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RepairDesk will help you streamline your musical instrument repair business so you can focus primarily on
growing your business


RepairDesk-Repair-Tickets

Repair Tickets

Get total transparency at every stage with your repairs. Print barcode labels for musical instruments to easily track repairs. Quickly search & update ticket information, upload pre- and post-repair images, add diagnostic notes & staff comments, and send SMS/email alerts to customers.

RepairDesk-Pont-of-Sale

Point of Sale

Process walk-in customer swiftly by booking repair jobs, creating estimates or selling musical instruments, all from one screen. Scan ticket receipts when customers collect their repairs, add additional items and print a tax invoice through a simple-to-use POS system.

RepairDesk-Inventory-Management

Inventory Management

Keep your inventory management on cruise control. Print barcode labels, set reorder levels, get low stock alerts, and add items to purchase orders. Transfer all your data through bulk imports/exports between different store locations, anytime, anywhere.

RepairDesk-Customer-Facing-Display

Customer Facing Display

Display order details and have customers sign off on repairs using a secondary tablet screen. The Customer Facing Display can also be used by your clients to fill in their details while you work on a repair, allowing for faster and more convenient processing.

RepairDesk-Integrated-Payments

Integrated Payments

Accept payments through a variety of payment processors like PayPal Here, Stripe, Square, TSYS, PaymentSense or Tyro. Accept all type of payments that includes magstripe, chip cards or NFC payments to improve checkout times and cut down on redundancies, verifications & reconciliations.

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Custom Fields

You can create a field for brand, special order notes, priority, or anything else that's important to your workflow for a more personalized system that gives your technicians clarity on repair jobs across the board.

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Email & Notification

Setup automated SMS or email alerts when a repair job is completed, available for pick up, or pending for parts by simply choosing from a list of available canned responses. Keep your customers updated on their repair status all the time.

RepairDesk-Marketing-Automation

Marketing Automation

Send user-friendly emails to your customers, ask for reviews or offer discounts on selected accessories with a hassle-free automation tool. Get in touch with your clients & establish rapport with your loyal customers for a healthier business relationship.

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Reporting

RepairDesk reporting feature allows you to deep-dive into your sales data so you can gain a better understanding of your business. Get access to Product Performance Reports, Low Stock Report, and more in-depth sales filter.

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Hardware

No need to figure out the tools of the trade! Our recommended hardware is guaranteed to work seamlessly with RepairDesk. Install and configure your hardware with RepairDesk, and instantly get to work on supercharging your business.

Integrations

Frequently Asked Questions


  • How long are your contracts?

    We offer monthly and annual subscriptions on all our plans. You can upgrade, downgrade or make changes to your store locations and employee accounts at any time with your subscribed plan. If for any reason RepairDesk doesn't work for you, please let us know and we'll happily refund your last payment in full.
  • I currently use Xero / Quickbooks for accounting, does it integrate with RepairDesk?

    RepairDesk integrates smoothly with Xero and Quickbooks for online accounting. Simply link your account and have your data flow seamlessly between your POS and accounting software. You'll have access to the same amazing business insights without having to migrate any data manually.
  • I've been using the same merchant processor for years, can I still use it with RepairDesk?

    Payment is an important part of your business, and RepairDesk works with some of the leading payment processors to make sure you get your dues. Merchants such as PayPal Here , Square, TSYS, Paymentsense, Tyro and iZettle all work with RepairDesk, allowing you a variety of payment options either through cash, credit, debit or mobile payments. Our payment services vary depending on your region, and for more specific details, visit our Integrations page to learn more about the payment processors available for your area.
  • I am a startup, do you have a cheaper plan for me?

    If you're a budding company looking to branch out, we've got a Lite plan for you that takes care of your needs. If you'd like more features, you can sign up for our Pro plan instead. RepairDesk offers you plans that are highly affordable and pack the most utility for your business, so you're always winning when you choose RepairDesk.
  • I have an online store, will RepairDesk integrate with it?

    RepairDesk works best with WooCommerce. If your online store is based on WooCommerce, you can connect it easily with RepairDesk through our integration. Once connected, all transactions should run smoothly between the two platforms. For other ecommerce solutions, you can always discuss with the RepairDesk support team to find out more.
  • I want to use RepairDesk on an iPad, is it going to work for me?

    Your iPad is completely supported by RepairDesk. Working on an iPad means you can process orders quicker, take the checkout process to your customers, and be more flexible with everything. Our dedicated iPad app does just that, and is available to download on the App Store right now.
  • Is there an offline mode?

    RepairDesk is a completely online solution, accessible from any device. Our customers love this about us, since you don't need to install anything to get started with RepairDesk. Since our software is on the cloud, you won't have to worry about offline backups or updates either – RepairDesk takes care of it all automatically. Simply open your web browser and start logging in your repair jobs. It's as simple as can be!
  • What about customer support?

    We have out-of-this-world customer support & you are always prioritized above anything and everything. If you ever run into a problem or cannot find what you are looking for, you can give us a call, chat with one of product specialists, or send us an email at [email protected]

RepairDesk-Quotes

I feel I've been able to empower our
staff enough so that they can manage
everything themselves

Robert Miranda - Barstow, California

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