Reduce hassle and unify communication with one number for calls and messaging
Get instant call alerts within RepairDesk with ticket information pop-up if an existing customer calls with inquiries.
Convert new customers on call into active leads by creating tickets instantly.
Keep a well-maintained track of conversations by linking calls with tickets and customers.
Hook your customers while on a call by texting them your store location or repair quotes.
Route your calls to a different extension or number for calls received after business hours.
Automatically send an SMS or email if you miss a call during business hours
Easily create appointments for the calls you could not attend
Use the 3CX mobile application to send and receive an SMS or MMS
Respond to customer inquiries on your website using the 3CX live chat module.
Using the 3CX team chat module your staff will be able to send one on one chat messages, create chat groups, do voice calls, share files and so much more.
Automatically send an SMS to customer with your store directions when you answer a call or even a call is missed
Send messages and receive replies from customers. View chat history to serve customers better.
See a log of all received and missed calls. Listen and download call recordings to monitor agent performance.
Improve your phone support operations with a real-time dashboard that shows performance in a snapshot
Access PhonePro on your mobile phone through 3CX application and stay connected
Port-in your existing business number to PhonePro or get a new one to stay connected with your customer base.
Customize phone setting according to your store requirements through the deployment portal
Set custom IVR, greetings, office hours, voice message, routing extensions through the deployment specialist.
One feature rich pricing plan designed to full-fill all your store's phone systems needs.
PhonePro (powered by 3CX) works fine with the IP Phone you already have. However, if you are planning to update your phone system, please check out the list of recommended hardware.
PhonePro is available as an Add-on and can be purchased separately by Essential, Growth and Advanced pricing plan subscribers. However, PhonePro is currently only available for RepairDesk merchants in the US, CAD, AUS and the UK.
Yes you can easily port your existing number to PhonePro. The process takes anywhere between 10 to 12 business days with a minimal downtime of a few hours during the port-in process.
You can use the 3CX mobile app for inbound & outbound calls.
Using the 3CX mobile app you can send and receive SMS & MMS.
The MMS feature is currently available in the "USA and Canada" only. The cost to send and receive an MMS is 4 SMS credits.
We have excellent customer support & you are always prioritized above anything and everything. If you ever run into a problem or cannot find what you are looking for, you can give us a call, chat with one of product specialists, or send us an email at [email protected].