RepairDesk and RepairQ are both designed to streamline repair shop operations, but RepairDesk offers a more feature-rich experience. With higher ratings on Capterra (4.7/5) and Trustpilot (4.9/5), RepairDesk provides superior customer support, live chat support, and advanced features like repair tracking, self-check-in, and recurring invoices/billing moduke—capabilities that RepairQ lacks.
Additionally, RepairDesk excels with features like rewards programs, bill payments, and label cloud printing, making it a more comprehensive solution. While both platforms allow users to create repair tickets and generate professional invoices, RepairDesk’s user-friendly interface and powerful integrations with Shopify, Injured Gadgets, and MobileSentrix and several other platforms give it a competitive edge.
Features | | |
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Starting Price | $99.00/month/store | $90.00/month/store |
Best For | From leads & quotes, repair tracking to inventory, all the way to invoicing - our all-in-one, cloud-based POS software is the modern and efficient way to run a cellphone & computer repair store. | RepairQ is built to serve ANY business that deals with any level of service on repair, refurbishment, retail, and/or return of serialized items. |
Rating (Capterra) | 205 reviews (4.7/5) ⭐⭐⭐⭐ | 19 reviews (4.5/5) ⭐⭐⭐⭐ |
Rating (Trustpilot) | 293 reviews (4.8/5) ⭐⭐⭐⭐ | N/A |
Free Trial | No | Yes |
Platform Support | Web | Web, Windows, MAC |
Product Features | Inventory Management - Barcode & Labels - Import/Export Feature - Exchange & Returns Management - Parts Bundling - Stock Transfer - Inventory Count - Serialized Inventory - Inventory Valuation Methods - WooCommerce - Refurbishment Module - On-Hand and Low Stock Inventory Updates - RMA and Parts Consumption Reports - Franchise Management and Inter Company Billing | Inventory Management - Barcode & Labels - Import/Export Feature - Exchange & Returns Management - Stock Transfer - Inventory Count - Serialized Inventory - Inventory Valuation Methods - Inventory Report - Refurbishment Module |
Point of Sale - Option to create repair ticket - Customer Facing Display - Self Check-In - Discounts - Advanced search and scan barcode option - Estimates- Refunds Processing and Exchanges - Pause/Re-open Order Option - Warranty Claim Option - Split Payments- Invoicing - Professional receipts and labels with cloud print - Bill Payments - Pre and Post Repair Checklist - Loyalty - Gift Card - Store Credits - Recurring Invoices/Billing Module | Point of Sale - Customer Facing Display - Visual Item girds to speed up checkout- Discounts - Scan, Search or browse for sale items - Sell Bundles - Refunds Processing and Exchanges - Invoicing & Professional Receipt - Capture payments quickly and securely - Refurbish trade-in items - Unable send payment links - unable to SMS from ticket screen | |
Trade-In Module - Buyback Widget - Refurbishment Module - VAT Margin support - Reusely Integration | Trade-In Module - Device Buyback | |
Repair Ticketing - Multiple devices in a repair ticket - Transfer tickets b/w stores - Warranty Management - Print ticket Labels - Email & SMS Notifications (Instant) - Diagnostics & Staff comments - Custom Fields - Repair Tracker (customer can view tickets from your website) - Option to upload pre/post repair conditions or device images - Default & custom statuses with color labels - Canned Responses - Field Service Management - Ticket Labels - Calendar View - Ticket Counter Display | Repair Ticketing - Multiple devices in a repair ticket - Transfer tickets b/w stores - Warranty Management - Capture technician notes & resolutions - Diagnostics & staff comments - Emails & SMS notifications - Print Ticket Labels - Custom Fields- Repair Tracker - Option to upload pre/post repair conditions or device images - Default & custom statuses with color labels - Canned Responses - Calendar View - cannot reopen a ticket in RepairQ - Unable to modified Device in Exisiting Ticket | |
Accounting Integrations - Quickbooks - Xero | Accounting Integrations - Quickbooks | |
Shipping - ShipStation | N/A | |
Payment Integrations - Square Terminal Integration - Stripe - PayPal - Tyro - Paymentsense - RepairDesk Payments - Blockchyp - PayFacto | Payment Integrations - Bluefin - Heartland - Square | |
Vendor Integrations - MobileSentrix (US & Canada) - Injured Gadgets - VoiceComm - One Source Suppliers - Wholesale Gadget Parts - 2ndlifephones - Nexus Cellular - Balaji Wireless - Rounded - Repair Outlet (Coming Soon) | Vendor Integrations - IonParts - Mobile Defenders - MobileSentrix - Sourcely - Wholesale Gadget Parts | |
eCommerce - WooCommerce - Shopify | N/A | |
SMS Integrations - RepairDesk SMS - SMS Broadcast (2 way) - SMS Global - Clickatell (2 way) - Text Local | SMS Integrations - Twilio | |
Other Integrations - Slack - Internal Wiki - Mailchimp - Google Calendar - Direct Print Support- PrintNode- Template Editor - PBX Integration- Zaiper | Other Integrations - Apple GSX (Coming Soon) - Assurant - Asurion - Brightstar Device Protectio - Samsung/GSPN (Coming Soon) - The Repair Association - Repair First - Reverse Logistic Association - Swappa | |
Unified Communication -RepairDesk Connect - GMB Integration - Facebook Integration - RD SMS - Reviews Management System | N/A | |
Leads Management - Appointment Booking - Email & SMS Notifications - RepairDesk Forms | Leads Management - Appointment Booking - Email & SMS Notifications | |
CRM - Import/Export Feature - Customer Groups & Third-Party Billing - Upload documents- Auto Email & SMS Notifications - Notes with flag option - B2B Portal (for repair depots) | CRM - Import/Export Feature - Customer Groups - Upload documents - Auto Email & SMS Notifications - Appointment Calendar | |
Marketing Automation - Campaigner Module (Send follow up email & SMS) ** FREE ** | Marketing Automation - Mailbot - Listen 360 - TracPoint | |
Reporting - Intuitive Dashboards - Advanced Filters - Exportable Reports - Multi-store Reports | Reporting - Intuitive Dashboards - Advanced Filters - Exportable Reports - Multi-store Reports | |
Employee Management - Custom user and admin permissions - Employee Commission - Employee Clock In/Out with Payroll - Employee Shift Management - Employee Security Checks - Employee Notifications by Email & SMS - Employee Activity Log & Productivity Reports | Employee Management - Custom user and admin permissions - Employee Commission - Employee Clock In/Out with Payroll - Employee Shift Management - Employee Security Checks - Employee Activity Log & Productivity Reports - Employee scheduling | |
Expense Management | N/A | |
Taxation Management | Taxation Management | |
Multi-language | N/A | |
Multi-store Management | Multi-store Management | |
Developer API | Developer API | |
Training | - In-Person - Live (Remotely) - Videos - Knowledgebase | - Live (Remotely) - Videos - Knowledgebase |
Support | - Telephone - Live Chat | - Telephone ($35 / incident) - Live Chat |