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Web Release Notes: Search Invoices with a New Design!

Web Release Notes: Search Invoices with a New Design!

RepairDesk is back once again with the latest release of our web app. In this hot summer, we’ve come up with some of the really cool improvements. Let’s read the web release notes to find out what’s new for you;

Improvements:

Invoice Details Page

To give you all the details at a single sight, we have expanded the ‘payment history’ table in the invoice detail page. You can now see shift details, transaction notes, employee name and source of the invoice generated.

Also, we have implemented new triggers against employee roles to let you control who can edit or delete payment history table.

Invoice Listing Page

New search criteria have been added to search for your required invoices with the new search filters design.

web release notes

Damaged Part Report

Items whose RMA has been created directly will also be displayed in the Damaged Part report, to give you detailed insights about all the faulty inventory items in your stock.

Bug-Fixes:

More than 35 bugs have been killed by our talented bug-fixing team. Some of them are mentioned below;

  • Bug #835 – A bug was tracked that the pdf of the relevant purchase order was disturbed when adding internal notes. The issue has been resolved successfully.
  • With this bug-fix, reconciliation report will now display the exact and accurate business name.
  • Bug #839 – When adding payments in the purchase order, the calendar was not opening up properly. However, you can now enjoy the smooth flow in purchase orders.
  • A bug has been removed that caused an empty print for all the GRNs.
  • A bug was reported regarding the lead purchased from the Buyback widget, that it wasn’t showing on the POS. This problem has been fixed in our latest release.

That’s all for now from our web release notes. Stay tuned for more updates and improvements lined up for our iPad POS Register app in the coming future! Enjoy using the world’s 1st iPad POS solution for cell phone repair businesses with RepairDesk.

Download RepairDesk’s iPad app now!

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our all-in-one POS software for your cellphone repair store and see it for yourself!

Sign Up for a 14-day FREE Trial!
How to Use Computer Repair POS to Build Your Customer Base

How to Use Computer Repair POS to Build Your Customer Base

The value of a point of sales system cannot be denied for any kind of business, in the present age. Either you run a retail shop, a cellphone repair, computer repair or any kind of repair store, installing an ideal POS solution is a must-have for the proper and analysis of your business. Providing today’s shoppers more choice than ever, retailers need to find intelligent ways to foster loyal profitable customer relationships rather than one-off low-value transactions. Rather than finding ways to constantly acquire new customers, most of the smart retailers are focusing on maximizing the lifetime value of the existing customers. So, let us tell you how to use computer repair POS to build customer base at your repair shop;

Faster Transactions

Nobody got time to enter a repair shop and wait for the cashier to record the purchased items manually and writing off all the receipt while the customer waits at the counter all the time. This leaves the most negative effect on your customers. Your repair business will be faster, efficient and more competent once you incorporate the use of a reliable POS system – this is because you will no longer need to spend a lot of time on paperwork, accounting, inventory among other things. A computer repair POS system should be able to handle all these activities, and this will give you more time to work on more critical business activities which will focus on customer’s satisfaction.

Flexible Payment Methods

We all love convenience!

It is now almost compulsory to be flexible with your accepted modes of payment. Cash payment can be sometimes frustrating, but few people still regularly pay with cash. But having the only ‘cash payment’ method will definitely hinder your growth. Modern points of sale systems have luckily made it easier for retail owners to accept all major forms of payment including credit cards, debit cards, cash, gift cards, check, EMV chips and NFC payments.

To cover everything all together at one platform, we have RepairDesk. We are integrated with more than 7 world renown payment providers, that lets you accept multiple payment types using a single POS system. Check out the list of all payment integrations!

Auto Email & SMS Notifications

One of the best options that a computer repair POS can provide is automated email notifications at every step of the repair process. Keeping the customer in the loop with their repairs, makes them feel at home, satisfied and builds a trustworthy relationship.

Also, the modern POS systems allow building targeted email campaigns informing their customers of current promotions and recommending a new product based on previous purchases.

You can use RepairDesk’s marketing automation tool to set up friendly follow-up emails to check after two weeks or a month if the customer is satisfied with a repair, ask for review or offer discounts on selected accessory range.

Show Real Time Repair Orders

Let customers know exactly what they are paying for and how much it will cost in real-time so they can fine tune their order and commit, plus engage your customers with every step at the checkout. With a streamlined interface that shows all the information a customer requires, a dedicated screen or the Customer Facing Display ensures that your clients are well-informed and engaged with every transaction that takes place.

