Repairs First Association partners with RepairDesk

What does this mean for your repair business?

  • Streamline your Business Operations
  • Access to Insurance Services for your Devices
  • Franchise-level support without any Franchise Fees

RepairDesk saves business owners like you upto 28 hours per week on everyday tasks!

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Sell More

Accelerate Your Repair Shop Growth

Everything you need to generate more revenue and provide a great checkout experience to your customers. Sell more repairs and accessories, collect payments, purchase used smartphones and so much more.

Point of Sale

Create estimates and tickets, sell repairs and accessories, generate invoices and collect payments, all from a single screen.

RepairDesk Payments

Accept debit, credit, contactless, online or digital wallet payments and pay one flat rate with no hidden fees.

Customer Facing Display

Let your customers review items during checkout and get digital signatures on your store's terms & conditions.

Self Check-In

Save time by letting customers enter the information you need before they come to the checkout counter.

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Attract Customers

Bring More People To Your Repair Shop

Powerful tools to help you increase your customer base and make more money off existing ones. Send automated emails to get feedback and generate reviews on multiple social platforms. Increase retention by offering a Loyalty Program and Store Credits.

Marketing Automation

Get more customers in the door with automated marketing campaigns made specifically for repair shops.

Online Appointments

Allow customers to schedule online appointments directly from your website.

Loyalty Program

Build your customer database, grow repeat business and increase lifetime value with a loyalty program.

Gift Cards

Boost customer retention and increase brand awareness by offering digital or plastic gift cards.

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Increase efficiency

Your Shop Operations Made Easier, Better & Faster

With RepairDesk, your repair shop is on cruise control. Create and assign repair tickets, manage and organize inventory, integrate with multiple partners and get a complete overview of what's happening in your repair shop.

Repair Ticket Management

Create tickets, assign them to your technicians, monitor job progress and update customers on their repairs via Email & SMS.

Inventory Management

Organize inventory across multiple stores with a centralized product catalog.

Integrations

Connect with 40+ integrations without using a single line of code.

Reporting

Get a complete overview of what's happing with your repair store. Reports include product sales reports, reconciliation reports, COGS & more.

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Increase Productivity

Inventory Management & Restocking Made Easy

Increase efficiency and save time by managing inventory across multiple locations. With MobileSentrix integration you can:

●     Download entire or selected product SKUs for Canada or US store fronts in just 3 clicks.
●     View real time inventory levels & unit cost while creating a PO with MobileSentrix.
●     Send items to MobileSentrix Shopping cart with one tap on a PO in RepairDesk. See it in action here.
●     Get notification directly in RepairDesk whenever a new SKU is added on MobileSentrix US or Canada store front and add selected SKUs to your inventory with a single click.

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Online Appointments

Your customers get to schedule appointments directly from your website

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Repair Ticket Management

Create tickets, assign them to your technicians, monitor job progress, and update customers on their repairs via Email & SMS.

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Customer Facing Display

Make a classy impact as your customers review items during checkout and get digital signatures on your T&C's.

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Employee Time Tracking

Track employee working hours with an easy-to-use clock-in/out feature.

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special offer for repairs first customers

Pay $720 and get all of the following:

  • 1-year RepairDesk Professional Subscription
  • 3-months Free Phone Service (Save
  • Free Dedicated Onboarding Assistant

Save $460 now using
Discount code: RFA720

* This offer is valid for new or returning customers in the "USA" whose account has been closed for 180 days.
* This offer cannot be combined, exchanged, or used in conjunction with any other discounts availed before.

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Loyalty

Turn new customers into regulars or offer loyalty points whenever someone refers a new customer.

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Integrated Phone System

Level up your customer service with an easy-to-use phone system, fully integrated with RepairDesk to unify your interaction with customers in one place.

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Self Check-In

Save time by letting customers enter the information you need before they come to the checkout counter.

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Inventory Management

Create purchase orders, transfer between stores, make adjustments and perform inventory counts. All from a single platform.

Success Stories

Trusted by More than 2,600+ Repair Stores

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First Response Phone Repair LogoTechy LogoSavannah iDoctor LogoComputer Repair Doctor Logo
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save time

Less Time Managing, More Time Repairing

Increase your shop's efficiency and save time with a ticketing system that reduces your losses with checklists and offers a great customer experience by keeping them updated in real-time. Also, minimize your risks and cover all your bases to reduce your chances of payment disputes.

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Personalized marketing

Collect contact details and tailor marketing campaigns to get more reviews, send bill payments reminders or share exclusive discounts.

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Fully-synced customer profiles

Offer personalized shopping experiences with quick access to notes, lifetime spending, and past orders from any location

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Store Credits

Reduce refunds and encourage customers to come back for more sales.

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Reporting

See real-time and recent activity, gain insight into your visitors, and analyze your business performance.

