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RepairDesk is designed for multi-carrier wireless repair stores that helps you organize all your store operations, from bill payments and repair tracking to invoicing customers and collecting payments


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Bill Payments

If you sell prepaid PINs for H2O, AT&T, T-Mobile, Tracfone, Boost, Verizon, or any other network, and are looking for a way to process & track bill payments at your wireless repair store, RepairDesk is the right choice for you. Watch this video to learn how to setup, process, and track bill payments with RepairDesk.

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911 Tax & Network Fee

Certain cellular providers (e.g. Boost) may charge an extra fee from customers when they’re paying their bills. RepairDesk's Bill Payments module allows you to add this fee to the customer’s bill and records it effectively in your database. That's not all – if you’re required to charge 911 tax by your state, we’ve got you covered. RepairDesk provides you the option to implement your 911 tax directly into every sale.

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SIM Card Activation Coming Soon

Port-in, sell & activate SIM cards at your wireless repair store and maintain customer records in RepairDesk. Expand your business by offering carrier plans, making new customers for networks, and gaining high returns in the process.

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Bill Payment Reminder Coming Soon

With RepairDesk, you can send text messages to your customers informing them of their upcoming bills, or drop a 'thank you' note after the customer has paid their bill at your wireless repair store so you can engage with them better.

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Bulk SMS Coming Soon

Customers read 98% of text messages sent to them within 10 minutes. Use this to your advantage and send out text messages to target them by group easily. Select customers by carrier (e.g. Verizon) and send promotional SMS campaigns to a selected audience, and include opt-out links for customers in case they want to unsubscribe from your campaigns.

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Repair Tickets

Take care of your repair jobs with complete transparency. Easily track phone repairs by scanning & printing barcode labels for cellphones that come in. Assign tickets to technicians which you can quickly search & update. Add pre- and post- device repair images, diagnostic notes & staff comments, and send SMS & email alerts to clients.

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Point of Sale

Stay up-to-date on your inventory and all its records. Configure your system to set reorder levels for your products, get low-stock notification alerts, perform inventory counts, and create purchase orders, all through a single platform. Transfer inventory and repair tickets between different store locations without any trouble using bulk imports/exports.

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Inventory Management

Stay up-to-date on your inventory and all its records. Configure your system to set reorder levels for your products, get low-stock notification alerts, perform inventory counts, and create purchase orders, all through a single platform. Transfer inventory and repair tickets between different store locations without any trouble using bulk imports/exports.

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Customer Facing Display

Use a secondary screen to display customers' orders and have them sign off on repairs during checkout. Our Customer Facing Display feature allows you to have a self-check-in function, where clients fill in their details while you work on other tasks, making your counter experience an efficient and pleasant one.

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Multi-Store

Keeping track of multiple stores is now super easy! Manage multiple shops using a robust dashboard, where you'll get a complete view of your sales, employees, and inventory at each location. The power of RepairDesk lets you monitor everything at every store from a single platform.

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Integrated Payments

Accept debit/credit cards, EMV cards, chip cards, and all other ways your customers want to pay with RepairDesk's integrated payments system. Choose from a variety of leading payment providers, including TSYS, Square, PayPal Here, PaymentSense & Tyro for a seamless checkout experience.

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Integrated Ordering

Prepare items for ordering right through the RepairDesk system. Order parts and accessories with our integrated ordering system that lets you requisition items from suppliers like MobileSentrix directly from within RepairDesk with just a click of a button. You'll have your invoices synced to RepairDesk as well so you can maintain an accurate record of everything.

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Employee Management

Monitor your employees' activities in real-time. Keep a check on their working hours, set commissions for individual staff members and view reports on their performance with ease. RepairDesk gives you the ability to optimize your workflow and cater to your employees better for smoother business operations.

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Reporting

View reports on product performance, sales summary, reconciliations, low stocks, employee productivity, bill payments, and much more. With the power of reports, you'll be able to have a deep-dive into your sales data for a better understanding of your business.

Integrations

Plans to help you grow your business


Lite+

Small retailers with basic operations

$35 $31.50 / billed monthly
per month, billed annually
1 Store
1 Admin Account
75 tickets & invoices per month
Get Started

Most Popular

Professional

Ideal for high volume repair store

$70 $63 / billed monthly
per month, billed annually
1 Store
4 Employee Accounts
Unlimited tickets & invoices per month
Get Started

Advance

Established multi-store retailers with high volume

$350 $315 / billed monthly
per month, billed annually
5 Store
30 Employee Accounts
Unlimited tickets & invoices per month
Get Started

All the Answers You're Looking For


  • How long are your contracts?

    We offer monthly and annual subscriptions on all our plans. You can upgrade, downgrade or make changes to your store locations and employee accounts at any time with your subscribed plan. If for any reason RepairDesk doesn't work for you, please let us know and we'll happily refund your last payment in full.
  • I currently use Xero / Quickbooks for accounting, does it integrate with RepairDesk?

    RepairDesk integrates smoothly with Xero and Quickbooks for online accounting. Simply link your account and have your data flow seamlessly between your POS and accounting software. You'll have access to the same amazing business insights without having to migrate any data manually.
  • I've been using the same merchant processor for years, can I still use it with RepairDesk?

    Payment is an important part of your business, and RepairDesk works with some of the leading payment processors to make sure you get your dues. Merchants such as PayPal Here , Square, TSYS, Paymentsense, Tyro and iZettle all work with RepairDesk, allowing you a variety of payment options either through cash, credit, debit or mobile payments. Our payment services vary depending on your region, and for more specific details, visit our Integrations page to learn more about the payment processors available for your area.
  • I am a startup, do you have a cheaper plan for me?

    If you're a budding company looking to branch out, we've got a Lite plan for you that takes care of your needs. If you'd like more features, you can sign up for our Pro plan instead. RepairDesk offers you plans that are highly affordable and pack the most utility for your business, so you're always winning when you choose RepairDesk.
  • I have an online store, will RepairDesk integrate with it?

    RepairDesk works best with WooCommerce. If your online store is based on WooCommerce, you can connect it easily with RepairDesk through our integration. Once connected, all transactions should run smoothly between the two platforms. For other ecommerce solutions, you can always discuss with the RepairDesk support team to find out more.
  • I want to use RepairDesk on an iPad, is it going to work for me?

    Your iPad is completely supported by RepairDesk. Working on an iPad means you can process orders quicker, take the checkout process to your customers, and be more flexible with everything. Our dedicated iPad app does just that, and is available to download on the App Store right now.
  • Is there an offline mode?

    RepairDesk is a completely online solution, accessible from any device. Our customers love this about us, since you don't need to install anything to get started with RepairDesk. Since our software is on the cloud, you won't have to worry about offline backups or updates either – RepairDesk takes care of it all automatically. Simply open your web browser and start logging in your repair jobs. It's as simple as can be!
  • What about customer support?

    We have out-of-this-world customer support & you are always prioritized above anything and everything. If you ever run into a problem or cannot find what you are looking for, you can give us a call, chat with one of product specialists, or send us an email at [email protected]

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Its slowly turning into the soul of the company. Having RepairDesk is like having a point of sale software team in your store.

Shane Moreland - Owner, Avie Pros

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