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Integrate MailChimp with RepairDesk

Integrate MailChimp with RepairDesk

Repair store owners need to keep their customers always informed on their repair jobs. This means sending invoices, reminders and special offers via email to them. Users of RepairDesk can now do that more easily with the MailChimp integration that the repair shop software offers its users.

MailChimp is a popular email marketing platform that allows you to create a mailing list and send out attractive email campaigns to them. With RepairDesk, you can integrate directly with MailChimp, linking the two systems together to automatically sync customer data.

Features of the MailChimp Integration

The integration allows RepairDesk users to do a number of things, as follows:

  • Users will be able to sync their existing customer database with MailChimp’s own database.
  • Any time a new customer is added to RepairDesk, their email address is automatically added to MailChimp.
  • Users can choose which customers will be synced to MailChimp and which ones will be excluded.
  • Emails can be sent to either a single mailing list or to multiple mailing lists.
  • Customers can be synced using the specified tags tied to their records.

Your existing customer records are easily transferred between the two platforms via this integration. This works for any customer that you choose. You can use the default settings that import all customers, or you can make use of special tags to import only those customers that have that specific tag associated with them.

The tags can be anything that you have already put in. For instance, it can be the make and model of the phone that you have repaired for them, or they could be titled as “Regular” or “VIP” customers. These tags are read natively by MailChimp, and will also reflect on its system when you choose to open it.

This integration also gives you granular control on multiple email lists. You can either choose to sync customers to one single mailing list, or multiple mailing lists as you see fit. You’ll also have the option of applying multiple tags here, which offers a fair deal of customizability.

 

The MailChimp integration works great with RepairDesk in syncing and managing your customer database, and your email marketing lists. You’ll be able to easily target specific customers for all your email marketing campaigns once you link your accounts together. For more on how the integration can be set up, you can check out our Knowledge Base article here.

RepairDesk is the perfect solution for your store’s repair needs. Our repair shop software is always coming out with new features and improvements, and we highly recommend you to give us a try! For customers who have already created a trial account with us, you can always click here to restart your trial.

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Introducing the Ticket Counter Display

Introducing the Ticket Counter Display

The RepairDesk team has recently launched a brand-new feature that is sure to add a lot more value to repair store owners. We’re happy to introduce the Ticket Counter Display – an exciting new repair queue management system for your business. Use it to keep customers and technicians informed on the status of existing repair jobs.

This new feature enhances the customer experience of your repair store, making it a lot more convenient for them to learn about their repairs and avoid long queues. Much like our Customer Facing Display, this new queue management system gives customers and technicians information on their repair jobs and the store’s repair queue. You’ll be able to see what repair jobs are currently in line, what their status is, and how many you’ve processed, among other things. This information can be posted either on a large TV display, or on a repair store’s website, and integrates directly with your repair shop software to provide real-time updates.

Features of the Ticket Counter Display

The Ticket Counter Display has a number of uses that can help improve your repair store experience. Some of the things that it does are as follows:

  • Shows your current repair queue on a TV screen or on your website directly.
  • Lets your customers and technicians know the repair jobs that are currently being processed in real-time.
  • Allows you to advertise your company logo, discount offers and even play YouTube videos on a continuous loop.
  • Displays any repair ticket’s status in your repair store waiting area or on your website.
  • Gives you at-a-glance info on your repair ticket times to identify staff productivity.

The Ticket Counter Display works with any Chromecast-enabled TV, allowing you to stream directly on to it. You can even customize it to show the fields and columns you wish to show. This makes it a great choice to keep your customers informed on their ticket status, or to let your technicians know what jobs they have in their pipeline. If you’d like to know more, check out our Knowledge Base article to learn how to set it up.

If you’d like to try out RepairDesk, we’d highly recommend starting your free 14-day trial today. RepairDesk brings in lots of new features and improvements all the time that add really make it easy for you to run your repair store successfully. If you’ve already signed up for a trial account before, no problem; you can always restart your trial right here.

Sign up with RepairDesk and take your repair business to the next level!

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Xero & RepairDesk – Accounting Software for Your Repair Store

Xero & RepairDesk – Accounting Software for Your Repair Store

Accounting and financial management is a necessary part of any business. Companies need to be able to keep active track of their revenue and have eyes on cashflow almost always. Xero is a popular accounting software that does just that, and integrating it with RepairDesk to your repair store can make things a lot easier for your accounting/bookkeeping and financial growth.

Let’s take a look at what this integration holds that makes it so powerful for your repair business.

