RepairDesk
Phone Pro

Level up your customer service with an easy-to-use phone system, fully integrated with RepairDesk that unifies your communication with customers in one place.

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 to see this addon in action!
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BE EFFICIENT

Simplify communication

Easily engage with more customers, solve queries faster, and get more repair jobs.

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Single phone number

Reduce hassle and realize cost savings with a single number for both calls and text messages.

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Threaded conversation

Save time while answering queries by always having the chat history in view.

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Deep integration

No need to search for tickets again. View the customer and their ticket information right inside the call notification.

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Mobile and soft phone applications

Keep your business agile by engaging with customers on the go.

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MAKE MORE SALES

Engage anytime, anywhere

Catch every opportunity to make more sales by keeping all your conversations in one place.

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Emails & notifications

Stay notified of any incoming and missed calls with email alerts and app notifications.

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On-call quick message

Hook your customers while on call by texting them repair quotes or your store address.

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Call routing

Route your calls to a different number or extension if your number rings after business hours.

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Call logs

Never miss a customer that rings your phone. You can always check your call logs and ring them back.

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Create tickets & leads

Instantly creating new leads and tickets for the customer on call.

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Create appointments

Easily create appointments for the calls you couldn't attend.

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Coming Soon

Digital Fax

Easily send fax documents to customers right from RepairDesk.

Pop-up Notifications

The call notification pops up on your screen. Even before you pick up the call, the pop-up displays the customer and ticket details from the system.

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GROW BUSINESSS

Enhance your customer relations strategy

Easily spot areas of improvement in your customer service and maintain a unified channel of communication with customers.

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Multiple phone lines

Increase your sales opportunity by handling two or more calls simultaneously.

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Dashboard

Improve your phone support operations with a real-time dashboard.

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Call recordings

Listen and download call recordings to monitor agent performance.

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Link calls with tickets & customers

Keep a well-maintained track record by linking calls with existing tickets.

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STAY CONNECTED

Make it easy for your customers

Layout a smooth experience for your customers with features like two-way communication, greetings, IVR system, and feedbacks.

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Two-way communication

Boost engagement and customer experience by starting out a two-way communication. This means, you can not only send messages, but also receiving replies on them.

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Voice message

Receive or leave a voice message for customers you couldn’t attend on call.

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Custom greetings

First impressions count. Set up a custom greeting message and get off on the right foot.

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Custom IVR options

Guide the caller with the right options and route them to relevant resource.

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Collect customer feedback

Keep improving your customer services by taking customer feedback through IVR options at the end of every call.

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EASY SETUP

Get started in hours, not weeks!

Switch your old phone system to RepairDesk Phone Pro without a hitch!

REQUEST DEMO
 to see this addon in action!
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Number porting

Retain your customer base by transferring your existing phone number to RepairDesk Phone Pro.

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Deployment specialist

You are ready to take calls in just 2 – 3 hours with our deployment specialist.

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Easy to configure

Quickly change any greeting message, routing and IVR options. through our deployment specialist.

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Simple pricing

No need to count pennies to get started. Easily select a plan that best suits your business.

Put an end to
"what's ya' ticket number" calls

Kick-off

Best for small stores with limited customers.

$45/store per month


1000 inbound calls
1000 outbound calls
250 SMS 

*quota vary for countries

Most Popular

Professional

Ideal for repair stores with high volume. Get the best tools to manage your business with no limits.

$85/store per month


Unlimited inbound calls
Unlimited outbound calls
1000 SMS 
Mobile Application

*quota vary for countries

Kick-off

Best for small stores with limited customers. Offers all RepairDesk features for a convenient price.

$540/store per year

1500 inbound calls
1500 outbound calls
250 SMS 

Most Popular

Professional

Specially designed for large stores focused on customer retention. Keep your business running smooth.

$900/store per year

Unlimited inbound calls
Unlimited outbound calls
1000 SMS 
Mobile Application

Plans
Kick-off
Professional
No. of Inbound Calls
1000
Unlimited
No. of Outbound Calls
1000
Unlimited
No. of SMS
250
1000
No. of Extensions
0
3
IP Phone
$90
$90
Port In your existing business number
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Use Same Number for calls & text messaging
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Call Routing
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Call Routing after business hours
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Unlimited Call Recordings
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Extension
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Voicemail log within CRM
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Create Customer Profile for new customer
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Soft Phone (Computer) Application
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IVR
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Threaded Conversations
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Multiple Lines
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Digital Fax (coming soon)
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Display caller alert with ticket details
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Create Appointments for Unanswered Calls
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Mobile Application
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Sign up now for a free 15 days Trial
and get Early Bird Discount

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All the Answers You're Looking For

Do I need to purchase a separate IP phone to setup RepairDesk Phone Pro?

RepairDesk Phone Pro works fine with the IP Phone you already have. However, if you have any of these recommended phones, it would work great.

How to purchase this addon for my RepairDesk POS?

You can purchase the RepairDesk Phone Pro addon from within the RepairDesk app under the "Settings" module. If you are facing trouble finding the module, feel free to contact us at (312)313.1737

Do I need to upgrade my RepairDesk plan to avail this addon?

RepairDesk Phone Pro is available for all the paid subscription plans.

Can I port my existing number to RepairDesk PhonePro?

Yes, you can port your existing number to RepairDesk Phone Pro. The process takes from 10 to 12 business days.

Do you offer customer support?

We have excellent customer support & you are always prioritized above anything and everything. If you ever run into a problem or cannot find what you are looking for, you can give us a call, chat with one of product specialists, or send us an email at support@repairdesk.co.

Get Started with the #1 Repair Shop POS

14 Day Free Trial