Providing an Ecosystem for your Repair Shop to grow

Payments

Accept debit, credit, contactless, online or digital wallet payments and pay one flat rate with no hidden fees.

PhonePro

Level up your customer service with an easy-to-use phone system, fully integrated with RepairDesk that unifies your communication with customers.

Digital: Local SEO

Boost your website traffic and local presence with SEO Services delivered by experts having 10 years of Tech Repair Industry.

Why RepairDesk?

Built from the ground up for the repair industry, RepairDesk has features that cannot be found in Square, Clover or any other generic point of sale system.

Features
Workflow Type
Dedicated
Generic
Dedicated
Online Appointments
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Repair Ticket Management
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Customer Facing Display
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Self Check-in
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Point of Sale
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Phone System
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Inventory Management
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Integrated Parts Ordering
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Multi Store Option
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Employee Management
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Employee Time Clock
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Commissions
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Personalized Marketing
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Fully-Synced Customer Profiles
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Loyalty Program
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Store Credits
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Reporting
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All the Answers You're Looking For

How long are your contracts?

We offer both, month to month and annual plans, to give you the most flexibility. You can always upgrade, downgrade or add locations as your business grows

I currently use Xero / Quickbooks for accounting, does it integrate with RepairDesk?

RepairDesk integrates smoothly with Xero and Quickbooks for online accounting. Simply link your account and have your data flow seamlessly between your POS and accounting software. You'll have access to the same amazing business insights without having to migrate any data manually.

I have an online store, will RepairDesk integrate with it?

Our deep integration with Shopify & WooCommerce is the ideal omni-channel solution for advanced repair store owners that allow you to manage inventory, customers, and orders from one system.

Whenever you create a new inventory item in RepairDesk you can choose to automatically sync it with your Shopify store so that whenever there is an increase or decrease in stock or any information is changed it will be updated across both platforms in real-time.

Moreover when a customer place an order on your website, it will automatically push order info and update stock level in RepairDesk so you don't have to maintain two different systems..

If you are looking for a personalized solution to fit your specific needs, we’re here to help.

What are your options for training & set up?

We have a number of options for getting your employees up to speed and comfortable using RepairDesk. Head to our knowledge base for help articles and video tutorials about how to setup and use RepairDesk.

You're also assigned a dedicated account managers so If you ever run into a problem or cannot find what you are looking for, you can give them a call.

For a more personalized service, RepairDesk offers custom training package for a one-time fee of $99. This includes everything from 1:1 product training sessions to data migration to inventory to hardware setup, so getting stated is easier.

Our team will require some initial data from you, and the process will take 2-5 working days depending on your schedule. Once we're done, you can begin using RepairDesk right away with absolutely no hassles.

Can I use RepairDesk on an iPAD?

Our iPad POS app allows you to offer a quick check-in and fast checkout process. It also has an offline mode that allows you to process orders when you do not have a reliable internet connection.

You can also download it from App store here.

Is my data safe?

RepairDesk takes data privacy and security very seriously. Any data in your RepairDesk account is your own (not ours), your information is not accessed by anyone else or sold to anyone. You can export all repair tickets, invoices, reports, inventory, client data, etc. and save them to your desktop at any time.

Plus, all data is securely stored & information is transmitted securely via SSL encryption, and can only be viewed using the encrypted link created for each account. Your data is always secure along with our automatic backups.

Can I send text messages?

Repairdesk allows you to send real-time job notifications when a repair job status is updated.

You can also send a friendly follow-up text message automatically within 24 hours to check if the customer is satisfied with a repair, ask for a review or offer discounts on future purchases because in service business "reviews are everything".

You can also send "bulk sms" to push start a slow month, or supercharge it from good to great.

Do you have an integration with MobileSentrix and other part vendors?

Yes, we are currently integrated with MobileSentrix, Injured Gadgets, ReVampWholesale, MyCoolCell & ReplaceBase.

Using our vendor integration you can download vendor product catalogue, view real time inventory levels & order out of stock items in few clicks. Do checkout the demo of our integration with MobileSentrix here

Is RepairDesk compatible with my existing hardware?

One of the many benefits of using RepairDesk is that it has low hardware requirements. You just need access to the Internet in order to get RepairDesk up and running.

It's likely that RepairDesk will be compatible with your receipt or label printer however we suggest merchants to use recommended hardware listed here because we have rigorously tested them.

If we run into any problems, can I call or chat with your support team?

We have excellent customer support & you are always prioritized above anything and everything. If you ever run into a problem or cannot find what you are looking for, you can give us a call, chat with one of product specialists, or send us an email at help@repairdesk.co.

I have more than one location?

We work with quite a lot of franchises & multi-store operators in Australia, UK, US and we can help your franchise businesses improve productivity and significantly cut costs.

Talk with one of our top retail consultants today to discuss if we are a good fit for you business and get a custom quote.

Save time and money with RepairDesk everyday. Let us take care of your day to day operations.

Ready to Get Started?