Link your inventory and invoice records with Xero

Xero has the ability to import all of your invoice records and your inventory from RepairDesk. Any item that you have for sale and every sales invoice that you generate is automatically pushed to Xero thanks to our API link. This means that you’ll get up-to-date information on all your transactions in Xero while all your business takes place in RepairDesk.

You can then use Xero’s powerful tools to get a real-time view of your cashflow, monitor your financial data for accuracy and integrity, easily reconcile with your bank, and see how well your business performs with detailed analytics that gives you at-a-glance information.

Approve invoices right through Xero

When setting up your Xero integration, you can easily import them as “draft” and approve the invoice right through your Xero frontend. This gives you a great deal of control over your financials, since you’ll be notified of all sales made and can deal with everything a lot easier. In this mode, accounts are only updated once their draft invoices have been approved.

Easily sync your customer database

Every customer that you’ve processed in RepairDesk can easily be synced to your Xero database. Simply enable your Xero integration by linking your account to RepairDesk, then navigate to the customer record you’d like to sync, and check the box that says “Sync with Xero”. The contact will then automatically be imported to Xero’s system, and will be updated as changes are made in RepairDesk.

If you want to sync multiple customers at once, you can export a CSV file from RepairDesk of your customer database, change the value of the field marked “Sync with Xero”, and import it into Xero. All accounts that you’ve marked should then be able to sync hassle-free from RepairDesk.

For more help, visit our helpdesk article on the RepairDesk Knowledge Base. We’ve got a handy guide that will walk you through the entire process.

Keep Your Data Secure

Your financial data is completely secure when transferring between RepairDesk and Xero. Repair store owners can make use of Xero’s advanced features of data protection and security to keep their store’s records secure and safe. In addition, all data synced can be easily tracked within RepairDesk, so you know exactly what is being shared and what isn’t, and when it’s happening.

Download RepairDesk’s iPad app now!

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our computer repair shop POS software for your cellphone repair shop and see it for yourself!

Sign Up for a 14-day FREE Trial!
Relish the Benefits of TSYS Integration with RepairDesk

Relish the Benefits of TSYS Integration with RepairDesk

When it comes to setting up your own business, choosing a reliable payment solution like TSYS – the leading global payment solutions provider – should be the very first priority. While you have an efficient POS software at your repair store and a secure payment processor, it also allows you to ring up sales. These two solutions together can boost your business efficiency, streamline your reconciliations, and even lower your costs. Ultimately, these points add up collectively and result in increased store productivity, more satisfied customers, and higher profits.

So, how can you unlock the power of reliable payments and efficient processing right from your repair shop POS software? Two words: integrated payments.

These days, consumers no longer view online and in-store channels as separate entities. They want to shop seamlessly across different devices, anytime, anywhere. To help you keep up with this fast-paced trend, RepairDesk offers seamless integration with TSYS, a recognized name that provides a secure payment gateway for merchants, with quick processing and reconciliation at the forefront. It’s used by countless merchants across the US, and has built quite a reputation for itself as one of the best ways to conduct business for your repair store.

Read on to explore what you gain from this powerful integration;

Faster Checkouts

Simplify payment transactions with ChipIQ™ technology built into the TSYS platform. When using TSYS, you’ll be able to achieve EMV processing times of just 3.66 seconds right through your RepairDesk account. Swipe a debit or credit card through a payment terminal, and RepairDesk sends the required information to TSYS, after which it receives a confirmation code that is matched and then recorded along with all the POS transaction details. Keep in mind, all of this is happening in just 3.66 seconds, so you can imagine how fast it makes your checkout process.

Payment Flexibility with TSYS

TSYS’ Genius platform gives options to its customers to pay how they want and where they want! The integration offers lightning-fast EMV chip card speed with TSYS’ ChipIQ™ technology. It accepts versatility in payment types, including EMV/chip cards, gift cards, Apple Pay, Android Pay, Samsung Pay, and more. That means you won’t have to worry about using different machines for different payment methods. TSYS does it all, and processes them all the same, so you provide a more pleasant checkout experience.

Reduced Human Errors

By taking payments directly from the POS software for your repair shop, you can easily bypass manual data entry, saving time, effort, labor, and avoiding the hassle of double-data entry errors. This is a feature that a lot of repair shop owners adore, since manually punching in numbers can be cumbersome, and wrong entries can create many problems. If you use TSYS as your payment processor, your sales data and transaction history will also automatically sync, which makes keeping track of your records a total breeze!

