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Web Release Notes: Maintain Record of All Faulty Items in a Single Report!

Web Release Notes: Maintain Record of All Faulty Items in a Single Report!

Welcome to another round of interesting improvements and bug-fixes in your very own RepairDesk web app. To run the operations smoothly, we have made two different teams in-house; the first team is responsible for the system stability and is solely dedicated for the bug-fixing tasks, while the other team works on the user-suggested improvements. Let’s see what’s improved and fixed in this release;

New Features:

Damage Part Report

To keep you aware of every inventory item, we have made a dedicated report to keep a list of all the faulty items and devices. In this report, you can find all the inventory items, accessories or parts that have been marked as ‘faulty’ and you can either create RMA against them, mark them broken or can add them back into the inventory.

web release notes

Improvements:

Advanced Search for Inventory Items

We have broadened the search for inventory items to make it easier for you to look for any inventory item. Now when you start typing in the search box, all related items will be populated in the list and you do not have to mention the exact full name for a successful search.

Imp #702 – Commission Exclusion

You’ll now have the option to exclude commission from any specific inventory item or against any device repair and set the commission to zero as per your requirement.

Bug-Fixes:

We have successfully smashed 40+ minor bugs and here’s a list of some important fixes;

  • An issue reported in the CSV import of bundled parts has been fixed.
  • A problem reported with the Accessories & Casual Items ‘Notes’ display has been fixed.
  • With this bug-fix, all the registered employees of a store can log in to their accounts without any hassle.
  • ‘Purchase Order’ can now be created with multiple items selected from the ‘Low Stock’ report.
  • Users can now choose the customer’s respective country code while entering their phone numbers.
  • With this bug-fix, any employee who has access to multiple stores can now view every store’s details in the ‘Sales Summary Report’.
  • We have fixed the bug and now any item connected to multiple devices will show up only once in the POS screen.

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our all-in-one POS software for your Cellphone and computer repair store and see it for yourself!

Sign Up for a 14-day FREE Trial!

How Can Language Translation in POS Software Improve Your Business?

How Can Language Translation in POS Software Improve Your Business?

We have been living in a technological age for a couple of decades now. Today, businesses are not limited to a physical store location, and everything is accessible everywhere, every time and for everyone!

Businesses are going international and when a company decides to go global, it is going to market to a wide variety of customers, belonging to different regions, having different interests and speaking different languages. The company owner and the team have to connect with the new clients belonging to different geographical areas and territories. To let people know about you and your repair business, you have to communicate with them and language is the only way to communicate with people of different languages and cultures—to conduct deals, contracts, and correspondences. One of the best solutions to deal with your multinational clients is having a multilanguage repair shop software or a language translator feature in your POS software, that’ll do everything for you to communicate effectively and effortlessly.

Better Communication with Global Customers

One of the major benefits is to reach more audience. When you aim to serve internationally, you are getting clients from everywhere. Regardless of what is your native language, if you have a POS system that supports multiple languages translation, you can meet your customers’ expectations. Let us introduce RepairDesk here, a cloud-based POS system that provides localization to your cellphone repair business. It supports more than 20 different languages that means you can cater a big, vast range of customers belonging to different regions and countries.

Thus, shifting to a POS system that offers multi-language translation service, will help your business open up to markets that you thought didn’t exist before.

Time & Cost Saving

System translation is a lot quicker than human translation and living in this tech age, who’ll prefer to do all the donkeywork himself. Human translation takes much longer and the resource has to put extra effort, especially if specific meanings have to be looked up in a dictionary. A dedicated translation software or a POS software that has a translation feature, allows you to translate entire text documents and procedures within seconds.

Though purchasing a POS software that has built-in language translation feature, may seem expensive at first, but it is a onetime investment. By paying the upfront costs on the right POS software, you will have access to its services whenever it is needed in the future. Luckily, RepairDesk has 3 different plans for you based on your business size. You can either opt for a pro plan if you have a single physical location or you can buy an advanced plan, according to your business needs. The wow factor is that you’ll have the translation module in every plan you buy. Check out our pricing plans for more details.

This can help you save money in the long run because you don’t necessarily need to hire a human translator.

