Need help? Give us a call: (312) 313-1737

Why do Cellphone Repair Stores need Repair Authorization Form?

RepairDesk Blog > Blog > Business Tips > Why do Cellphone Repair Stores need Repair Authorization Form?
Why do Cellphone Repair Stores need Repair Authorization Form?

Why do Cellphone Repair Stores need Repair Authorization Form?

Whether your cellphone repair store specializes in phone repair, laptop repair, data protection, PC repair spyware/adware management, technical support, or other computer services; staying safe from the legal issues should be your top priority. Having a smooth-running repair shop requires customer satisfaction at its early stage. For this, you need some sort of work authorization form or repair authorization form to prevent headaches, wasted time, and even legal troubles.

“The back camera flash was working fine before the repair!”

“I’ve never had a problem with the home button before.”

“My phone’s touch display was running perfectly before the repair, and now it stalls.”

When you provide repair services, customers will hold you accountable in the future (if anything goes wrong). So, every cellphone or computer repair store owner should have some technique to show proof regarding customer authorization to display later on, primarily if you have worked on bulk orders. We have heard about undertaking forms termed as ‘Work Authorization Forms’ or ‘Repair Authorization Forms.’

These are the true life-savers!

The days of the standard, long-paragraphed authorization forms are over. With personal devices containing more data and customer information than ever, these forms have become more important in avoiding confrontational situations with customers — and even lawsuits. Let’s take a closer look at them to know more;

How Can a Repair Authorization Form benefit your repair business?

This short-form usually grants customer consent to perform a pre and post-repair diagnostic scan on the damaged device before starting the repair process. By signing the form, customers acknowledge the terms and conditions written on it. Here is what’s included in the repair authorization form;

  • It has complete customer details, including their name, contact no., email address, and other relevant information.
  • The form covers device specifications, including the IMEI number, serial number, device problem (as mentioned by the client), and the security password.
  • Pre-repair conditions checklist
  • Diagnostic notes added by the customers
  • Relevant repair ticket and invoice identification number
  • It shows the payment information. As a result, the customer knows what is paid and what is due.
  • Terms and conditions of your repair store
  • Salesman and customer signatures

Fixing up a smartphone, MacBook, iPad, or any electronic device involves customers and technicians agreeing on certain facts and procedures. If there are any disagreements, they may result in legal actions against your technician, or cellphone repair shop if anything goes wrong. Therefore, you must have signed proof of everything submitted, since taking your customer’s most valuable and expensive possession and working on it demands confirmation and approval before repairing.

When signing a work authorization form, customers know what they are paying for and what needs to be repaired. Also, it tells them, how much it will cost in real-time so they can fine-tune their order and commit.

How to get a Repair Authorization form template?

We understand your workload and efforts to run a repair store efficiently, and that’s why RepairDesk is here to help you out in every possible way. We’ve prepared a professional template of the repair authorization form to use as-is or modify and personalize as you require. Just fill out the necessary details below and get started!


RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our repair shop POS software for your cellphone repair shop and see it for yourself!

Sign Up for a 14-day FREE Trial

Recent Posts

Subscription Billing

5 Ways to Boost Sales with Subscription Billing

In today's super-competitive repair market, technological advancements are unleashing new doors of innovation. Keeping with this pace of new releases, people are regularly searching for the latest cellphones, making upgrades

RepairDesk top malware removal software computers 2021 blog

The Top Malware Removal Software for Computers in 2021

Malware is a dangerous threat to any computer system. Whether you're running Windows or macOS or any distribution of Linux, you will need protection from some of the most egregious

Is the Under-Display Camera the Future of Smartphones? RepairDesk Blog

Is the Under-Display Camera the Future of Smartphones?

Innovation in the smartphone industry has been booming for the past couple of years. We went from including fingerprint sensors and facial recognition to having in-display fingerprint readers and folding

Shipping Rate Changes

Shipping Rate Changes in 2021 & How to Prepare for It!

Understanding your business’s cost structure and choosing the right strategy are crucial steps toward achieving your profit goals. Many pricing plans exist, which is why it may be wise to

Trends and Predictions

Trends and Predictions: What lies ahead for Repair Businesses in 2021?

If there’s one thing that we learned in 2020, it is the fact that the world can still be very unpredictable. Who’d have thought that there will be a pandemic


The Best Software And Tools For Computer Repair

If you’re in the computer repair business, you know how the daily grind goes. The task of dealing with a large number of daily tickets on Windows reinstalls, data recovery,

Samsung Galaxy S21 Leaks

Samsung Galaxy S21 Leaks: Here’s What to Expect! 

Samsung has big launch plans to unveil in 2021. Those exciting launches include expanding their foldable lineup and making the devices "more accessible." Making the new phones more accessible is likely

RepairDesk Round Up

RepairDesk Round-Up for the Year 2020

The year 2020 has changed so much about our lives, our businesses, and our goals, including how we used to communicate with each other. We all were on the same boat

best tech roundup 2020 repairdesk blog post

The Best of Tech in 2020 that Rocked our World

Well, it's finally here – we're all ready to say goodbye to the disastrous year that is 2020. While the year was horrendous for almost everything, it was actually a

Right to Repair Law in EU

A Step Forward in the “Right to Repair Law” for EU Consumers

A couple of years ago, it was common practice to get a manual for almost every tech product you bought. Whether it be a cellphone, a laptop, or any other

Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"


14 days Free Trial - No credit card required