Build your customers database & record purchase history with ease
Build relationship with customers through an intelligent & robust customer relationship management system.
Customer Groups & Third Party Billing
Some of you might offer bulk cell phone or tablet repair services to school or insurance companies & need a place to specify tiered pricing within a same product. With RepairDesk, you can create customer groups and set dedicated wholesale discounts for every group & even use third party billing to further simplify the payment procedures.
Need to learn even more on how to create customer groups? Have a look at our helpful resource guide we’ve made just for you!
Customer Relationship Management
With our intuitive customer relationship management system you can access repair tickets, invoices, payment history or account receivable against any customer with a single click.
To add further value, you can also use marketing automation to setup friendly messages to follow-up after certain time duration to find out if a customer is satisfied with repair, ask for a review or offer discounts on selected accessory range so you can build longer lasting relations with your valued customers and promote repeat business.
Bulk Import or Export Customer
Customer import has never been easier. If you have an existing customer database, you can easily bulk import customers or easily export customer record with a single click to keep your mailing list up to date!
This helps you to save time & avoid double data entry so you can spend more time creating a better customer experience and let RepairDesk improve your business decisions.
Look Professional & Get Paid
Create & print professional quotes, invoices or receipts in seconds and track partial payments or overdue invoices so you have clear traceability on what’s happening with each invoice or when to expect payment.
Want to go paperless? Eliminate the use of paper and email professional payment receipts or invoices as a PDF.
Single Payment For Multiple Invoices
There are times when you want to process a single payment for multiple invoices in case a corporate customer pays you via Cheeque or direct bank transfer.
With RepairDesk, you can select multiple unpaid invoices and mark them as paid so you focus on what really matters the most.
Accept Payment Using PayPal
PayPal payment integration will let your customers pay their invoice online using Paypal Portal. When an order status is marked as repaired, a customer will receive an email automatically with a payment link which they can pay for, through PayPal. They will have the option to directly pay online before coming to pick up their handset.
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"Say goodbye to complicated ticket workflow and manual inventory management"