PhonePro

Level up your customer service, solve queries faster, and get more repair jobs with a fully integrated phone system powered by 3CX. Get instant call notifications, see logs for missed calls, and enable call routing for after-hours service.

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Be COnnected

Engage Anytime, Anywhere

PhonePro is modern cloud based business phone system that is easy to use, reliable and completely integrated with the RepairDesk POS solution.

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Unified Inbox

Simplify Cross Platform Communication

Relax… No need to switch tabs. Seamlessly integrate multiple communication services in an all-in-one messaging platform and never miss out on an opportunity again.

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Single Phone Number

Reduce hassle and unify communication with one number for calls and messaging

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In-App Alerts

Get instant call alerts within RepairDesk with ticket information pop-up if an existing customer calls with inquiries.

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Create tickets and Leads

Convert new customers on call into active leads by creating tickets instantly.

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Link Calls with Customers

Keep a well-maintained track of conversations by linking calls with tickets and customers.

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On-Call Messages

Hook your customers while on a call by texting them your store location or repair quotes.

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Call routing

Route your calls to a different extension or number for calls received after business hours.

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Email & Notifications

Automatically send an SMS or email if you miss a call during business hors

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Create Appointments

Easily create appointments for the calls you could not attend

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Be Effecient

Improve Customer Service

Maintain a unified channel of communication with customers, save conversation history and easily spot areas of improvement in your customer service delivery.

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Be Effecient

Do More in Less
Time

Easily engage with more customers, get more repair jobs, respond to queries and serve your customers faster than ever.

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Two-way threaded Communication

Send messages and receive replies from customers. View chat history to serve customers better.

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Call Logs and Recordings

see a log of all received and missed calls. Listen and download call recordings to monitor agent performance.

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Dashboard

Improve your phone support operations with a real-time dashboard that shows performance in a snapshot

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Mobile Application

Access PhonePro on your mobile phone through 3CX application and stay connected

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EASY SETUP

Get Started Today

Seamlessly switch from your old phone system to PhonePro with minimums downtime, without any technical hitch.

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Get Started

Manage Customer Experiences

Reduce the hassle of cross platform communication and enjoy the powerful feature set of RepairDesk Connect.

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Number Porting

Port-in your existing business number to PhonePro or get a new one to stay connected with your customer base.

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Customized Setup

Customize phone setting according to your store requirements through the deployment portal

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Easy Configuration

Set custom IVR, greetings, office hours, voice message, routing extensions through the deployment specialist.

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Simple Pricing

One feature rich pricing plan designed to full-fill all your store's phone systems needs.

Why Repair Shop Owners love RepairDesk PhonePro?
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All the Answers You're Looking For

Do I need to purchase a separate IP Phone to setup PhonePro?

PhonePro (powered by 3CX) works fine with the IP Phone you already have. However, if you are planning to update your phone system, please check out the list of recommended hardware.

Is PhonePro available in my Pricing Plan?

PhonePro is available as an Add-on and can be purchased separately by Essential, Growth and Advanced pricing plan subscribers. However, PhonePro is currently only available for RepairDesk merchants in the US, CAD, AUS and the UK.

Can I port my existing number to PhonePro?

Yes you can easily port your existing number to PhonePro. The process takes anywhere between 10 to 12 business days with a minimal downtime of a few hours during the port-in process.

Do you offer customer support?

We have excellent customer support & you are always prioritized above anything and everything. If you ever run into a problem or cannot find what you are looking for, you can give us a call, chat with one of product specialists, or send us an email at support@repairdesk.co.