Gain a Competitive Edge

You can easily stand out in the market if your competitor is not localizing yet. But if they are ahead of you on that score, you will be left farther behind if you do not take a step today. Servicing and selling to a wider customer base in their own language is a powerful business strategy and when you are providing repair services, the language and understanding of the customer are at the highest priority.

Increased Revenue

If your different-cultured-customers like your services and your sold product receive wider acceptance, you can enjoy an increase in revenue from your new customers and domestic customers as well. When you localize, your revenue is expected to grow exponentially.

Boost Customer Satisfaction

When transforming your POS system in the native language of your customers, they can rely on you. You have got a step ahead and can deliver them a great customer experience because they understand your product better.

The U.S. has a multi-cultural society and not everyone speaks English. Providing a platform with information in other languages will attract consumers who can better understand your products and services. Your international consumers will express gratitude for letting them learn about what you offer in the language they speak. This is an effective way to raise your customer base and build customer loyalty.

Language translation is the best way to understand people about your business and services. But if you plan to learn it all by yourself or arrange training for your team to absorb several different languages before providing your services worldwide, you have to delay your business growth for a while. So, going along with the idea of your business growth, RepairDesk is available for a 14-day FREE trial!

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our all-in-one POS software for your Cellphone and computer repair store and see it for yourself!

Sign Up for a 14-day FREE Trial!

iPad Release Notes v3.7: Print Labels with the Super Fast Brother Printer Integration

iPad Release Notes v3.7: Print Labels with the Super Fast Brother Printer Integration

At RepairDesk, we’re constantly improving our iPad POS Register app, with advanced features and integrations along with taking care of all the issues and annoyances that you report to us! Here’s what you can get with the latest release of our iPad app;

New Features:

Brother Label Printer

We have launched our integration with the “Brother Label Printer” that is recognized as the fastest label printer and can print up to 110 labels/min which will improve your business’ efficiency. To know more about how to setup this printer, refer to our knowledge-based article; https://repairdesk.uservoice.com/knowledgebase/articles/1912303-how-to-setup-brother-label-printers-with-repairdes

Improvements:

SKU Uniqueness Trigger

Keeping our web app and iPad app aligned, we have now implemented the ‘SKU uniqueness’ trigger in the iPad app. If the trigger is enabled, it’ll restrict you to add any new inventory item with the same SKU that already exists. However, if the trigger is ‘OFF’, you can add multiple inventory items with the same SKU.

ipad release notes

Bug Fixes:

An issue was reported regarding thermal receipts created from the iPad app that the customers were not able to see the change amount on thermal receipts. This issue has been fixed and you can now view the accurate change due amount on the printed thermal receipts.

That’s all for now, stay tuned for more updates and interesting improvements lined up for you in the coming future! Enjoy using the world’s 1st iPad POS solution for cell phone repair business.

Download RepairDesk’s iPad app now!

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our all-in-one POS software for your cellphone repair store and see it for yourself!

Sign Up for a 14-day FREE Trial!
5 Secrets for Running a Successful Computer Repair Business

5 Secrets for Running a Successful Computer Repair Business

The computer repair industry gained momentum together with the development of computer technology in the late 20th century. Computers have exploded throughout America and the world over the past 30 years – from 2,000 units shipped in 1960 to over 65 million per quarter in 2015. With this rapid growth and a high increase in computer supplies, there has been a corresponding increase in the need for computer repairing services. This states an immense opportunity for you to look into the computer repair market in 2019.

With the changing trends and advancements, either you are running a computer repair shop or planning to start your own repair business, you need a little preparation and some groundwork to present yourself authentically as a professional, competent, and experienced computer repair tech who is open for business in this massive leading market. Do you want to know how to be successful and reach the top step of the ladder? The following 5 tips can help you move towards your goals of running a successful and rewarding computer repair business.

Get an Actual Business Location

One of the most important aspects of running a reliable business is having a physical store location. The easier it is for the people to reach your repair store, the more chances you have to be successful. It can have a great impact on how successful your business will be in the future. Location of your computer repair service center should be in such a manner that it is easily accessible to both residential and office going people to get the maximum customer pull. Having your own storefront provides brand visibility and can draw foot traffic into your computer repair store.

