Save time and search for a specific ticket by applying multiple filters including name, ticket type, ticket status, date created and more.
Order special parts whenever a customer brings in an unusual device. Reduce unsecured cash outflow and keep it secure against abandoned sales and odd parts.
Save time when setting up the software for your repair shop by using pre-configured repair services.
Format data and create your own customized reports or maintain a backup log of tickets so you can find information on customer devices in case your internet cuts out.
Ensure repair accuracy by keeping a pre-repair checklist. Upload images of the device using a webcam or your computer system. Send estimates through SMS to customers for approval if you find more issues.
Update customers by setting up automated SMS or email alerts for when a repair job is completed, available for pick up, pending for parts and more.
Avoid chargeback disputes by getting customers' digital signatures on store terms and conditions before or after a repair is completed.
Get diagnostic notes, staff notes or a record of any official communication you sent to customers about the ticket since its creation.
“I think the repair business is the hardest lane of retail. There are so many computers and cell phone models, each one has different kinds of repair problems and we have to master them all. RepairDesk helps us a lot in managing all types of repairs and devices.”
Displays repair tickets based on due date instead of creation date & highlight overdue tickets with a red background so a manager or technician can easily see a ticket is overdue and immediate action is required.
Reduce time wastage and add flexibility to how you view your ticket dashboard. You get multiple viewing options including Kanban, list and calendar view.
Never confuse similar repair orders again by adding ticket labels to each repair. Scan the code and pull up the desired ticket in seconds.
Reduce the actual cost of repairs by associating parts to repairs within RepairDesk.
Serve your customers better & improve internal communication by adding private notes, only accessible to the repair shop personnel, to a ticket.
Improve communication and repair clarity between the customer and the technician by adding diagnostic notes that are viewable by both parties.
Automatically send repair job notifications to technicians. View due date, repair time, ticket status, repair charges, and technician name.
Update customers by setting up automated SMS or email alerts on the repair status. Using RepairDesk Connect; it is easier to manage everything.
We offer both, month to month and annual plans, to give you the most flexibility. You can always upgrade, downgrade or add locations as your business grows.
Yes, you can create a text field for device type, color, special order notes, priority, or anything else that's important to your workflow for a more personalized system.
Yes, you can re-assign a ticket to a technician by editing it and changing the entry in the "Assigned to" column.
Yes, you can and you can learn how to do that here.
Yes, you can scan the item barcode under the SKU field to pull up your desired ticket.
Yes, you can add warranty on repair services.
