Get total transparency at every stage with your repairs. Print barcode labels for musical instruments to easily track repairs. Quickly search & update ticket information, upload pre- and post-repair images, add diagnostic notes & staff comments, and send SMS/email alerts to customers.
Process walk-in customer swiftly by booking repair jobs, creating estimates or selling musical instruments, all from one screen. Scan ticket receipts when customers collect their repairs, add additional items and print a tax invoice through a simple-to-use POS system.
Keep your inventory management on cruise control. Print barcode labels, set reorder levels, get low stock alerts, and add items to purchase orders. Transfer all your data through bulk imports/exports between different store locations, anytime, anywhere.
Display order details and have customers sign off on repairs using a secondary tablet screen. The Customer Facing Display can also be used by your clients to fill in their details while you work on a repair, allowing for faster and more convenient processing.
Add new customers directly at point of sale, import customer lists, create customer groups or search instantly from your cloud database
Manage multiple locations through a robust dashboard, get an instant snapshot of your sales and inventory at each location, and monitor everything from a single platform.
Setup automated SMS or email alerts when a repair job is completed, available for pick up, or pending for parts by simply choosing from a list of available canned responses. Keep your customers updated on their repair status all the time.
Send user-friendly emails to your customers, ask for reviews or offer discounts on selected accessories with a hassle-free automation tool. Get in touch with your clients & establish rapport with your loyal customers for a healthier business relationship.
RepairDesk reporting feature allows you to deep-dive into your sales data so you can gain a better understanding of your business. Get access to Product Performance Reports, Low Stock Report, and more in-depth sales filter.
RepairDesk includes a localization engine that translates all core features into your native language with ease, giving you absolute control over how you run your repair shop.
You can create a field for brand, special order notes, priority, or anything else that's important to your workflow for a more personalized system that gives your technicians clarity on repair jobs across the board.
Track employees' working hours, keep an eye on their activities in real-time, or set commissions for your staff so they are paid exactly what they are due.