TSYS and RepairDesk provides a one-box solution and makes your life easier by helping you manage your repair store payment effortlessly and with just a few clicks. RepairDesk has everything – from creating repair tickets to integrated payments and more. Get a FREE trial of our all-in-one repair shop POS software for your repair business and see it all for yourself!

Download RepairDesk’s iPad app now!

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our computer repair shop POS software for your cellphone repair shop and see it for yourself!

Sign Up for a 14-day FREE Trial!
Why Your Repair Store Needs SMS Notifications

Why Your Repair Store Needs SMS Notifications

Running a repair store today – or any kind of order-based business, for that matter – requires that you keep your customers updated and informed at all times. Thanks to modern tech, we’re able to do that much better than before. However, if you want to get in touch with your customers as quickly as possible, there is no way better than SMS notifications.

Everyone uses a cellphone and while they may not always access their emails, they do read text messages. SMS is a primary feature of cellphones, it delivers reliably, and it’s fairly cheap. This makes it a great marketing tool. According to a report, 48% of consumers prefer receiving brand updates through SMS.

Therefore, as a repair store, it becomes integral that you incorporate SMS messaging into your workflow, and having a POS software that lets you do it right through the system helps out a lot. Here’s why we believe SMS messaging is integral to your repair store, and why you should definitely incorporate it.

Notify Customers About Repair Jobs

The most obvious benefit is directly tied to repair jobs. When a customer walks into your store for a fix, they’ll need to know what repair will be taking place and when to expect everything to be fixed. Printing a repair ticket will help them with that, but in order to keep them updated in real-time, sending them SMS alerts will execute the job perfectly.

Statistics show that, on average, an SMS has a delivery time of 3 minutes, and has a 98% open rate. This means that it’s the quickest and most surefire way to keep your customers updated on their repair jobs. Sending an alert in real-time when the job is complete and the item is ready for pick-up improves your turnaround time dramatically. If there are no SMS alerts being sent out, you may face considerable delays in sending information to your customers, and your business may suffer due to it.

Keep SMS Messaging Targeted and Precise

Since an SMS is delivered in real-time to individuals and can only hold 160 characters for one message, your messaging becomes a lot more targeted and concise for your audience. It gets them straight to the point and makes it easier for your customers to acquire key information. This makes communication with them a lot more effective since you’ll always be putting in details that are absolutely vital while cutting down on any confusion and fluff.

Promote Your Business with Special Offers

Bringing SMS alerts into your business’ marketing campaigns helps out tremendously in boosting profits. Since you’re able to target specific customers, you can tag them with special offers that they might find beneficial. The special offers can either be related to your store or can be a collaboration between you and another business. This ties SMS messaging directly with your major marketing campaigns, building healthy business relationships with both your customers and any other stakeholders involved. It also makes you more effective in promoting your business to the right people, and motivating them even further to engage with you for their needs.

With our RepairDesk SMS service, you can easily send messages that tie in with your marketing efforts and notify your customers of any special offers that you provide.

Build Stronger Customer Relationships

Tying right into the previous point, when you target customers with information that they want to hear and personalize it for them, you build a stronger relationship between your business and the people you reach out to. Customers will hold a better reputation of your business with real-time alerts on their repair jobs since you’re focused on keeping them informed at all times. That’s something that quality businesses do, and customers really appreciate it.

By sending them targeted messages with a degree of personalization, your business appears more welcoming and caring to customers, easily building more rapport with them. They’ll also be grateful to you as you notified them of a deal that can save them a few extra bucks.

Two-Way SMS Messaging Makes Communication Better

Most platforms allow you to send updates to your customers, but if you’ve got two-way messaging enabled, that makes the entire system a whole lot better. By giving your customers the option to reply back, you’ll be in direct communication with them, allowing customers to give you updates as well.

Two-way messaging allows you to know when a customer will be coming to collect their repaired items, and address any concerns that they have in real-time. It also lets them know that you’re always within reach, so you can get better attend to their needs. Two-way messaging is a pretty niche feature, so be sure to check with the service you’ve signed on for if it has everything baked right in.

RepairDesk SMS Does It All for You

There are lots of benefits that SMS messaging can do for your repair store, and RepairDesk SMS provides you with all the tools you need to make the most out of it.

With RepairDesk SMS, you’ll be able to leverage the power of SMS messaging right through your POS software. Send real-time notifications to your customers, deliver appointment reminders, dispatch messages in bulk, acquire a private number to send your texts from, communicate through two-way messaging and add opt-out links to your messages.

