Eliminate repetitive, manual tasks and reduce mistakes. Build your own workflow. Standardize the data capture process to track triage, services, returns, parts, and labor consumed all in one place.
- Create a custom service request form to embed in your website
- Receive Mail-in Job requests
- Triage, print asset label, diagnose, check warranty status & submit a quote
- Get notified when the customer approves or rejects the quote
- Complete the repair and send an invoice with a payment link
- Print shipping label using ShipStation
- Let customers track repair status from your website in real-time
- Centralize communication and get emails, SMS & technician notes in one place
One of the key features of the RepairDesk Mail-in repair system is our fully customisable easy-to-use online form that you can embed in your website. Once the customer fills out the form and submits a repair request, they will receive shipping information to send the asset to your repair center.
Create a custom Work Order Form to embed in your website and allow your clients to submit their own tickets
Let your customers add images, warranty cards and other attachments to the forms when sending in mail-in repair requests.
Modify the color theme of your RepairDesk Form to reflect your website and repair business branding colors
Set a template and send auto generated emails to the Admin and the customer every time a customer successfully submits a form.
Once the form and device are received, RepairDesk helps you track every step of the repair process. Send a quote or create a ticket, assign technicians to specific repairs, upload attachments, set pre & post repair condition checklists, update repair statuses, and communicate with customers throughout the process.
A step by step workflow specifically designed to cater to mail-in repair requests. Save time and streamline your mail-in repair process.
Run a complete diagnostic on the asset and create an estimate for the repair job. Convert estimates to tickets after customer approvals
Mark the pre-condition checklist before starting repairs to document device faults. Repeat the process with a post-condition checklist after repairs.
Assign job to technicians, add notes, update repair status, communicate with customer and track the real time progress of the repair job
Organize and simplify your shipping process through ShipStation integration with RepairDesk. It is the fastest, most secure and affordable way to send and receive devices from customers while tracking every update from within the software.
Generate shipping labels and print them in one go for all the mail-in repair requests saving time and the risk of manual entry errors
Select a shipping method and carrier of your choice and add a mark-up to cover handling fee or any shipping fluctuations
Automatically send shipping details to ShipStation when shipping is added and invoice is created from the ticket
Track the location of your device, get notifications and monitor the delivery process to facilitate client communication
A single platform with specifically designed features to help you manage your mail-in device repairs efficiently. From receiving repair requests to sending out completed devices, RepairDesk helps you stay organized and on top of every repair while keeping your customers happy.
Create an estimate from the POS screen, email it to the customer for approval and convert the estimate into a ticket in one click.
Let your customers check their repair status directly from your website via the Repair Tracker Widget by entering ticket ID & Last Name
A perfect Ad-on for Repair Depots that allows B2B customers to create repair tickets, view communication logs and make payments.
Customers can view open invoices and make payment via PayPal. Another convenient payment option is RepairDesk Payments.
Yes, you can use our RepairDesk forms to digitise your mail-in Repair workflow management. A custom form can easily be built using our RepairDesk Form widget
Yes, you have the choice to add the steps as per your requirement. However, if you wish to add the step or detail that is not present in our steps, you can create that through our Custom Form.
Yes, you can create as many forms as you like. Each form can reflect a different workflow that your business follows for mail-in repair jobs.
RepairDesk forms allow you to add attachments in the form of pdfs, docs, jpegs, png and more.
Yes, you can set up an autoresponder email with a canned response that will be sent to the customers once they fill in the RepairDesk Form
Yes, you can print shipping labels from RepairDesk once an invoice is created.
Yes they can see the details in the tickets tab of the B2B Repair Portal.
Yes, you can view it in the customer portal in both the invoices and tickets.
Yes, customers can make online payments through PayPal or RepairDesk Payments.