Webinar

Unlock Higher Profits With Trade-Ins & Buy-Backs
02:00 PM ET, Thursday

Webinar

Unlock Higher Profits With Trade-Ins & Buy-Backs
02:00 PM ET, Thursday

RepairDesk vs RepairQ

See what makes RepairDesk the top choice of over 3000 repair stores as an all-in-one POS solution.

Why RepairDesk is a Better Choice Than RepairQ?

RepairDesk and RepairQ are both designed to streamline repair shop operations, but RepairDesk offers a more feature-rich experience. With higher ratings on Capterra (4.7/5) and Trustpilot (4.9/5), RepairDesk provides superior customer support, live chat support, and advanced features like repair tracking, self-check-in, and recurring invoices/billing moduke—capabilities that RepairQ lacks.

Additionally, RepairDesk excels with features like rewards programs, bill payments, and label cloud printing, making it a more comprehensive solution. While both platforms allow users to create repair tickets and generate professional invoices, RepairDesk’s user-friendly interface and powerful integrations with Shopify, Injured Gadgets, and MobileSentrix and several other platforms give it a competitive edge.

Features 60c056e0d317d33ec306e58c_RD Logo 66d9966cbe721cbff812d4c9_RepairQ (1)
Starting Price $99.00/month/store $90.00/month/store
Best For From leads & quotes, repair tracking to inventory, all the way to invoicing - our all-in-one, cloud-based POS software is the modern and efficient way to run a cellphone & computer repair store. RepairQ is built to serve ANY business that deals with any level of service on repair, refurbishment, retail, and/or return of serialized items.
Rating (Capterra) 205 reviews
(4.7/5) ⭐⭐⭐⭐
19 reviews
(4.5/5) ⭐⭐⭐⭐
Rating (Trustpilot) 293 reviews
(4.8/5) ⭐⭐⭐⭐
N/A
Free Trial No Yes
Platform Support Web Web, Windows, MAC
Product Features Inventory Management

- Barcode & Labels
- Import/Export Feature
- Exchange & Returns Management
- Parts Bundling
- Stock Transfer
- Inventory Count
- Serialized Inventory
- Inventory Valuation Methods
- WooCommerce
- Refurbishment Module
- On-Hand and Low Stock Inventory Updates
- RMA and Parts Consumption Reports
- Franchise Management and Inter Company Billing
Inventory Management

- Barcode & Labels
- Import/Export Feature
- Exchange & Returns Management
- Stock Transfer
- Inventory Count
- Serialized Inventory
- Inventory Valuation Methods
- Inventory Report
- Refurbishment Module
Point of Sale

- Option to create repair ticket
- Customer Facing Display
- Self Check-In
- Discounts
- Advanced search and scan barcode option
- Estimates- Refunds Processing and Exchanges
- Pause/Re-open Order Option
- Warranty Claim Option
- Split Payments- Invoicing
- Professional receipts and labels with cloud print
- Bill Payments 
- Pre and Post Repair Checklist
- Loyalty
- Gift Card
- Store Credits
- Recurring Invoices/Billing Module
Point of Sale

- Customer Facing Display
- Visual Item girds to speed up checkout- Discounts
- Scan, Search or browse for sale items
- Sell Bundles
- Refunds Processing and Exchanges
- Invoicing & Professional Receipt
- Capture payments quickly and securely
- Refurbish trade-in items
- Unable send payment links
- unable to SMS from ticket screen
‍Trade-In Module

- Buyback Widget
- Refurbishment Module
- VAT Margin support
- Reusely Integration
Trade-In Module

- Device Buyback
‍‍‍Repair Ticketing

- Multiple devices in a repair ticket
- Transfer tickets b/w stores
- Warranty Management
- Print ticket Labels
- Email & SMS Notifications (Instant)
- Diagnostics & Staff comments
- Custom Fields
- Repair Tracker (customer can view tickets from your website)
- Option to upload pre/post repair conditions or device images
- Default & custom statuses with color labels
- Canned Responses
- Field Service Management
- Ticket Labels
- Calendar View
- Ticket Counter Display
Repair Ticketing

