Level up your customer service with an easy-to-use phone system, fully integrated with RepairDesk that unifies your communication with customers in one place.
Easily engage with more customers, solve queries faster, and get more repair jobs.
Reduce hassle and realize cost savings with a single number for both calls and text messages.
Save time while answering queries by always having the chat history in view.
No need to search for tickets again. View the customer and their ticket information right inside the call notification.
Keep your business agile by engaging with customers on the go.
Catch every opportunity to make more sales by keeping all your conversations in one place.
Stay notified of any incoming and missed calls with email alerts and app notifications.
Hook your customers while on call by texting them repair quotes or your store address.
Route your calls to a different number or extension if your number rings after business hours.
Never miss a customer that rings your phone. You can always check your call logs and ring them back.
Easily create appointments for the calls you couldn't attend.
Coming Soon
Easily send fax documents to customers right from RepairDesk.
The call notification pops up on your screen. Even before you pick up the call, the pop-up displays the customer and ticket details from the system.
Easily spot areas of improvement in your customer service and maintain a unified channel of communication with customers.
Increase your sales opportunity by handling two or more calls simultaneously.
Improve your phone support operations with a real-time dashboard.
Listen and download call recordings to monitor agent performance.
Keep a well-maintained track record by linking calls with existing tickets.
Layout a smooth experience for your customers with features like two-way communication, greetings, IVR system, and feedbacks.
Boost engagement and customer experience by starting out a two-way communication. This means, you can not only send messages, but also receiving replies on them.
Receive or leave a voice message for customers you couldn’t attend on call.
First impressions count. Set up a custom greeting message and get off on the right foot.
Guide the caller with the right options and route them to relevant resource.
Keep improving your customer services by taking customer feedback through IVR options at the end of every call.
Switch your old phone system to RepairDesk Phone Pro without a hitch!
Retain your customer base by transferring your existing phone number to RepairDesk Phone Pro.
You are ready to take calls in just 2 – 3 hours with our deployment specialist.
Quickly change any greeting message, routing and IVR options. through our deployment specialist.
No need to count pennies to get started. Easily select a plan that best suits your business.
Best for small stores with limited customers.
1000 inbound calls
1000 outbound calls
250 SMS
*quota vary for countries
Ideal for repair stores with high volume. Get the best tools to manage your business with no limits.
Unlimited inbound calls
Unlimited outbound calls
1000 SMS
Mobile Application
*quota vary for countries
Best for small stores with limited customers. Offers all RepairDesk features for a convenient price.
1500 inbound calls
1500 outbound calls
250 SMS
Specially designed for large stores focused on customer retention. Keep your business running smooth.
Unlimited inbound calls
Unlimited outbound calls
1000 SMS
Mobile Application
“We have been working with RepairDesk for a few years now and it’s been amazing. The software has developed so much since its early days. We have collaborated with their team on many features and they have always heard us loud and clear. The end result is that we have got the perfect POS software that helps us manage it all.”
RepairDesk Phone Pro works fine with the IP Phone you already have. However, if you have any of these recommended phones, it would work great.
You can purchase the RepairDesk Phone Pro addon from within the RepairDesk app under the "Settings" module. If you are facing trouble finding the module, feel free to contact us at (312)313.1737
RepairDesk Phone Pro is available for all the paid subscription plans.
Yes, you can port your existing number to RepairDesk Phone Pro. The process takes from 10 to 12 business days.
We have excellent customer support & you are always prioritized above anything and everything. If you ever run into a problem or cannot find what you are looking for, you can give us a call, chat with one of product specialists, or send us an email at support@repairdesk.co.
RepairDesk is a cloud based point-of-sale software, engineered specifically for small and medium sized computer and cell phone repair shops that allows technicians to track & monitor repair jobs, stay on top of inventory and manage multiple store locations. The software keeps track of inventory levels and notifies the business when a phone part is low and needs to be replenished so they can order parts.
