Need help? Give us a call: (312) 313-1737

How iMechanic is Operating 10 Times Faster with RepairDesk

RepairDesk Blog > Blog > Case Studies > How iMechanic is Operating 10 Times Faster with RepairDesk
How iMechanic is Operating 10 Times Faster with RepairDesk

How iMechanic is Operating 10 Times Faster with RepairDesk

Nicholas Helton had been running his chain of repair stores, iMechanic, with RepairQ for the last seven years. He has recently moved all 13 stores of his Indiana-based electronic repair company to RepairDesk. With their new repair shop software, the day-to-day operations of all iMechanic stores are now 10 times faster than before. 

iMechanic uses our computer repair shop software

History of iMechanic

Nick started iMechanic as a one-man shop back in 2010, mainly doing side repairs and buying and selling pre-owned devices. Two years later, he opened up his first brick and mortar store, which has now grown to 13 beautiful locations in Indiana and lllinois.

Living up to their motto, “We Repair it All”, iMechanic offers repairs services for all kinds of electronics. From phones to drones, tablets and gadget repairs, locals trust their brand for everything they need. 

What makes iMechanic stand out among all other repair businesses is their openness to franchising. Out of their 13 locations, four are already franchised and they are still offering franchising opportunities to others who have a knack for repairing electronics. How cool is that?

iMechanic uses our computer repair shop software

iMechanic Repair Shop Software Background

As one of the oldest repair guys in the industry, Nick has seen it all. From a time when there was no software at all, let alone a repair shop management one, to the present day where you have a range of designated repair shop automation software, iMechanic has stood their ground choosing the best available solution at all times.

“Back in 2011, the industry was new and there wasn’t any kind of repair software. We used a software called IMONGO, which was not designed for repair shops at all but it was the closest thing to a management software. Our employees who have been around that long still joke about it.”

When Nick heard about the first comprehensive repair shop management software in 2013, he immediately got it for his business.

iMechanic had a pretty good run with their first full-fledged repair software for about seven years. However, as their business grew and the number of stores went in double digits, the software did not grow with them and started causing troubles.

“We naturally went with RepairQ as it was the first software in the repair industry. It did a really good job in filling a marketplace that didn’t have any software at all. But I feel like, over the years, as the industry became more happening and complex, they just couldn’t keep up.” 

Nick started having second thoughts about RepairQ, as soon as iMechanic started to balloon up to more stores, more customers, and a bigger workforce. But he couldn’t fathom the idea of switching his giant company to a better software, until..

“RepairQ was a stable software during the uptime, but what really started to hurt our business was that it became extremely hard to track things at our level. Like it was impossible to see what’s going on in all 13 stores without tons of manual work.” 

iMechanic uses our computer repair shop software

iMechanic’s Big Move of Switching to RepairDesk

So iMechanic was having a rough patch with their previous software and Nick was considering the option to switch. At that point, he had heard of RepairDesk but never really tried it out. One fine day, he did and then never looked back (happy tears!).

“I signed up for a free trial, had a look at the RepairDesk POS, and liked everything about it. The more I played around with its features, the more it clicked with my business needs and I knew this was the one.”

All along, Nick had a hard time deciding between switching or not switching to a better repair software because he was intimidated by change. He was convinced that the switching process was going to be a nightmare. Turns out, it was anything but. 

“One of the reasons why we stayed with RepairQ for so long was because switching looked like a super daunting task. We had firm operations at our stores and switching meant changing everything, from how we close a cash drawer to how we check a customer in. But with RepairDesk, everything was just so streamlined and flawless that we couldn’t be any happier.”

Two months in and everything spells good-kind-of-change 

It has been two months since iMechanic joined our RepairDesk familia. They are loving it and so are we. (moonwalk)

“Everything, from the way you check in a device to how the module is set up, is best helping our business. I love how we have the repairs, accessories, and pre-owned devices all-in-one space but they are also sorted out, so we can easily sell everything as well as track all our sales.” 

With just the streamlined workflow of their new POS software, iMechanic is saving like a day’s worth of manual work and spending it to increase their sales.

“RepairDesk has definitely improved the day-to-day workflow at all our stores. All the operations (repairs, sales, and payments) are done within 4 to 5 clicks rather than 25 to 30. Similarly, I can also see how each store is doing from one screen, whether it’s checking their inventory or looking at their sales, all I have to do is click on the multi-store report and everything is right there. I’d say we have cut down the time of manual checks from 20 to 21 hours a week to only an hour, which is a big plus for sure.”

iMechanic uses our computer repair shop software

One thing Nick has always wanted in his repair shop software was a set of integrations with the hottest repair part suppliers and payment service providers. RepairDesk not only made his wish come true with its kick-ass supplier integrations, but also gave iMechanic a little treat with its inhouse payment integration.

