Need help? Give us a call: (312) 313-1737

Smart Hacks for Winning Customer Commitments for Life

RepairDesk Blog > Blog > Business Tips > Smart Hacks for Winning Customer Commitments for Life
Smart Hacks for Winning Customer Commitments for Life

Smart Hacks for Winning Customer Commitments for Life

Well, running a repair store will keep you busy with a lot of everyday chores. However, there will be one thing running in your mind. That is winning “customer commitments and trust.”

Since multiple factors affect your store’s customer journey, these can be product displays, pricing strategies, and a store’s look and feel, but customer service tops all of them.

And here’s the good news. When it comes to impressing customers with brilliant customer service, you can continually improve something because you’re in the driver’s seat. That’s why you should always be cooking up ways to wow people coming in for repairs or for purchase.

The next most important thing is how to actually work on winning customer commitments?

Well, being with repair merchants for the last six years, we know that every business struggles to provide the best customer experience, but where do they fail?

They fail in implementation.

So, here’s a little secret. Your customers love to feel special, and your business can stand out among others if you have the best customer support mechanism designed. Let’s talk about it in detail.

Identify Your Unique Selling Proposition

The repair industry, being a highly competitive market that has hundreds of repair stores in every commercial area, repair store owners need to think about how they are going to differentiate from their competitors. What helps here is, defining your unique selling proposition. To create it, you need to think about the following questions:

  • What value do I deliver to my customers?
  • Why would customers buy from you and not from your competitors?

customer commitments - USPAsk “Commitment Closing Questions.” Customer review evaluation flat vector illustration Free Vector

Add life to general shopping experiences. When any customer comes in to get their repaired device, don’t just end the relationship there and wait for them to come back again. In fact, after their visit, make them remember you by asking the following questions.  

  1. – How’s the repair going so far?
  2. – Have we done everything up to your expectations?
  3. – Could anything have been better for you so far?
  4. – How do you like your device condition now?
  5. – How would you describe this process so far?
  6. – Are you satisfied with the repair?


Make Customer Relationships More Empathetic.

As a business, you might be contacting your customers when there’s an update for their submitted device or when do choose you for a purchase. This level of engagement will never make you their favorite.

Understanding customer behaviors, identifying their preferences, and getting to know them up close, boosts loyaltyStrengthen your relationship with customers and watch how things change for the better.


Address Customer Queries Faster

82% of customers worldwide expect to get an immediate response on sales, support, or marketing questions. In the post-COVID era, the new customer expectation is the quickest real-time response. Your customers have immediate needs, and you should provide them immediate help.

In order to address your customers’ queries in real-time and provide an instant response, you need to make your internal processes smoother. 

Many technical businesses use an ITSM system to improve their core processes. Below is the graphical representation of how much time a specific support channel takes to respond to a customer query.

25 Live Chat Statistics for 2021 (Backed by Unique Research)


You may be thinking about why response time is important? There are two main factors.

  • Faster response time is a key metric to improve customer service
  • Slow response time reduces customer satisfaction

In fastening the response times, you should be careful about not overusing automated processes and compromising on the quality of support. The right balance of automation along with human support is probably the best way to manage your customer conversations.


Final Words

In the digital landscape, customers are smarter than ever. They can easily connect through various channels. The important task for businesses is to ensure that customer engagement should always be adding value, meaningful and efficient. 

We, at RepairDesk, care about you and your repair business. Standing with you in every difficulty, we are offering our repair POS software to help you in your repair business. You can always contact us and use our services in a free 14-Day trial. We are in this together, folks!

Sign Up for a 14-day FREE Trial!

Recent Posts


Different Streams of Revenue in the Cellphone Repair Industry

Owning a cellphone repair shop does not mean that you should stay limited to repairing cellphones only. There are many opportunities for earning in the repair industry to stay ahead


The 10 Commandments of Cell Phone Repair Business: Part 1

Once upon a time, there was a humble community of cellphone repair shop owners. They had families, kids and dreams of having it all. But burning the midnight oil doing


Why Small Cell Phone Repair Shops Are Unable To Grow

Any business that wants to sustain itself knows that growth is essential. But sometimes, it might not be all that easy to branch out. Repair shops often face trouble when


5 Reasons You Should Apply For A Cell Phone Repair Shop Loan Right Now

Most cell phone repair shop owners do not have the funds to invest and grow their business. Since their credit scores are generally poor, they are often rejected by banks


Learn How to Choose the Best Location for Your Next Repair Shop

Any business will tell you that location is very important. This holds true for repair shops as well. Whether you're repairing cell phones or fixing computers or just doing general


The Best Cell Phone Repair Parts Suppliers in the United States (Updated for 2021)

Cell phones are a major part of almost every person's daily life. We rely on them a lot for all sorts of things, be it productivity, entertainment, or communication. And


THIS Is How Your Cellphone Repair Shop Can Score A School District Contract

You’ve often read on cellphone repair shop POS Facebook groups and sub-Reddits that a certain shop owner repairs 50 devices a week because he has a contract with a school.

RepairDesk 6 ways how process automation helps save money blog banner

6 Ways in Which Process Automation Can Help Your Repair Shop Save Money

Today's repair shops have a lot to deal with – fixing devices, ordering stock, scheduling appointments, contacting customers, managing bookkeeping, and so much more. It often gets overwhelming, easily taking

RepairDesk how to build relationships for your repair store blog banner

Building Relationships is Key for Every Repair Store

Relationships are important for every kind of business. They help you to sustain, thrive, and grow if you work on them correctly. That's the nature of business – you're always


The Best Diagnostic Software to Test Cell Phones

Whether you deal in cell phone repairs only or sell refurbished phones too, investing in mobile diagnostic software is a good idea. With repairs, it gives you and your customers

Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"


14 days Free Trial - No credit card required