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RepairDesk Launches Partner Program for Cellphone & Computer Repair Stores

RepairDesk Launches Partner Program for Cellphone & Computer Repair Stores

RepairDesk is re-inventing the way cellphone, computer, watch & jewelry repair store owners are running their businesses around the world, however, there are repair stores that still use paperwork, spreadsheets or a generic POS application, and they need your assistance in making this transition.

Join us now in bringing the cloud revolution to more people and earn big with RepairDesk Partner Program!

Whether you’re an established business or just starting out, we give you the right tools and resources you need and we’ll develop a partnership that helps you scale your repair business.

Program Benefits:

Our Partner Program aims at creating more growth opportunities for you. Here you can discover the key benefits of the program that’s provided to encourage you to expand your infrastructure and customer base.

  • Earn 20% ongoing commission for the life of your active RepairDesk clients.
  • Track your leads and commission with ease, access marketing resources, and guides.
  • Initiate new supplementary services and charge for your expertise and time consumed.
  • You refer customers, we take care of the rest
Click on the link below to get started!
Become a Reseller!

Enjoy using the world’s 1st iPad POS solution for cell phone repair business.

Download RepairDesk’s iPad app now!

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our all-in-one POS software for your cellphone repair store and see it for yourself!

Psychological Triggers that Win Sales at Your Computer Repair Store!

Psychological Triggers that Win Sales at Your Computer Repair Store!

Starting a computer repair business isn’t that hard, but the survival of your repair business and competing in the massive repair market is pretty hard. You have everything set up, a nice store location, proper inventory, and even trained technical staff. Here comes the most important question; how to get more customers who can’t wait to buy the products and services at your computer repair store?

The key to success in any business is an understanding of customer psychology. As Neil Patel mentioned in one of his guides;

“Online marketers are obsessed with traffic acquisition numbers and conversion rates. It’s easy to forget that your consumers are real people on the other side of the computer screen.”

Customer’s psychology is no different than yours, but it is somehow a bit more focused. It keeps revolving around what they want and how you understand and address their needs. If you’re not pushing the right emotional sales triggers at exactly the right time, the conversion rate will be pretty terrible. Here are some of the most effective psychological triggers that you can start using today to double your sales:

 

Mention “FREE” word

The easiest yet most effective trigger is showing the word ‘free’ anywhere in your computer repair store. It can be either free screen protector with the LCD replacement or it can be the free keychain with your shop name. Also, you can send free coupons with some discount on future purchases to your loyal clients. This is highly likely to make them feel compelled to buy something or avail any service from your repair store.

RepairDesk helps you in showing off your promotions and discounts with its dedicated Customer Facing Display. Set up any flash banner advertising your daily offers and customers will be all yours! Give a try, all for FREE, to the Best computer repair shop POS software designed specifically to address your needs.

Provoke Curiosity Factor & Set Limit

Do you ever regret not buying some hot and trending phone cover from a flat 50% sale? Or anything that was overly expensive for you to buy and you were waiting to get it on a discount? Yes!

Right, people don’t like something slipping through their fingers. Promotions and offers that come with a limited timeframe, create the state of urgency and customer psychology always votes for not losing any opportunity. For example, let’s suppose you offer 30% off some of the trending items for only 2 days. Many people who are on the verge of making the purchase will eagerly seize the opportunity because they are afraid of missing some benefits.

Spreading out the word for your offers becomes much easier to implement if you have the necessary marketing tools under your belt. Try RepairDesk’s campaigner to set automated emails & SMS, and notify your customers about the latest promotions at your computer repair store.

Pitch the Most Relevant Product

As soon as the customers walk into your repair store, they’ll reach out to the section of their interest. And if they are unable to find those items, it is your responsibility to show them the similar products they might be interested in.

Make your products or repair services seem more desirable by reminding your potential customers that other people also liked the offer that you are presenting to them right now. Try RepairDesk to have clear information about your top-selling items. It gives you a detailed report about the products that earned you the highest profits and what let you down. That accurate data will help you in pitching the most relevant to your customers, in the future.

Tell a Story

Make a situation rather than opening up a statistic report to show the success of selling item and why they need it. Customer stories allow us to connect with one another and understand each other better with the realistic experience of people like us.

Moreover, people are more likely to remember scenarios told as compared to numbers. The research found that most of the times, after one-minute pitches, 63% of people remembered the story, whereas only 5% were able to remember a statistic that was given.

Use Social Proof

This is the era of comparison and social influencers. Before spending money, people look up to other users to check the brand reputation. Be sure that your positive social proof connects smartly to your repair shop. Collect reviews and testimonials and display them in your store or online, show how many people have shared your products on social media and what they say about you.

Having a good story and positive comments will definitely win customer trust and this is how customer psychology will work in your favor. So, try these sales psychology techniques at your computer repair store and watch your sales rising up!

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our all-in-one POS software for your cellphone repair store and see it for yourself!