Become Certified

Fortunately, you don’t need a high-fi degree to start your own computer repair business, but there are several certifications you may want to obtain to prove that you have the necessary expertise and potentially gain a competitive advantage. There are thousands of computer repair shops where everybody claims to be a skilled technician, but when you hold a certification, you’ll be the superior one among them. Certifications can give you a sound understanding of several topics ranging from general troubleshooting and repair to operating systems or networking. With your repair experience and skills, certifications will serve as a cherry on your cake to your repair career.

Automate Your Operations

To give your repair business a completely professional look, automation of the entire process is necessary. For this very purpose, there are software available for cell phone repair and computer repair businesses that cover repair tracking, repair tickets management, profits/losses calculations, inventory handling, reporting and many more. RepairDesk is one of the leading POS solutions in the market that can do all the stuff for you without any hassle. From taking repair orders to assigning the right technician, from low stock warnings to making purchase orders, it has everything that you need in your computer repair store.

Keep Learning New Technologies

The tech industries especially the computer repair industry moves much faster than other industries so you have to keep on learning, or you will fall behind. The moment you think you know it all is the moment you stop learning. Plus, learn new ways of repairing or getting hands-on with the latest models will directly be beneficial to you and your business.

Public love those places where all their problems get solved and if you repair a MacBook or a PC that could not be fixed by any of your competitors’ service centers, you will get a lot of brownie points. Such news spreads like wildfire which will definitely increase your market value.

Put an Effort in Marketing

With the aim of establishing yourself in the industry, you must market your business and promotions regularly. Asking family and friends to spread the word about your computer repair business can help you build some initial buzz, but you also need some marketing strategy to help potential customers find you if you are a newbie in the market. Build up your marketing skills along with the technical skills because you may be the best computer technician in the world, but if nobody knows about it you aren’t going to earn any profits.

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our all-in-one POS software for your computer repair store and see it for yourself!

Sign Up for a 14-day FREE Trial!

Cellphone Refurbishment Business: A Surprising Growth in the Used Phones Market

Cellphone Refurbishment Business: A Surprising Growth in the Used Phones Market

A few years ago, many thought it impossible for the refurbished phones market to grow to the size that it has today. As early as 2013, there were rumors about the emerging interest in the used phones. But there was a high percentage of doubt about the refurbished smartphone market then, and people used to consider it a myth back in those years!

In developed countries such as the United Kingdom, USA, France, Germany, and Italy, most of the customer base is tech-savvy and prefers to possess advanced and high-tech equipment. Because of the short upgrade rotation of several cellphones, the people in these countries generally are not willing to spend much on new mobile phones. Due to this, a majority of the population is shifting their interests towards refurbished and used phones with the features they desire and also in pocket-friendly pricing. As a result, the refurbished and used market is attracting a significant set of the population from both developed and developing countries.

Why you should invest in a refurbishment business? If we talk about the electronics repair, cellphone repair or the computer repair industry, these are indeed very large industries and are blooming very fast in almost all parts of the world. As a matter of fact, there is no organization, community or business left that can survive without these leading industries, which is the main purpose of success for the people investing in cellphone repair business or computer repair business.

Statistics have shown that in the United States of America alone, there are about 57,629 licensed and registered electronic and computer repair services related businesses responsible for employing about 141,369 employees and the industry collects a substantial sum of $19bn annually. The upcoming five-year forecast from IDC reports that it would continue to grow at a year-on-year rate of 10% through 2022, which is a modest estimate at best.

If you plan to enter this massive market, you must have a partner to help you at every stage. For this very reason, RepairDesk is here, it is an all-in-one solution for the cellphone and computer repair industry that aims to grow your business with all the first-class services at your repair store. Get a 14-day free trial of an industry leading POS software and see it all by yourself.

When getting into the factors of this surprising growth in the refurbishment business, the IDC highlights the rising prices of new phones, as the most prominent reason for the used phone market’s recent growth. They report;

“Increased smartphone prices at the high end of the spectrum has led to many consumers holding on to their phones longer than expected.”