You can also use the separate screen to promote your repair shop business with a personalized splash screen and display special offers on your recommended products, giving a unique look to your interface and generating more sales.

Capture Digital Signatures

Customer experience can be raised to the next level by asking your clients to digitally enter their signatures at the time of order placement. Capturing e-signs using an advanced computer repair POS will leave a brand impression of your repair shop and the client will remember you for this additional high-tech service.

Enjoy using the world’s 1st iPad POS solution for cell phone repair businesses with RepairDesk.

Download RepairDesk’s iPad app now!

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our all-in-one POS software for your cellphone repair store and see it for yourself!

Sign Up for a 14-day FREE Trial!
5 Metrics to Track Your Cellphone Repair Store Health

5 Metrics to Track Your Cellphone Repair Store Health

Every business requires smart and careful oversight in order to grow and thrive, and cellphone repair store is no exception. With all the tasks related to repair orders and trade-ins taking place every day, it can get a little overwhelming for you to monitor the health of your business, especially if you’re in the thick of things.

Fortunately, identifying the key metrics for your business’s growth is not really that difficult. Here are 5 metrics that we believe can help you track your repair store’s success.

Sales Figures

This one is pretty standard and tells you a lot about your business overall. The sort of sales figures that you see every month show just how much cash you were able to generate through repairs, trade-ins and successfully fulfilling orders. It also gives you an idea of how effective your marketing and business growth plan is, as the more interest people have in you, the more sales you’ll be making.

Sales figures in cellphone repair store can be the result of a number of factors, such as market conditions, hardware supply, software updates, competition, etc. It’s always good to have new salespeople, attractive discounts, and additional services to improve on the quality of your sales numbers. Rather than going for a quick payday, focus instead on a long-term strategy to establish a good sales result. Always remember that at the end of the day, your sales need to balance out your cost of goods and operating expenses for healthy results.

Customer Acquisition Cost (CAC)

In many situations, gaining a customer requires that you spend cash on your marketing efforts to bring them through the door. This is known as the customer acquisition cost (CAC), and for a cell phone repair shop, it isn’t commonly looked into. However, the CAC can provide plenty of insight into how much of an effort you’ve made into acquiring a customer and the kind of return on investment you can expect from them.

Generally, the lower the number, the better it is for your business. For an industry such as cell phone repair, it might not take as much time to recoup the cost of acquiring a customer, since repairs generally come at high margins. The higher your CAC, the more competitive a space you’re operating in and the more effort you need to make to truly stand out and capture your intended customer. There are multiple factors that govern this area as well, so make sure you analyze this metric while taking into account all the associated ties it has to your business.

Customer Loyalty & Retention

This is an interesting one… customers who frequently visit your cellphone repair store can be a great indicator of your business’s health. Having a repeat customer means you’ve conducted good business with them in the past and have a healthy relationship with them, which in turn helps grow your sales. What’s more, many customers nowadays are more open to leaving positive reviews, recommendations and spreading the word about your business.

Measuring this metric is pretty simple – all you have to do is track down the number of customers that you’ve conducted business with more than once over a certain period of time. The more times a customer has made use of your services, the better. Those are the ones that you want to focus on for your positive reviews and feedback. This number can be easily increased by servicing repairs with high-quality products and providing great customer support.

Efficiency Rating

Cell phone repair is a service that takes quite a while, and the quicker you can get it done, the more productive you will be with your business. Efficiency rating generally comes down to how optimized your workflow is – if you’re able to take less time and resources to repair cell phones and other devices, you’ll be able to process more orders and therefore, make more sales as a result.

Calculating your labor hours is a good way to start with measuring your efficiency rating, and measuring how long it takes you to complete a repair job can help determine the areas that need more oversight. You might even want to look into automating certain processes so that you can cut down on lead times and improve your efficiency. Similarly, the cost of parts needed and servicing all play a vital role in calculating your efficiency rating. It may take some time to pin this metric down, but once you work on it, you’ll have a much clearer picture of what areas to tweak in your business to improve its overall health.

Employee Satisfaction

Our final metric might not be a conventional one, but it sure is important for your business. It’s very simple – the happier your employees are, the more productive they are, and the more smoothly your business will run. Keeping employee satisfaction high means your people will be genuinely working to make your business succeed. Their happiness results in better customer service, which makes both the employee and your customer feel rewarded.

