the European Union (EU), or you process the personal data of EU citizens, the General Data Protection Regulation (GDPR) affects you.
The GDPR says you must obtain freely given, specific, informed, and unambiguous consent from your contacts. You also must clearly explain how you plan to use their personal data.
As far as your business is concerned, if you have customers in (EU), you must ask for their consent to store their personal details and get their permission before sending them follow-up marketing or promotional Email / SMS via RepairDesk. Furthermore, based on their preferences, you can choose for which individuals you can store none-to-all details. We encourage you to consult with legal or other professional counsel about your GDPR preparations.
We’ve been busy working to ensure we are compliant when the GDPR comes into effect 25th March, 2018 to help you comply with the GDPR and have updated:
Example: Business (ABC Cellphone Repair store) will ask their customers for the consent before saving their data.
Example: a customer of ABC Cellphone Repair storecan ask them to update or forget their information that stores in RepairDesk
Note: We will be updating the above section continuously with our latest road map and progress.
Right now, considering the new GDPR, you’re(RepairDesk Customers) now in the list of “Data Controllers”. If you have customers in the EU and you record their data in RepairDesk, you have the responsibility to allow individuals to exercise their ‘Right to be Informed’, ‘Right to Rectification’, ‘Right to be Forgotten’,‘Right to Object’, ‘Right to Restrict Processing’ and ‘Right to Restrict Processing’*
GDPR only protects EU citizens but applies to virtually every company with a global footprint – even if it’s just online. It doesn’t matter if you don’t have a physical presence in the EU. As of May 25, 2018, you must abide by GDPR if you:
We’ll also collect GDPR-friendly consent from the contacts/customers we already have. We’ll accomplish it by sending an email to everyone on our list that includes a link to update their settings and inquire the designated team for GDPR.
RepairDesk ensures to protect your shared data (if you have shared data with us), but in case you find a data breach anytime or anywhere affecting your Personal Data using RepairDesk services, you can directly cope up with us at [email protected].
Or in case, RepairDesk suspects any unauthorized activity affecting Personal Data, we’ll notify customer without unnecessary delay along with the relevant supervisory regulator as soon as possible, and in any event within 72 hours of the breach being identified.
RepairDesk in hand provides you control of your data and information and is liable of keeping your information safe and secure. Some privileges are listed below:
RepairDesk tracks only your agreed information. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us via signup form or in case of any problem rectification.
Users can always refuse to supply personal identification information and do not accept terms and conditions in signup process, to keep their data safe. This personal information tracking lies right under the new GDPR policy.
You can update or remove any or all your personal information at any time by logging into your RepairDesk account and editing your personal information from your store, this provides you the ‘right to be forgotten’. You can view your updated profile in order confirm that your edits have been made and thus we ensure you to keep your identity private based on GDPR rules.
Controller: A controller is an entity that decides the purpose and manner that personal data is used, or will be used
Processor: The person or group that processes the data on behalf of the controller. Processing is obtaining, recording, adapting or holding personal data