Need help? Give us a call: (312) 313-1737

RepairDesk Round-up – August Edition

RepairDesk Blog > Blog > New Features > RepairDesk Round-up – August Edition
RepairDesk Round-up – August Edition

RepairDesk Round-up – August Edition

RepairDesk has brought several great new updates to its software this month, all chronicled in our August 2020 Roundup. Our repair shop management software is now even better for cellphone, computer and other repair stores. With these improvements, repair shop owners get a host of improvements to their business that makes productivity better. Let’s have a look at what’s new for the month of August.

Launch of RepairDesk Mobile App

RepairDesk kicked off the month with the beta launch of its Mobile App. This new app includes many of the base features found in both the RepairDesk web app and the iPad POS Register app, also available on Apple devices. The Mobile App was launched in its beta phase on August 19, 2020 for iPhone, and on August 21, 2020 for Android devices. Some of the noteworthy features are:

  •         Create/update repair tickets
  •         Add notes & upload pre-/post-repair attachments
  •         Collect signatures before or after a repair is completed
  •         Create/update invoices
  •         Add payments for repairs

To use the RepairDesk Mobile App, you need to have a RepairDesk account and must have used the web app prior.

Get RepairDesk Mobile App for iOSGet RepairDesk Mobile App for Android

Epson Printer Direct Integration

Another great addition in our August 2020 Roundup is the new Epson Printer Direct Integration. We’ve added a new module in RepairDesk that lets you automatically print thermal receipts with the recommended Epson printer.

Using this new integration, customers will be able to print a thermal receipt on certain events, such as

  •         when a ticket is created;
  •         when an invoice is created; and
  •         when a shift is closed in the software;

Additionally, you’ll also be able to open the cash register automatically when a thermal receipt is printed. This integration will also allow customers to automatically print thermal receipts wherever there is an option to print them.

Watch EPSON printer integration in action for WindowsWatch EPSON printer integration in action for Mac

Dymo Label Writer Integration

Similar to our Epson integration, we’ve also added a new Dymo Label Printer Direct Integration for RepairDesk. This integration will allow customers to automatically print labels with their Dymo LabelWriter 450 when using RepairDesk wherever there is a provision for it.

Enabling this integration can be done in just a few easy steps, as shown in our GIF below.

Dymo Printing Integration in our repair shop software

New cash-basis reporting

Adding further value to RepairDesk is the introduction of our new cash-basis reporting system. This new accounting model gives customers a more thorough overview of their financials, including an updated Profit & Loss report, where repair store owners can view all the net sales, COGS, loyalty points, and net profit. Learn more about it in our release notes.

Improved Manage Estimates module

Our Estimates module has also seen an overhaul as part of the August 2020 roundup. The Manage Estimates feature will show better details on estimates created, some of which are as follows:

  •         A completely new section is created to show estimates’ records and details.
  •         On the estimate listing page, you can view all the previously created estimates with their relevant status.
  •         Whenever an estimate is created, the customer will be notified via email.
  •         Customers can either view, approve, or ask for change requests after reviewing the estimate from the customer portal.
  •         On approval, it will ask for the customer signatures and the estimate status will be updated.
  •         On change request, a popup will appear where customers can write their required changes.
  •         Once the estimate is approved, the repair store’s employees can create a ticket from those estimates.

You can learn more about how estimates now work by visiting our Knowledge Base article on How to Create Estimates.

New Feature: Billable Hours

Continuing with the new features introduced in August, RepairDesk now has a new Billable Hours feature added into its system. When enabled, this new feature will allow you to charge by an hourly rate, as decided between the customer and your store representative. All hours will then be tracked in RepairDesk, and the final billing will be calculated based on the time spent.

To learn more about this feature, you can check out our Knowledge Base article on Billable Hours.

Stay tuned for more!

The RepairDesk August 2020 Roundup is topped off by a number of improvements and bug-fixes to the system that makes the software a lot more stable and helpful. Repair shop owners who have signed on to RepairDesk can enjoy the benefits brought in this past month, and expect more to come in the weeks ahead. As always, we’re extremely grateful to our users, and thank everyone for their support. It’s you who drive RepairDesk to new heights every day.

If you’re still on the fence about whether you’d like to go for RepairDesk, consider giving our free 14-day trial a shot. With RepairDesk’s all-in-one solution to ticketing, invoicing, inventory management, reporting, and more, you’ll have the best repair management system on the market. Join us today and become part of the RepairDesk family.

Try RepairDesk for FREE

Recent Posts

iPad POS Register v5.10.2

iPad Release 5.10.2: Run iPad POS Register on the Latest iOS Version

After a long break, we’re back with our improved iPad release. This time, we’ve worked steadily on the customer feedback and tried to address all the concerns related to our

Get a List of Best FREE Antivirus Software in 2020 with RepairDesk

Get a List of Best FREE Antivirus Software for Your Computer Repair Store

Do you know that more than 70% of Americans dread the thought of having their personal data stolen from their computers, while only 17% worry about being murdered? Yup, this

RepairDesk Ultimate Black Friday Guide Marketing Blog Banner

The Ultimate Black Friday Guide for Repair Shops – Part 1: Marketing

It’s that time of the year again; sales are dropping left and right and Black Friday is fast approaching. This is the time for businesses to make big sales, raking

RepairDesk Release -oct 02

Web Release Notes: RepairDesk Gets Better Everyday!

To help our customers get the most benefit out of the upcoming holiday season, we've invested enough time in making RepairDesk better than ever.  Team RepairDesk has made various improvements to ensure

Start your home-based computer repair business with RepairDesk

How Computer Repair Businesses Can Start from Home

Have you always been an industrious kid who is known for fixing computers? Cool! But have you been helping people start their dead computers for free? Not-so-cool. Computer repair is

Guide to Building Custom Gaming PC RepairDesk Blog banner

A Guide to Building a Custom Gaming PC for Computer Repair Shops

Gaming PCs are becoming all the more common these days. Since gaming has really taken off with a lot more people playing, the demand for a gaming PC has increased.

payment methods

Five Benefits of Modern Payment Methods for a Computer Repair Business

What encourages repair stores to accept credit cards as an on-site payment method? For around 50% of customers, card payment is the preferred means of payment over cash. If your

Savannah iDoctor uses our computer repair shop software

How RepairDesk Helps Savannah iDoctor Stay Organized At All Times

Christopher Smith owns a humble cell phone and computer repair brand Savannah iDoctor, which has been serving the local community in Georgia for almost five years now. Closing the deal

RepairDesk How OSHA Can Help Computer Repair Shop Safety

How would OSHA apply to a computer repair shop’s safety?

If you want to keep your workers safe when repairing computers, you'll need to put some safety protocols in place. Given that you're working with computers, an electrical device, you're

Special Parts Ordering

Web Release Notes: Special Parts Ordering Can Save Your Sale!

We're almost headed towards the last quarter of 2020, and it's been quite a year! Our team's been working on RepairDesk full force, heavily focusing on filling gaps and preparing


Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"

TRY FOR FREE

14 days Free Trial - No credit card required