Be sure to conduct regular surveys and evaluations of your team, ask them to leave feedback on their satisfaction levels, and keep an open-door policy so that they can approach you readily with more honest opinions. You’ll also want to throw in a few perks to keep morale high, like offering free coffee or planning company activities. When it comes to employees, the more you focus on taking care of them, the more they will take care of your customers.

Enjoy using the world’s 1st iPad POS solution for cell phone repair businesses with RepairDesk.

Download RepairDesk’s iPad app now!

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our all-in-one POS software for your cellphone repair store and see it for yourself!

Sign Up for a 14-day FREE Trial!
Web Release Notes: Add Fax Number in Receipts

Web Release Notes: Add Fax Number in Receipts

We are continuously working to make RepairDesk more stable, easy to use and bug-free. With every update of our web app, we try to address your suggested improvements and reported bugs. Let’s see what’s improved this time;

Improvements:

New Macro in Thermal Receipt

A new tag named as ‘fax’ has been added in the thermal receipt template to let you add the fax number of your repair shop(if any).

New Trigger in RMA Settings

We have added a new trigger against RMA section under the ‘Employee Roles & Permissions’ settings. This trigger is called ‘Show Price, Tax and Total’ and helps to hide sensitive information from particular roles.

Bug-Fixes:

Collectively, we have removed more than 40 bugs, a few of them are listed below;

  • We have fixed some minor issues in the Customer Facing Display.
  • The mobile version of our web app was not allowing a user to fill in input fields in the manage ticket section. This issue has been resolved successfully.
  • Bug #817, 819 – The ‘All’ filter in the Manage Tickets section was not working properly that was disturbing the fetched data on the ticket listing page. The reported issue has been fixed in this release.
  • Bug #813 – An issue was reported that the business logo set on the invoice, was also replicating on the receipt and vice versa. The stated issue was tracked and removed successfully.
  • We’ve made some little tweaks in our recently launched ‘Self-Check-in’ feature.
  • Chinese translation is now more accurate and less buggy.
  • Some of the US codes were throwing errors when selected. We have fixed this bug but it is recommended to choose ‘default’ category from the settings, against phone numbers.

That’s all for now. Stay tuned for more updates and improvements lined up for our iPad POS Register app in the coming future! Enjoy using the world’s 1st iPad POS solution for cell phone repair businesses with RepairDesk.

Download RepairDesk’s iPad app now!

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our all-in-one POS software for your cellphone repair store and see it for yourself!

Sign Up for a 14-day FREE Trial!
How Can Marketing Automation Power Up Your Repair Business

How Can Marketing Automation Power Up Your Repair Business

In an increasingly competitive marketplace filled with change and innovation, small businesses are now having to compete with larger organizations like never before. It’s no longer good enough to rely solely on word-of-mouth for increased business, new customers and retaining old customers, but it is now the best time when you step up to marketing automation for your business success.

Retailers must now provide an extra-ordinary after-sales experience that brings people in and brings people back to their cellphone repair or computer repair store. In the new age of marketing,

Gartner predicts that by 2020 a full 85% of consumers will manage their customer relationship without talking to a human, which means now is the time to adopt an automation solution in your own practices.

If your team hasn’t implemented a marketing automation platform, here are five big reasons why you should invest in it today!

Minimum Resources Required

A dedicated marketing automation software has the superpower of connecting to all of your clients, in seconds. By automating some or many of your marketing tasks, you permit your staff members not to worry about the scheduling stuff and do other things that may require more time or attention.

And any reduction of manual effort means a reduction in the cost of paying for it. If you are a small business or a one-man army who cannot afford to hire a marketing team, then automating your marketing tasks via automation tool, is the best choice for you.

Productivity Booster

One major purpose of marketing automation software is to enhance sales and marketing efforts collectively. By automating your emails & messages and leaving it up to the system, you can cut down half of the time spent on managing marketing activities.

You and your repairing staff get to spend more time handling your repairs or putting your focus on other attention-demanding tasks. It also allows you to streamline the relationship between your marketing and sales teams, making your operations run seamlessly.

Serves in Customer Retention

If any of your good clients haven’t visited you for a long time, there’s a chance they might be seeing someone else…gasp! Don’t worry though, there’s still a chance to win them back with a special offer or discount. The length of time to set before sending this promotional message may depend on you and your client’s last visit to your repair shop, and what service the client received last time.