RepairDesk SMS takes care of all your needs when it comes to communicating with your customers. The service is available in 13 countries, and offers great pricing deals for your repair store. Learn more on how you can power up your business with RepairDesk SMS today here, and sign up now.

Download RepairDesk’s iPad app now!

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our computer repair shop POS software for your cellphone repair shop and see it for yourself!

Sign Up for a 14-day FREE Trial!
iPad Release Notes v4.7.2: Improvements to Ticket Status, Repair Time, And More!

iPad Release Notes v4.7.2: Improvements to Ticket Status, Repair Time, And More!

The RepairDesk iPad POS Register app has now been updated to version 4.7.2. This new update brings improvements to several features that were initially added to our web platform. With this new release, we’ve made our iPad app even more stable and easy to use, so you can process your customers quickly and efficiently during checkout.

Improvements

Option to Enable/Disable All Pre/Post Repair Conditions

We have made an improvement when selecting pre- and post-repair conditions. Previously, if you wanted to enable/disable all conditions, you would have to do it manually one by one. Now you can enable/disable all pre- and post-repair conditions at once by tapping one button.

Default Ticket Status

In one of our previous web releases, we made an improvement where users could set any ticket status as default. This has now been implemented on the iPad app as well. Any status which is marked as default from the web will be marked as default on the iPad as well.ipad release notes

Default Repair Time

On our web app, users have an option to set default repair time, so that when a repair ticket is created, its status is marked according to the default set status. This improvement has now been implemented on the iPad as well, and repair tickets will have the same default status as set on the web.

ipad release notes

Add Inventory Using Barcode Scanner

In order to make it easier to add inventory to the cart using a barcode scanner, we have improved the process. Now you can simply tap on the search field, scan any item through the barcode to add it to the cart automatically.

Select IMEI or Serial Field to Display by Default

As an enhancement to the repair booking process, we have added the option to select either IMEI or Serials Field to display by default while creating a repair ticket from the POS. These settings can be changed from the web, however, they will also work on the iPad app.

ipad release notes

That’s it for this week’s round-up. Enjoy using the world’s 1st iPad POS solution for cell phone repair business.

Download RepairDesk’s iPad app now!

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our computer repair shop POS software for your cellphone repair shop and see it for yourself!

Sign Up for a 14-day FREE Trial!
Benefits of Having Cellphone Parts Provider Integrations in Your POS Software

Benefits of Having Cellphone Parts Provider Integrations in Your POS Software

The advantages of a Cellphone Repair POS System these days have extended beyond customer transactions and recording sales, to encompass a wide range of business reporting, accounting, and order tracking functions. But, for any retail or repair shop establishment, one of the most critical components of a POS system is the inventory management and supplier integrations. This is because running a repair store requires a continuous process of ordering reliable repair parts & accessories, creating purchase orders, and generating GRNs (Goods Receiving Notes). Here are some of the benefits of having reliable cellphone parts provider integrations into your POS system.

Instant Creation of Purchase Orders

Adding cellphone parts provider integrations in your system lets you coordinate all your inventory processes into one secure, centralized location. You’ll be able to take care of low stock warnings, stock levels, purchase orders, and check vendor information, all from your single POS terminal. Check your inventory items that have reached the re-ordering level, add them to your purchase order, send it to the relevant supplier, and you are done!

Your integrated repair shop POS software can also be used across several stores with an effective distribution of control to allow stock levels at each store to be updated.

Real-Time Catalog Updates

An integrated POS software for repair stores makes your physical retail activity a core part of your overall stock management. It translates into a better understanding of the Cost of Goods Sold (COGS) and greater control over your entire supply chain.

While creating a purchase order in RepairDesk, you can view real-time inventory levels & items’ costs to determine whether the products you need are in stock and within your budget. Once an order status is updated on the supplier’s website, the status of the order will automatically be updated on your POS account.

Easy Stock Maintenance

Create orders based on the latest stock information, or using your tracked order history, and email the order to your supplier. You’re free from the hassle of searching around for pieces of paper you’ve lost. No more faxing is required, you’ll save time on paperwork with an easy, online and advanced system in-store.

A stock management module integrated into your POS system gives you laser-precision control over your on-hand stock, so you always know what you have, and can avoid embarrassing shortages or over-ordering.

Now you will never run out of stock and order parts on the go with RepairDesk’s vendor management integrations! We have partnered with the world’s top cellphone parts suppliers to provide stores with turnkey solutions that streamline out of stock item purchases & automate part ordering. So, you can spend more time creating a better customer experience and let your software improve your business decisions.

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