- Multiple devices in a repair ticket
- Transfer tickets b/w stores
- Warranty Management
- Capture technician notes & resolutions
- Diagnostics & staff comments
- Emails & SMS notifications
- Print Ticket Labels
- Custom Fields- Repair Tracker
- Option to upload pre/post repair conditions or device images
- Default & custom statuses with color labels
- Canned Responses
- Calendar View
- cannot reopen a ticket in RepairQ
- Unable to modified Device in Exisiting Ticket
‍‍‍Accounting Integrations

- Quickbooks
- Xero
‍‍‍Accounting Integrations

- Quickbooks
Shipping

- ShipStation
N/A
‍‍‍‍Payment Integrations

- Square Terminal Integration
- Stripe
- PayPal
- Tyro
- Paymentsense
- RepairDesk Payments
- Blockchyp
- PayFacto
Payment Integrations

- Bluefin
- Heartland
- Square
‍‍‍‍Vendor Integrations

- MobileSentrix (US & Canada)
- Injured Gadgets
- VoiceComm
- One Source Suppliers
- Wholesale Gadget Parts
- 2ndlifephones
- Nexus Cellular
- Balaji Wireless
- Rounded
- Repair Outlet (Coming Soon)
Vendor Integrations

- IonParts
- Mobile Defenders
- MobileSentrix
- Sourcely
- Wholesale Gadget Parts
‍‍‍‍eCommerce

‍- WooCommerce
- Shopify
N/A
‍‍‍‍SMS Integrations

- RepairDesk SMS
- SMS Broadcast (2 way)
- SMS Global
- Clickatell (2 way)
- Text Local
SMS Integrations

- Twilio
‍‍‍‍Other Integrations

- Slack
- Internal Wiki
- Mailchimp
- Google Calendar
- Direct Print Support- PrintNode- Template Editor
- PBX Integration- Zaiper
Other Integrations

- Apple GSX (Coming Soon)
- Assurant 
- Asurion
- Brightstar Device Protectio
- Samsung/GSPN (Coming Soon)
- The Repair Association
- Repair First
- Reverse Logistic Association
- Swappa
‍‍‍‍Unified Communication

-RepairDesk Connect
- GMB Integration
- Facebook Integration
- RD SMS
- Reviews Management System
‍‍‍‍N/A
‍‍‍‍‍Leads Management

- Appointment Booking
- Email & SMS Notifications
- RepairDesk Forms
‍‍‍‍‍Leads Management

- Appointment Booking
- Email & SMS Notifications
‍‍‍‍‍CRM

- Import/Export Feature
- Customer Groups & Third-Party Billing
- Upload documents- Auto Email & SMS Notifications
- Notes with flag option
- B2B Portal (for repair depots)
CRM

- Import/Export Feature
- Customer Groups
- Upload documents
- Auto Email & SMS Notifications
- Appointment Calendar
‍‍‍‍‍Marketing Automation

‍- Campaigner Module (Send follow up email & SMS) ** FREE **
Marketing Automation

- Mailbot
- Listen 360
- TracPoint
‍‍‍‍‍Reporting

‍- Intuitive Dashboards
- Advanced Filters
- Exportable Reports - Multi-store Reports
Reporting

- Intuitive Dashboards
- Advanced Filters
- Exportable Reports
- Multi-store Reports
‍‍‍‍‍Employee Management

- Custom user and admin permissions
- Employee Commission
- Employee Clock In/Out with Payroll
- Employee Shift Management
- Employee Security Checks
- Employee Notifications by Email & SMS
- Employee Activity Log & Productivity Reports
Employee Management

- Custom user and admin permissions
- Employee Commission
- Employee Clock In/Out with Payroll
- Employee Shift Management
- Employee Security Checks
- Employee Activity Log & Productivity Reports
- Employee scheduling
Expense Management ‍‍‍‍‍N/A
Taxation Management Taxation Management
Multi-language ‍‍‍‍‍N/A
Multi-store Management Multi-store Management
Developer API Developer API
Training - In-Person
- Live (Remotely)
- Videos
- Knowledgebase
- Live (Remotely)
- Videos
- Knowledgebase
Support
- Telephone
- Email
- Live Chat 
- Telephone ($35 / incident)
- Email
- Live Chat 

Get Started with the #1 Repair Shop POS