“I love RepairDesk Payments because it’s more than just a plain payment service. There is so much creativity going on with the terminal, we can display our store ads on it or put the latest items on its screen, and the tipping option is our absolute favourite. The terminal setup was also dramatically easier than I thought.”

Learn More About RD Payments

The new repair shop software has also given Nick more control over his multi-store business. The software is serving him as both, his third eye in monitoring employee activities and a helping hand in managing his nine stores and four franchises.

“RepairDesk has helped me a lot in managing my multi-store business. Take the employee roles and permissions for example, simple but extremely handy when it comes to managing an employee force of 40 peers. I can easily control who can see what and what not, something that was missing in RepairQ. We are also setting up the franchise management feature for our four franchises and have high hopes for that.”

RepairDesk is not just a POS software, it’s a partnership!

RepairDesk is so much more than just a repair POS software for managing your repair business. It is a partnership that goes beyond business, something that won Nick over just like our friend Denis from First Response Phone Repair

“You know, I like RepairDesk because it has a lot more to offer than other repair shop software and it had all the integrations that I was looking for like the BuyBack Widget, the Self Check-in, Customer Facing Display, etc. But I love RepairDesk because it gives us a feeling of partnership. We can talk to their CEO and the support guys anytime we need and they are always there for us.”

iMechanic uses our computer repair shop software

Thanks a lot to our new friends, Nicholas Helton and iMechanic, for sharing their experience of switching their big repair business from a good-enough POS software to the best in town. We hope that it helps more repair shops who are still stuck with their dull POS software on the hands of the fear of change.

At RepairDesk, we not only provide the best management solution to repair businesses but we also make them feel valued and special, something that we take immense pride in. If you are also struggling with an out-dated repair software, RepairDesk is home for you. Try us out just like Nick did and, we promise you, you won’t be going nowhere else.

Try RepairDesk for FREE

Recent Posts

RepairDesk how to win chargeback dispute cases every time

How to Successfully Win Chargeback Disputes for Your Repair Shop

One of the most dreaded things a repair shop can face is a chargeback. The prospect of losing your hard-earned money is a real hassle for some. In most cases,


Should You Charge Initial Deposits to Discourage No-Shows?

How often have you been stood up on a repair appointment? And how many times have you repaired the devices and no one comes to pick them up for days?

RepairDesk training challenges blog banner

The Challenges of Training Your Repair Shop Staff & How to Overcome Them

Training is an important part of any repair shop's operations. Without training, you'll be struggling to catch up on repairs for new phones, and therefore, business. You and your technicians


4 Quick Ways to Prevent Stockouts at Your Cell Phone Repair Store

Imagine you have an old customer who needs urgent phone repairs or a particular accessory instantly. He's willing to pay you extra, but he will not wait. You instantly start

customer commitments

Smart Hacks for Winning Customer Commitments for Life

Well, running a repair store will keep you busy with a lot of everyday chores. However, there will be one thing running in your mind. That is winning "customer commitments


RepairDesk Payments vs. Square: Which Repair Shop Payment Processor Works Better?

You are the only salesperson at the checkout terminal with five people in line. Two of them want repairs, one has a refund, and three are purchasing something new. You


10 Proven Ways to Keep Your Repair Shop Employees Happy

In one of our previous articles on tips to improve your repair shop sales figures, we discussed the positive impact of happy employees on your business. But to keep your

RepairDesk 2.0

RepairDesk 2.0: Humanizing the Way Repair Shops Work!

Back in 2016, when we started off with RepairDesk, we didn't know that our designed POS software for repair shops would go this far in the industry. Comparing with the

RepairDesk how to retain more customers blog post

How You Can Retain More Customers at Your Repair Shop

If you run any kind of business, you know that the customers are your lifeblood. Their patronage is what makes your store run, and if you want to get the

RepairDesk Valentine's Day best way to increase sales blog banner

How to Increase Sales on Valentine’s Day at Your Repair Shop

Valentine's Day is a big holiday for people. It signifies a day of love where they give gifts to their significant other. Valentine's Day is also a popular spending holiday

Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"


14 days Free Trial - No credit card required