Sign Up for a 14-day FREE Trial!
Custom Fields for Computer Repair Stores

Custom Fields for Computer Repair Stores

We’re so excited to share with you what we’ve been working on for the last several months.

Our goal at RepairDesk is to empower computer repair shops including cell phone and computer repair stores, by providing them tools that help them move forward and today, we’re a step closer to that goal, with the release of custom fields.

With custom fields, now you can create a text field for device type, color, special order notes, priority, or anything else that’s important to your workflow for a more personalized system that also gives your technicians clarity on repair jobs across the board and these fields are specific to each repair category. We hope you LOVE it!

There are three types of custom fields you can create in RepairDesk:

  • Textfield
  • Dropdown
  • Checkbox

If you run a computerwatchjewelry, musical instrument or any type of repair store and interested to learn how you can use a custom field that is reusable across your stores please watch this video on RepairDesk’s Custom Fields.

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our all-in-one POS software for your cellphone repair store and see it for yourself!

Sign Up for a 14-day FREE Trial!
Tyro Payments Integration for RepairDesk Web Version is Available Now!

Tyro Payments Integration for RepairDesk Web Version is Available Now!

We’re excited to announce the TYRO Payments integration now with RepairDesk Web version for our customers in Australia!

What is Tyro Payments?
Tyro Payments Limited is an Australian financial “fintech” institution specializing in merchant credit, debit and EFTPOS acquiring.

Why Tyro Payments?

  • Avoid costly keying errors with Tyro’s integrated EFTPOS solution
  • Share your merchant processing history and TYRO Payments will either match or offer better processing rates.
  • Next day deposits
  • 60-second loan requests
  • 24/7 Australian-based support from Tyro’s experts in integration

Benefits

To celebrate the launch of our newest integration, Tyro Payments is offering 6 months FREE terminal rental to RepairDesk users for a limited time!

I would like to speak to TYRO Payments!

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our all-in-one POS software for your cellphone repair store and see it for yourself!

Sign Up for a 14-day FREE Trial!
iPad Release Notes v4.1: Get Emails & Notifications for Events!

iPad Release Notes v4.1: Get Emails & Notifications for Events!

Improvements:

We have updated emails & notifications on the iPad POS Register app, in order to keep both iPad app and web app aligned. From now onwards, emails and notifications against a specific event will be sent according to module and template settings selected from the web app. If the email/SMS trigger against an event is enabled, the notification will be sent depending on the chosen template, against customers and in-house events. For more details, refer to our knowledge-based article on Which events are triggered to send automatic emails from the iPad POS Register app?

Bug-Fixes:

CFD Banner 

Banner on Customer Facing Display was fluctuating when taking customer signatures after closing a sale from the iPad app. The issue has been resolved and now you can easily take signatures from customer-facing display whenever a sale is closed from iPad POS Register app.

Display Store Logo

When an invoice was created and sent through an email, store logo was not displayed on PDF view of the invoice. This issue has been fixed and now you can see the store logo on PDF view of the invoice as well.

Commission Issue

Whenever an invoice was partially paid from iPad, the full commission amount was granted to the employee making the sale which was reported as a bug. The issue has been fixed and now employees will receive commission only when the invoice is fully paid.

That’s all for now, stay tuned for more updates and interesting improvements lined up for you in the coming future! Enjoy using the world’s 1st iPad POS solution for cell phone repair business.

Download RepairDesk’s iPad app now!

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our all-in-one POS software for your cellphone repair store and see it for yourself!

Sign Up for a 14-day FREE Trial!
How Musical Instruments Repair Software Can Grow Your Business

How Musical Instruments Repair Software Can Grow Your Business

Running a musical instruments repair store is a labor of love and fun but let’s face it, there can also be a lot of hard work in keeping everything together! One big reason is that musical instruments are a bit different than any other inventory items and products. Their serial numbers need to be tracked, they require upgradations & repairs that involve a certain degree of delicacy and, and also sometimes they get rented out.

This is where the need for a musical instruments repair software rises. It’s a great idea to invest in a system that helps your repair technicians streamline repairs, track orders, search for inventory and much more! So, here are some of the reasons why getting a musical instruments repair software can help your business.

 

Better Tasks Sequencing

Just like any other repair store, musical instrument repair technicians also have a task schedule that they should maintain. Every morning, after checking-in into your music store, you would love to see if all of your tasks are lined up and aligned for the day. All the team members work on their tasks one by one, notify others on completing them, and move on to the next one.

An ideal musical instruments repair shop software that schedules team task and helps them update it, cuts down a lot of time. Adding internal notes, customer notes and other relevant details on the same page keeps everyone connected.

Enhanced Communication

Another most important feature of the musical instruments repair software is how better it carries internal and external communication. If you are dealing with a big team, technicians are able to receive much more detailed instructions, complete with any attachments that may help them in their repairs. It’s also easier for them to notify others of the status of the repairs, put down any comments related to it, and update everyone.

These improvements aren’t just limited to your internal workflow either. Customers can also be notified of the progress of their repairs and can be automatically informed to collect their musical instruments once they have been repaired.