Marketing automation keeps you consistently engaged with your customers and this keeps them updated about your brand and special offers. Covering up everything at one place, RepairDesk offers a complete and dedicated module for automating up your marketing campaigns. The ‘Campaigner’ helps you in scheduling post-sales emails & SMS, allows you to trigger particular sales and gives you a chance to reconnect with your old customers by setting up beautiful and personalized emails.

Automation is the new black!

Personalized Messaging

Your advantage in this highly competitive repair industry is offering a unique experience that prioritizes customer service. A reliable and effective marketing automation tool will enable you to personalize the communications with your clients that deliver a special feeling from your business. Simple touches like including someone’s name at the start of a message, talking about their relevant purchase or asking them personally about writing a review, are effective at making a customer feel wanted and engaged.

However, marketing automation gives you the power to build up a wonderful customer relationship and take things further with personalized product recommendations, based on what your customers have bought.

Concrete Measures of Success

When it comes to progress, numbers don’t lie.

The top marketing automation software will certainly have some manner of reporting on each campaign’s performance, which is critical in today’s data-driven world. This allows you to observe how your audience is responding to your strategies, evaluate the parts of your campaign that are working and which ones are not, and track your ROI.

Marketing automation tools can present data analytics and insights from your emails, text messages, promotional offers and discounts in a digestible way, giving you all the material, you need before scheduling your next campaign of communications.

Summing it up, these are just a few examples of ways you can use automated marketing to boost profit in your business. Taking a few minutes to set them up can pay off big time in the future, especially during the trendy new sales when you have the minimum time catching up with your customers.

Enjoy using the world’s 1st iPad POS solution for cell phone repair businesses with RepairDesk.

Download RepairDesk’s iPad app now!

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our all-in-one POS software for your cellphone repair store and see it for yourself!

Sign Up for a 14-day FREE Trial!
Smart Integrated Payments Come to RepairDesk with Paymentsense

Smart Integrated Payments Come to RepairDesk with Paymentsense

Smart integrated payments come to RepairDesk with our latest partnership with Paymentsense, UK’s leading payment processor.

 

Paymentsense offers customers in the UK and Ireland the fastest, most sophisticated payment solution backed by a loyal network of more than 70,000 users. Process transactions swiftly and efficiently when you use RepairDesk POS for your repair shop through the smart integrated payments service that Paymentsense provides. Get the best service at the lowest rates, so you can let your passion do more for you using RepairDesk.

 

Customers of Paymentsense can look forward to the following benefits provided by the service:

  • 30-day rolling contracts with zero cancellation fees that guarantee pricing and customer service;
  • Free terminals for life for customers of any other payment processor;
  • Better processing rates than existing payment processors;
  • Coverage of up to £3,000 in cancellation fees if you’re already signed up with a merchant.

 

When using RepairDesk, your Paymentsense machine is automatically configured to communicate with your till, so you won’t have to worry about entering the wrong information or having long processing times. Simply enter the amount and collect your payments in an instant. Paymentsense’s smart integrated payment solution is backed by a 24/7 customer support system that’s ready to help you with anything you encounter.

 

Getting paid for less and enjoying more time doing what you love sounds great, and that’s exactly what RepairDesk and Paymentsense bring to the table. Enjoy complete peace of mind and let your passion start paying you today when you sign up.

For step-by-step instructions on how to set up this integration, please click here.

Don’t have an account with RepairDesk yet? Click here to sign up for a free 14-day trial. No credit card required.

Want to learn more about Paymentsense and their amazing business? Check out Paymentsense to get started.

About RepairDesk

RepairDesk offers a cloud-based point of sale system for mobile device repair stores which allows store management and associates to track and monitor repair jobs, stay on top of inventory and manage multiple store locations.

About Paymentsense

Paymentsense is a UK-based payment service provider that offers its customers lower rates, better service and peace of mind. They do this through a combination of cutting-edge technology, extraordinary customer support, and an unconventional way of thinking. With over 70,000 customers & more than 250 million daily transactions, Paymentsense is the perfect choice for when you want to make your passion pay.

Why Pre-Repair Device Condition Tests are Important for your Cellphone Repair Business?

Why Pre-Repair Device Condition Tests are Important for your Cellphone Repair Business?

