Repair Ticket Management

Increase your shop's efficiency and save time with a ticketing system that reduces your losses with checklists and offers a great customer experience by keeping them updated in real-time.

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Save Time

Less Time Managing, More Time Repairing

Time is money. Save precious time with RepairDesk by creating tickets seamlessly, sorting repairs efficiently and making special orders with the click of a button. With RepairDesk, you can manage your tickets better and make your store the Usain Bolt of device repairs.

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Filter Tickets

Save time and search for a specific ticket by applying multiple filters including name, ticket type, ticket status, date created and more.

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Order Special Parts

To reduce unsecured cash outflow and keep secure against abandoned sales and odd parts, create a repair ticket, order a special  part & take deposit.

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Pre-Configured Repair Services

Save time when setting up the software for your repair shop by using pre-configured repair services.

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Export Tickets

Format data and create your own customized reports or maintain backup log of tickets so you can find information on customer device in case your internet cuts out.

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Reduce risk of loss

Minimize Risk & Maximize Productivity

Making money isn't easy, but losing it is. Minimize your risks and cover all your bases to reduce your chances of payment disputes.

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Pre- & Post-Repair Checklists & Images

Ensure repair accuracy by keeping a pre-repair and post-repair checklist and image of your device.

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Email Tickets to Customers

Update customers by setting up automated SMS or email alerts for when a repair job is completed, available for pick up, pending for parts and more.

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Digital Signature

Avoid chargeback disputes by getting customers' digital signatures on store terms and conditions before or after a repair is completed.

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Ticket History

Get diagnostic notes, staff notes or a record of any official communication you sent to customer about the ticket since its creation.

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Increase Efficiency

The M1 Chip of Repair Shop Softwares

Tightly-integrated and efficient, RepairDesk gives you all the tools to optimize your store for better management and increase employee productivity. Just like an Apple M1 chip.

Ticket Management

Displays repair tickets based on due date instead of creation date & highlight overdue tickets with a red background so a manager or technician can easily see a ticket is overdue and immediate action is required.

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Multiple Viewing Options

Reduce time wastage and add flexibility to how you view your ticket dashboard. You get multiple viewing options including Kanban, list and calendar view.

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Ticket Labels

Never confuse similar repair orders again by adding ticket labels to each repair. Scan the code and pull up the desired ticket in seconds.

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Associate Parts to Repairs

Deduce the actual cost of repairs by associating parts to repairs within RepairDesk.

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improve Communication

Reduce Errors with Communication

Miscommunication on repairs can cost you thousands of dollars a year. Give your technicians easy access to key information so that they never mix up another repair.

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Internal Notes

Serve your customers better & improve internal communication by adding private notes, only accessible to the repair shop personnel, to a ticket.

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Diagnostic Notes

Improve communication and repair clarity between the customer and the technician by adding diagnostic notes that are viewable by both parties.

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Repair Job Notifications

Automatically send repair job notifications to technicians so they never miss another repair.

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Email & SMS Alerts to Customer

Update customers by setting up automated SMS or email alerts on the repair status.

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enhance Customer Experience

Keep Your Customers Updated at Every Step

Give your customers a better repair experience through alerts and updates that will keep them coming back for more.

All the Answers You're Looking For

How long are your contracts?

We offer both, month to month and annual plans, to give you the most flexibility. You can always upgrade, downgrade or add locations as your business grows.

Can I add custom fields in the ticket?

Yes, you can create a text field for device type, color, special order notes, priority, or anything else that's important to your workflow for a more personalized system.

Can I re-assign a ticket to a technician?

Yes, you can re-assign a ticket to a technician by editing it and changing the entry in the "Assigned to" column.

Can I make an invoice out of an existing repair ticket?

Yes, you can and you can learn how to do that here.

Can I search for a ticket using item barcode?

Yes, you can scan the item barcode under the SKU field to pull up your desired ticket.

Can I add warranty on repair services?

Yes, you can add warranty on repair services.

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