In other words, this also means that upgrading slightly used phones and selling them at a cheaper rate – i.e., refurbished smartphones – have become the more appealing option to people these days. For instance, if we buy an iPhone XR. It will cost you $750 to buy a brand-new iPhone XR, and if you end up keeping that same phone for four years, the average yearly cost comes out to $187.50, that is a BIG portion of the money to spend on just a phone!

The two most dominant brands than any other smartphone provider in the refurbishment market, are Apple and Samsung. They offered a new vision to the cellphone industry and these two brands combined hold close to three-fourths of the refurbished smartphone market, with Apple leading by a significant margin. In terms of growth and revenue, the supremacy grows further, as the two smartphone giants control more than 80% of the profits in the refurbished smartphone market.

The above stats and discussion show that indeed, the refurbished phone market is growing by leaps and bounds. Buying used gives both companies and their consumers greater financial flexibility and creates awareness. There’s no reason why this trend shouldn’t continue as it presents a more feasible way of life and helps you think about other ways or areas to spend your earning.

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our all-in-one POS software for your cellphone repair store and see it for yourself!

Sign Up for a 14-day FREE Trial!

iPad Release Notes v3.6.5: Keep your Web Account & iPad App Aligned!

iPad Release Notes v3.6.5: Keep your Web Account & iPad App Aligned!

We ensure to keep you informed and updated with every improvement or change that we make in our iPad POS Register app. This week we have rolled out one simple improvement to keep our web app and iPad app synced.

According to our web app functionality, now while marking ‘Pre/Post Repair Conditions’ from the iPad app, the repair condition will first be disabled when tapping on the neutral button. In order to enable the pre-repair condition, you have to double tap on the particular repair condition.

That’s all for now, stay tuned for more updates and interesting improvements lined up for you in the coming future! Enjoy using the world’s 1st iPad POS solution for cell phone repair business.

Download RepairDesk’s iPad app now!

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our all-in-one POS software for your cellphone repair store and see it for yourself!

Sign Up for a 14-day FREE Trial!
Web Release Notes: Another Step Closer to Stability

Web Release Notes: Another Step Closer to Stability

With each new release of our web app, our team strives to continually improve the product and make RepairDesk a bug-free solution for you. We want you to be able to know what we are changing, so here is your inside scoop to all the issues resolved. Let’s have a look!

Bug-Fixes:

  • An issue was reported that some of the customer information was missing in the email received by the admin while creating a trade-in lead from ‘Buyback’ widget. This issue has been resolved successfully.
  • Bug #782 – A server error was thrown when trying to select a canned response under customer messages section of the ‘Tickets’ module. We have fixed this issue and customer messages can now be sent smoothly.
  • A new device when added via POS screen, couldn’t be clicked for the detailed display. This bug has been removed from the system.
  • The ticket duplication issue has been removed from the system.
  • A bug was reported regarding the wrong refund amount of a trade-in item. The ‘Location Sales by Item Type’ report was showing the wrong refund value when trying to refund a trade-in item. This problem has been resolved.
  • The option to select time was not working properly, at the time of new invoice creation. This issue doesn’t exist anymore.
  • We have made some design fixes in the pop-up showing up in the ‘Sales Summary Report’ and ‘Multi-Store Report’.
  • Previously when switching to another store, for example, you have opened ticket# 1092 and the same ticket doesn’t exist on the selected store, the system showed a 404-error page. The ‘Go Back’ button on the error page was not functioning correctly, however now if you click on this button, it will take you to the selected store’s dashboard.
  • A problem was identified that a reference number of the deleted ‘Purchase Order’ was displaying in the ‘Low Stock’ report. This issue has been resolved and now the deleted purchase orders will not display anywhere.
  • When trying to download the billing invoices from the ‘Billing’ section, the system was not allowing to do so. However, now you can successfully download your store’s invoices into PDF.
  • A bug was reported that the system was also showing the currently selected store in the store selection dropdown when transferring any inventory item via a ‘Transfer Order’. This issue has been removed.
  • There was a problem that the ‘Low Stock Inventory Report’ was not fetching any data in Print, CSV, PDF when trying to download these files. This bug has been removed and now the proper report data will be downloaded.

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our all-in-one POS software for your cellphone repair store and see it for yourself!

Sign Up for a 14-day FREE Trial!