Repairing a smartphone, MacBook, iPad or any electronic device involves high risks of slipups and can result in legal actions again your technician or cellphone repair shop if anything goes wrong. Taking your customer’s most valuable and personal possession demands a high degree of confirmation and approval before fixing it up.

Let’s first discuss what is actually a pre-repair device condition test and how can you make a checklist?

It is the process of performing a detailed diagnostic examination prior to repair of any device that will find all the issues that must be addressed during the repair process. When everything is analyzed in detail, make a list of the points/components/areas that need to be settled and share a checklist of all the known issues with your client.

Doing a pre-scan prior to repairs lets the technician know which components need to be repaired or replaced based on the customer’s requirements and what were the pre-existing issues that are not mentioned by the customer. Whereas, the post-scan ensures that all damaged parts have been addressed. Doing these two scans not only benefits your customer but also aids your staff members during the claim process. Moving forward, let us tell you why it is important to keep a checklist of pre-repair device condition;

Chance for Upsell

Many retail locations use only two customer touchpoints as an upsell opportunity. Normally, these points are when the customer comes in to drop off their device and then when they return to pick it up. However, observed scenarios exposed that the most successful sales happen if the salesman asks the customer about pre-repair condition of their cellphone. If they run a pre-repair test at the moment, a proper diagnostic report will display every damaged part or issues within the device. In this way, you can offer your customer a better solution or any promotional pack for their device repair.

No Delayed Commitments

When the customer makes contact, he doesn’t want a quote. He wants a commitment.

– Ron Kaufman 

It would be safe to say that keeping promises to customers should underlie everything that a company does and is at the core of customer service excellence. Performing a pre-repair device condition test will save you from bad words. When you diagnose all the device problems on-hand and your tech-staff knows the exact repair time required to fix the broken phone, you’ll be able to make strong and proper commitments with your clients.

Incorporating pre-repair scans into the repair process means that shops can accurately determine which parts need to be used in the repair and hence can deliver the repaired product on time.

Accuracy in Repairs

By determining any pre-existing issues at the beginning, the overall accuracy of repairs is improved and cycle times can be greatly reduced. Performing a pre-diagnostic service will locate and trace all damaged parts before repairs begin. Costly mistakes such as repairing a device incompletely can be avoided.

For your convenience, RepairDesk lets you create a pre-repair device condition checklist, whenever you create a ticket or an invoice. It asks you to intake customer signatures via dedicated Customer facing display to keep a record.

Gives a Chance to Communicate with Customers

The way you talk to customers has a big impression on your brand and nothing delivers customer satisfaction more than a delightful communication. While maintaining a detailed checklist against the customer’s device, you’ve got a good chance to have a healthy conversation with your client. Ask him about his device’s previous repairs, what charges or cost did he pay to fix that issue. You can talk about his device model and from where does he usually buy phones.

You’ve got a golden opportunity to get details about your competitors in the market and try to deliver the excellent customer experience in that little time.

Helps in Keeping Record

Inspection and pre-repair device condition checklists are all about accountability. Passing devices from the pre-repair tests will show a detailed checklist that can be used for comparing the device state before and after the repair. Other than just writing a checklist, you can upload the damaged device’s images into your system and can share them later on, to increase your brand reputation. Keeping the pre-repair photos of the identified issues will also help your technician in the future if any other customer comes up with a similar repair.

Serves in Avoiding Lawsuits

Proper documentation against every pre-repair test prepares you to defend your performance if any customer blames you for the bad fix. A comprehensive checklist can save you a lot of trouble in the long run. As a handy reference for employees at the repair store, it can serve as a reference if you have any disagreement or dispute with the repair.

In the end, we would like to thank Shane Moreland from AVie Pros for sharing his experience and challenges, that helped us out in identifying the real industry problems. So, cutting out short, the pre-repair device condition tests can remove unnecessary delays, improve cycle time and save dollars on legal actions. Try out RepairDesk to make every day’s repair shop operation quicker and easier. Mark the pre-repair device condition checklist in seconds and record customer’s signatures instantly.

Enjoy using the world’s 1st iPad POS solution for cell phone repair businesses with RepairDesk.

Download RepairDesk’s iPad app now!

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our all-in-one POS software for your cellphone repair store and see it for yourself!

Sign Up for a 14-day FREE Trial!

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