Your Perfect Jewelry Repair Shop Software

Simplify your jewelry repair, retail, and restoration operations with an all-in-one jewelry repair shop management software.

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Manage repair tickets

Send job notifications

Repair tracker for website

Customer Facing Display

Send invoice with a pay link

Sync products with online store

No need for paper tickets

Jewelry repair ticketing software

Take the Pain Out of Repair Job Management

Stay ahead of the game with a ready-to-ticket software for managing your jewelry repair and restoration jobs. Using pre-set options, create a ticket to track your repairs, invoices, and customers.

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Faster repairs

You’ve never seen jewelry repair management software this good

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Jewelry repair management software

Repair and Sell Jewelry in One place

Start managing your repair & restoration jobs using a jewelry repair ticket management system that also has a built-in POS for the retail side of your business.

TIcketing System

Create tickets faster with repair details, customer notes, pre-repair images and checklist. Also, notify customers of the job status via SMS and Email.

POS System

Why just repairs? Sell your gems, necklace, gold items, trade-ins, and other items like watches and keychains all within the same jewelry repair shop software.

Products Inventory

Manage your products with the least product training. Easily create variable products, SKUs, and repair parts for both your online and in-store products.

Billing & Invoicing

Get your hard-earned money faster by using email invoices with a payment link! Plus, take payments from in-store customers for added convenience.


Never Lose Track of Your Mail-in Repairs

Make your business thrive in the new world - go online with mail-in appointments through an integrated calendar on your website. Start responding to appointments, tracking tickets, notifying customers, and creating online and printed invoices - all within our jewelry repair business software.


Stay Focused on Growth, not Legwork.

Save three hours every day to focus on your business growth while RepairDesk automatically handles all the legwork for you.

Designed for jewelry repair management

It's Flexible. It's Scalable.

Make RepairDesk handle the repair ticket workflow separately for each item like jewelry, watch, and keychain. You can easily adjust the system to suit your shop operations - the way you need it.

Form Builder

Create a specialized form for recording details that are only relevant to the specific repair item.

Pre-repair Checklist

Customize the checklist of areas that require inspection before accepting a repair job.

Labels & Receipts

Control what information you need to show on your printed labels and receipts.


Spot improvement areas in your store's performance using 25+ analytical charts.

jewelry repair Marketing software

Attract More Customers

With the right tools by your side, convert more inquiries to tickets, close more sales calls, deliver a great customer experience, and collect good reviews.

Appointments Widget

Turn website visitors into customers with our easy-to-use appointment scheduling widget.

Self Check-in

Convert more customers while you're busy with the one in queue. Let them self check-in for the repair and products quickly.

Integrated Phone System

Make the sales happen on the go with a single phone number for text and calls, mobile & web apps, and pop-up notifications.

Reviews Campaign

Let the word of mouth reach more customers. Send a review request to the customers against each repair job using your favorite integrated SMS provider.

jewelry repair customer management

Build Customer Relations

RepairDesk isn’t just built for helping you repair precious family heirlooms – it also lets you forge customer relationships as precious as any treasure you’re tasked with fixing.

Diagnostic Notes

Protect yourself from potential liabilities- keep a log of all customer and technician information before starting the job. It'll be saved in the ticket and you can print it out for your records.

Job Notifications

Sending auto-notifications to your customers about the status of their repair job - now that's customer service!

Integrated Phone System

Get connected with your customers like never before! Talk, text, and get notified all in one place.

Repair Tracker

Keep your customers always in the loop with updates and expected arrival times for their tickets, right from your website.

RepairDesk Connect

Get a holistic view of all your customers, their inquiries, repairs, and communication channels managed in one place.

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Success Stories

Trusted by More than 2,700+ Repair Stores

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An All-inclusive Management Answer to your Jewelry Repair Questions

Efficiency and acceleration are our top priorities! With RepairDesk, you can optimize your workflow and customer communications. Make us your first choice for jewelry repair software


Repair Ticket Management

  • Discounts & Notes
  • Pre & Post Repair Conditions Checklist
  • Repair Tracker Widget [coming soon]
  • Repair Parts Markup Setup
  • Centralized Ticket History
  • Few-Click Warranty Claim
  • Split Payments Between Multiple Payment Methods
  • Custom Form Builder
  • Associate an asset


Inventory Management

  • Serialized Inventory
  • Product Variants
  • Manage Repairs & Inventory Bundles
  • Import or Export Product Catalog
  • Inventory Control
  • Print Barcodes & Labels

Easy & Fast Invoicing

  • Cash In/Out with Shift Management
  • Customer Facing Display
  • Create and Print Custom Receipts, Invoices & Labels
  • Integrated Payment Processing with Square, Stripe, and RD Payments
  • Search for Items, Tickets, Invoices or Customers

Workflow Automation

  • Clickatell, SMS Global, SMS Broadcast
  • PrintNode (for printing labels and receipts)
  • RepairDesk Phone Pro
  • Customer Self Check-in
  • Square
  • Stripe
  • RepairDesk Payments
  • WooCommerce
  • Xero (coming soon)

Complete Business Visibility

The best way to keep your finger on the pulse of your jewelry repair shop is with RepairDesk! Get real-time insights into how your shop is running sales, inventory, technician performance and more. With our easy-to-use analytical tools, you can make informed decisions that will help your business reach its full potential.


There's always more you can do with RepairDesk!

Easily track every repair job from start to finish, and because it's all cloud, it's easy to access from anywhere. Add more types of repairs beyond just jewelry items like keychains, lock repairs, and watch repairs.

It’s a wholesome solution for all your jewelry repair and restoration needs. You can seamlessly track your repairs, create tickets, invoices, estimates, invoices, SMS follow ups, and more!

Why not 'speed up your growth' and save time!

If you want to increase revenue and provide a great checkout experience for your customers, you need the right jewelry repair software. With RepairDesk, you can sell more repairs and accessories, collect payments, purchase used devices and much more.

In addition, you can connect RepairDesk to your WooCommerce or Shopify store for a two-way connection. This way, you can easily sell retail products from within the jewelry repair shop software while keeping your ecommerce store updated as well. Get started today and see the difference RepairDesk makes for your business!

Your shop operations made easier than ever before

Keeping track of repairs, inventory, and customers is important. RepairDesk makes it easy to do all of that and more.

With our jewelry repair shop management software, you can create and assign repair tickets, manage your inventory, integrate with multiple partners, and get a complete overview of what's happening in your shop.

Plus, RepairDesk is completely customizable according to your business needs. This means if you scale, your software scales with you. You can easily map your shop's SOPs, ever-changing workflows, and new repair services. So why wait? Get started with RepairDesk today!

Get Started with the #1 Repair Shop POS