Faster Checkout Process

When it comes to billing & payment, nobody likes long queues to wait. And you can achieve a seamless checkout process by having the right musical instruments POS system at hand. You’ll be able to pull up the ticket for the repair easily, collect your due payments, and easily retrieve the repaired item from wherever you stored it by referencing the location mentioned in the ticket.

RepairDesk offers multiple payment channels and a bunch of payment integrations, such as PayPal, TSYS, Square, etc. to choose from. It is all about convenience that you offer your customers at the time of accepting payments.

Precise Repair Tracking

Having a musical instruments repair software at your repair store brings a lot of other benefits along with keeping a log of all the actions performed on a repairing device. It allows you to keep an eye on the whole flow and helps you in never missing any details. And we all know that keeping a record of your repair history is a lot easier on software than it is with physical records. Not only it will help in cutting down on resources and labor, but you’ll also be able to search up your logs much faster and find the precise information that you’re looking for.

Happier Customer Relationships

Musical instruments repair software can also help in building better relationships with your customers. Saving a customer profile with details will allow you to follow up with them on their repairs, and you can even familiarize yourself with their issues based on their previous history in your logs. If you have any promotions and discounts coming up, you can spread out that too through good software.

Your musical instruments repair software plays a great part in striking the right chord with your customers. Sending promotional material, discounts, newsletters, and other content can do wonders for your business and cultivating a healthy clientele.

 

Breathe new life into your musical instruments repair business with RepairDesk, the world’s best repair management software. Track & monitors repair jobs, stay on top of inventory & manage multiple stores on a single platform. RepairDesk provides complete transparency in all sets of operations, gives comprehensive details about your work orders and generates an analysis report that enables the organization to forecast and make better business decisions.

Download RepairDesk’s iPad app now!

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our all-in-one POS software for your cellphone repair store and see it for yourself!

Sign Up for a 14-day FREE Trial!
Web Release Notes: Accept More Payment Types with Tyro Integration!

Web Release Notes: Accept More Payment Types with Tyro Integration!

New Features:

Tyro Integration with Web App

Now connect Tyro with your web app and keep your cellphone repair business moving with next-level integrated EFTPOS. Our latest web integration with Tyro is fully supported for fast, easy transactions, every time. Learn how to set up with our knowledge-based article on How to Setup Tyro with RepairDesk web app?

**This integration is only available for the customers in Australia.

Improvements:

Associated Ticket No. with Invoices

We have made it convenient for you to track the related tickets and invoices when you export invoices in bulk from the system. You’ll now see the linked ticket against invoices (if any).

Imp #885 – Register Sales Report

The ‘Invoice Date’ label in the Register Sales report has been improved to ‘Invoice Payment Date’.

A New Tag for Receipts

Another useful tag named as ‘Ticket Created Date’ has been added in the thermal and service receipt templates. Also, the generic due date tag has been updated to ‘invoice due date’ for a clearer information view.

Location Daily Sales

We have added a new row at the end of ‘Location Daily Sales’ report, that sums up all the numbers including sales, COGS, net profit and tax. By scrolling down to the bottom of the report, you’ll the total of all the important numbers.

Imp #413 – Job Time Added on POS

The average job time added against any repair problem will now be displayed on the POS screen too. This makes easier for you and your client as well to follow up for the device repair accordingly.

Scan Option in the Part Selection

The option to scan inventory items in the product selection and adding parts during the part selection process has now become time-efficient. Simply scan the part in-hand via its barcode and proceed to the next step, rather than typing its name and finding from a pool of repair parts.

Bug-Fixes:

Out of 40+ bugs that were smashed in the last two weeks, a list of some of them is given below;

  • Bug #882 – An issue was reported that whenever an employee logs in to the system, he could see all the tickets including other store’s tickets too. This issue has been fixed.
  • Bug #890 – We have improved our search in the Arabic language that was previously not fetching the accurate results when searched by customer name in Manage Invoice section.
  • Bug #897 – A bug was tracked while adding a customer in a ticket which is associated with customer group. Customer groups were not displayed properly. However, this issue doesn’t exist anymore.
  • A bug has been removed that was not allowing to send SMS to the employee at the time of ticket assignment.
  • We have fixed the bug of overpaid amount whenever the change was due in any transaction.
  • Bug #909 – A bug has been removed to keep the history of a ticket more accurate. On transferring ticket back to the initial store, its second store history was not displayed on the initial store. This bug has been successfully removed. And now you can see the ticket history of that store too on the initial store.
  • A minor bug has been fixed that was preventing the store logo to be displayed on the thermal receipt.

That’s all for now, stay tuned for more updates and interesting improvements lined up for you in the coming future! Enjoy using the world’s 1st iPad POS solution for cell phone repair business.

Download RepairDesk’s iPad app now!

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our all-in-one POS software for your cellphone repair store and see it for yourself!

Sign Up for a 14-day FREE Trial!

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