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RepairDesk is the ultimate management system that takes care of all your cellphone repair needs so you can get it all done


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Repair Tickets

Take charge of your repairs with complete transparency. Easily track repairs by printing barcode labels for cellphones that come in and assigning them tickets, which you can quickly search & update. Add pre- and post-repair images, diagnostic notes & staff comments, and even send SMS & email alerts to customers.

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Point of Sale

Book repair jobs swiftly for walk-in customers with a powerful POS system. Process your customers, prepare repair estimates, and print tax invoices to streamline your checkout experience. When customers come to collect their repairs, simply scan their receipts to pull up all the information you need and collect payment.

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Inventory Management

Stay up-to-date on your inventory and all its records. Configure your system to set reorder levels, get low-stock alerts, perform inventory counts, and add items to purchase orders. Make transferring all your data between different store locations hassle-free with bulk imports/exports.

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Customer Facing Display

Use a secondary tablet screen to display orders and have customers sign off on repairs during checkout. Our Customer Facing Display feature allows you to have clients fill in their details while you work on processing them, making your counter experience an efficient and pleasant one.

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CRM

Build great relationships with your customers and interact with them easily. Whether you're adding new customers directly at your point-of-sale, importing customer lists, creating customer groups or searching instantly from your cloud database, you'll have all the tools needed to keep them informed & satisfied.

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Multi Store

Keeping track of multiple stores is now a breeze! Manage multiple locations using a robust dashboard, where you'll get an instant view of your sales and inventory at each location. The power of RepairDesk lets you monitor everything at every store from a single platform.

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Email & Notification

Communication with your customers through SMS and emails helps you keep them engaged. Set up automated SMS or email alerts when a repair job is completed, available for pick-up, or in waiting through a list of pre-defined responses. Your customers will be updated on their repair status at all times automatically.

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Marketing Automation

Develop a healthy business relationship with your customers by sending them emails, offering discounts or asking for reviews through a snappy automation tool. Promote your business by getting in touch with clients and establishing rapport wherever they are.

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Reporting

Get a deep-dive into your sales data for a better understanding of your business. View reports on product performance, sales summary, reconciliations, low stocks, employee productivity and much more. With the power of reports, you'll be able to plot a course for your business towards success much easier.

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Localization

Leverage the power of our localization engine that translates all core features into your native language with ease, giving you absolute control over how you run your repair shop. Your storefront becomes a lot more accessible for all your employees and customers with RepairDesk.

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Custom Fields

Create special fields for brand, special order notes, priority, or anything else that's important to your workflow. Custom fields make your system more personalized, giving your technicians clarity on repair jobs across the board, and allow you to set up your store exactly the way you want it.

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Employee Management

Keep a lead on employees' working hours, monitor their activities in real-time, or set commissions for your staff so they are paid exactly what they are due. Employee management gives you the ability to optimize your workflow and cater to your employees better.

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Widgets

With options for integrated widgets, you can use our Appointment Booking, Repair Tracker and Buyback modules to help customers engage with your business remotely & make your workflow more efficient. Arrange the widgets and start building your business the moment you sign on.

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iPad POS Register

Gain access to a robust solution that gives you complete control of your business – cash register, inventory, customer signatures, payments – all from your iPad. The RepairDesk iPad POS Register app lets you take your business on the move and service customers anywhere you please.

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Template Editor

Customize your thermal receipts, invoices, repair labels and more with our native template editor. With a great degree of personalization, you can have all your important material printed exactly the way you want it.

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Integrated Ordering

Take the hassle of ordering parts and accessories out of the equation with our integrated ordering system. Order items from suppliers like MobileSentrix directly from within RepairDesk with just the click of a button.

Integrations

Plans to help you grow your business


Lite+

Small retailers with basic operations

$35 $31.50 / billed monthly
per month, billed annually
1 Store
1 Admin Account
75 tickets & invoices per month
Get Started

Most Popular

Professional

Ideal for high volume repair store

$70 $63 / billed monthly
per month, billed annually
1 Store
4 Employee Accounts
Unlimited tickets & invoices per month
Get Started

Advance

Established multi-store retailers with high volume

$350 $315 / billed monthly
per month, billed annually
5 Store
30 Employee Accounts
Unlimited tickets & invoices per month
Get Started

All the Answers You're Looking For


  • How long are your contracts?

    We offer monthly and annual subscriptions on all our plans. You can upgrade, downgrade or make changes to your store locations and employee accounts at any time with your subscribed plan. If for any reason RepairDesk doesn't work for you, please let us know and we'll happily refund your last payment in full.
  • I am a startup, do you have a cheaper plan for me?

    If you're a budding company looking to branch out, we've got a Lite+ plan for you that takes care of your needs. If you'd like more features, you can sign up for our Pro plan instead. RepairDesk offers you plans that are highly affordable and pack the most utility for your business, so you're always winning when you choose RepairDesk.
  • I currently use Xero / Quickbooks for accounting, does it integrate with RepairDesk?

    RepairDesk integrates smoothly with Xero and Quickbooks for online accounting. Simply link your account and have your data flow seamlessly between your POS and accounting software. You'll have access to the same amazing business insights without having to migrate any data manually.
  • I've been using the same merchant processor for years, can I still use it with RepairDesk?

    Payment is an important part of your business, and RepairDesk works with some of the leading payment processors to make sure you get your dues. Merchants such as PayPal Here , Square, TSYS, Paymentsense, Tyro and iZettle all work with RepairDesk, allowing you a variety of payment options either through cash, credit, debit or mobile payments. Our payment services vary depending on your region, and for more specific details, visit our Integrations page to learn more about the payment processors available for your area.
  • I have an online store, will RepairDesk integrate with it?

    RepairDesk works best with WooCommerce. If your online store is based on WooCommerce, you can connect it easily with RepairDesk through our integration. Once connected, all transactions should run smoothly between the two platforms. For other ecommerce solutions, you can always discuss with the RepairDesk support team to find out more.
  • I want to use RepairDesk on an iPad, is it going to work for me?

    Your iPad is completely supported by RepairDesk. Working on an iPad means you can process orders quicker, take the checkout process to your customers, and be more flexible with everything. Our dedicated iPad app does just that, and is available to download on the App Store right now.
  • Is there an offline mode?

    RepairDesk is a completely online solution, accessible from any device. Our customers love this about us, since you don't need to install anything to get started with RepairDesk. Since our software is on the cloud, you won't have to worry about offline backups or updates either – RepairDesk takes care of it all automatically. Simply open your web browser and start logging in your repair jobs. It's as simple as can be!
  • What about customer support?

    We have out-of-this-world customer support & you are always prioritized above anything and everything. If you ever run into a problem or cannot find what you are looking for, you can give us a call, chat with one of product specialists, or send us an email at [email protected]

RepairDesk-Quotes

I would highly recommend everyone who wants to improve their retail business operations to try RepairDesk and see themselves.

Adam Blackwood - Keri Tech Mobile Phone Repairs

Get Started
14 days Free Trial - No credit card required