Need help? Give us a call: (312) 313-1737

Why your repair store needs a PBX system

RepairDesk Blog > Blog > Integrations > Why your repair store needs a PBX system
Why your repair store needs a PBX system

Why your repair store needs a PBX system

Whether you’re a small repair business or an established one, a PBX system will undoubtedly be great for your store. Repair stores get a lot of inquiries over the phone, and a PBX system can help you manage it all. It offers all the features a repair business needs and saves a great deal of time when dealing with customers. Not only that, but it can also be great for revenue. Let’s have a look at how a PBX system can make your repair shop even better.

What exactly is a PBX system?

PBX stands for Private Branch Exchange, which in simple terms means a private telephone network. A PBX system is often used by businesses to route calls to and from their locations. It also serves as a way for internally communicating with your workers. Think of it as an intercom or one of those internal phone networks you see in movies.

A PBX system can connect customers to their desired person in a company very easily. It allows calls to be screened and routed to the correct destination. With advancements in technology, PBX systems can do a lot more, such as transfer data or cross-reference numbers with database records. Moreover, it can handle large volumes of calls and engage customers better. If you’ve ever called a company and were put on hold while being connected to someone else, then you’ve experienced what a PBX does.

Why do you need a PBX?

Having a PBX system in your repair store is a great way to attend to customers. As we’ve mentioned before, it helps route calls and connects people to their desired point of contact. That could mean the receptionist, the technician, the store manager, or even the owner. It acts as a gateway to your repair shop, and you can use it to direct calls wherever you want.

Another feature that the PBX provides is the ability to handle multiple calls at the same time. Let’s say that when someone calls you normally while you’re on the phone, they would either be sent to voicemail or will be told that the caller is busy. With a PBX, you don’t have to worry about that anymore. If a customer calls, the PBX will accept the call and put them in a waiting queue. That way, as soon as the phone is free, they will be connected to your store.

What else can a PBX offer you?

While PBX systems are generally installed in places with high call volume, they do have other benefits. For example, if your store has multiple locations, you can centralize their phone lines on a single system. That means that when a caller calls Store A for a repair going on at Store B, you can easily transfer them to the correct store. This eliminates the need to ask them to hang up and try a different number, something that would normally annoy the customer.

Believe it or not, a PBX can also save you money. With a system in place to manage phone calls, you won’t have to hire new people to answer queries or train existing ones. Your PBX should be able to attend every call, and that means you won’t miss out on revenue either.

Finally, if you know how to use it probably, the system can even act as a caller ID and show you important information. This makes it easier to know who is calling and what for, so you can serve your customers better. Now isn’t that useful!

Summary

Having a PBX system at your repair shop brings a host of benefits to your workflow. You’ll be able to answer calls and route them better and save on costs in the process. Not to mention, it makes managing multiple repair stores a lot easier, and every customer will be satisfied. If you’re receiving a large number of calls, it makes all the more sense to have a PBX system to manage everything.

With all things considered, it’s a great idea to have a PBX system present at your store. Whether you’re a large-scale business or just starting out, you can’t go wrong with a system that takes care of it all.

Speaking of taking care of things, RepairDesk is an all-in-one repair management software that can take care of everything at your store. From tickets to invoices to inventory and store management, you’ll have everything when you choose RepairDesk. We even have a PBX integration that lets you view real-time alerts on every call to your store, allowing you to service your customers better. With it, you can easily identify who is calling, and what ticket they are calling for. This allows for better customer support and benefits your clientele. Check what tickets they have pending, what their customer history is, and more when you choose RepairDesk. Sign up for our free 14-day trial to learn more.

Comments

Recent Posts

iPhone 12

Is iPhone 12 worth the hype? Apple iPhone 12 rumors and the truth!

Do you know which is the most popular iPhone in 2020? The one carried by most people is the iPhone 7, which was released four years ago. According to a

iPad POS Register v5.10.2

iPad Release 5.10.2: Run iPad POS Register on the Latest iOS Version

After a long break, we’re back with our improved iPad release. This time, we’ve worked steadily on the customer feedback and tried to address all the concerns related to our

Get a List of Best FREE Antivirus Software in 2020 with RepairDesk

Get a List of Best FREE Antivirus Software for Your Computer Repair Store

Do you know that more than 70% of Americans dread the thought of having their personal data stolen from their computers, while only 17% worry about being murdered? Yup, this

RepairDesk Ultimate Black Friday Guide Marketing Blog Banner

The Ultimate Black Friday Guide for Repair Shops – Part 1: Marketing

It’s that time of the year again; sales are dropping left and right and Black Friday is fast approaching. This is the time for businesses to make big sales, raking

RepairDesk Release -oct 02

Web Release Notes: RepairDesk Gets Better Everyday!

To help our customers get the most benefit out of the upcoming holiday season, we've invested enough time in making RepairDesk better than ever.  Team RepairDesk has made various improvements to ensure

Start your home-based computer repair business with RepairDesk

How Computer Repair Businesses Can Start from Home

Have you always been an industrious kid who is known for fixing computers? Cool! But have you been helping people start their dead computers for free? Not-so-cool. Computer repair is

Guide to Building Custom Gaming PC RepairDesk Blog banner

A Guide to Building a Custom Gaming PC for Computer Repair Shops

Gaming PCs are becoming all the more common these days. Since gaming has really taken off with a lot more people playing, the demand for a gaming PC has increased.

payment methods

Five Benefits of Modern Payment Methods for a Computer Repair Business

What encourages repair stores to accept credit cards as an on-site payment method? For around 50% of customers, card payment is the preferred means of payment over cash. If your

Savannah iDoctor uses our computer repair shop software

How RepairDesk Helps Savannah iDoctor Stay Organized At All Times

Christopher Smith owns a humble cell phone and computer repair brand Savannah iDoctor, which has been serving the local community in Georgia for almost five years now. Closing the deal

RepairDesk How OSHA Can Help Computer Repair Shop Safety

How would OSHA apply to a computer repair shop’s safety?

If you want to keep your workers safe when repairing computers, you'll need to put some safety protocols in place. Given that you're working with computers, an electrical device, you're


Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"

TRY FOR FREE

14 days Free Trial - No credit card required