Need help? Give us a call: (312) 313-1737

Kixup Repairs Running the Show with RepairDesk Since Day One

RepairDesk Blog > Blog > Case Studies > Kixup Repairs Running the Show with RepairDesk Since Day One
Kixup Repairs Running the Show with RepairDesk Since Day One

Kixup Repairs Running the Show with RepairDesk Since Day One

Four years ago, Andrew Frahm took a shot at pursuing his natural passion for repairing devices as a business. Today, he is running a successful repair store in Queensland, Australia. Kixup Repairs provides technology solutions to their local community and specializes in phone, tablet, and computer repairs. Andrew is running the show with the help of his four employees and a cloud-based repair shop software

Kixup Repairs' Partnership with our Computer Repair Shop Software

All of Kixup Repairs’ First Times 

We recently had the chance to have a real talk with our old friend Andrew about all the first times of his business. Here are the ones that he is most proud of.

First Repair Store

Andrew had always been into technology. He studied IT in university and was looking for a decent start to his career with something he was passionate about. When he saw an opportunity in the repair business, he knew what he wanted to do for the rest of his life.

“My friend had a broken screen and he asked me to fix it. I did that and some repairs for a few other friends, and I was like, ‘okay, I see where I can go with this, you know’. So I started doing repair services for a local electronics carrier from home and it worked. Soon after, in July, 2016, I opened up my own repair store.”

Kixup Repairs' Partnership with our Computer Repair Shop Software

First (and Final) POS Software

In his early days of repairing stuff from home, Andrew was managing everything with pen and paper. Our friends Denis from First Response Phone Repair and Peter from Technology Traders can relate to that.

“Back in the old days, I had a paper-based system. I used to have a little form that I’d fill out for every repair. But it wasn’t keeping track of the repair parts that I was using and so many other things.”

But as he was taking the big step of opening his repair store, Andrew knew that from day one, he was going to need a software to automate his store operations. As the planner and doer that he is, Andrew found his first POS software two months beforehand opening Kixup Repairs. 

“I looked around a bit for the best repair POS software and I found RepairDesk and gave it a try. It was pretty smooth, the software implementation was straightforward, and their support team made it easy-breezy.”

That’s how Andrew kicked off the business at Kixup Repairs – with our repair shop software already in place – and things couldn’t have gone any better.

From repair ticketing and invoicing to customer and inventory management, all the basic POS features that RepairDesk has have streamlined the business flow of Kixup Repairs. They can easily track every item in their store inventory and see where each part was used and does it need a reorder. Similarly, they can instantly pull up any customer’s sales history and give them their best services.

“Everything about the software is up to the mark. It covers all the basic features that we need for our store operations on a daily basis. Like creating repair tickets, receipts, managing customer history and inventory, and looking into our sales performance.”

Kixup Repairs' Partnership with our Computer Repair Shop Software

Andrew is also our go-to guy for testing out new features in our repair shop software. He always volunteers to be a part of our new feature releases and contributes with not only his time, but also constructive feedback every time, and we appreciate it.

“We have always got the special attention of RepairDesk’s support team. Anytime we need their help, all we gotta do is drop them a message and they make our problems go away in minutes. So, yeah, we like to do the same for them. Whenever they need our helping hand for trying out new features, we are just one text away.”

Kixup Repairs' Partnership with our Computer Repair Shop Software

First Go with RepairDesk Enterprise

During the planning and engineering stage of the RepairDesk Enterprise Plan, Kixup Repairs was with us every step of the way. Andrew tried all its features firsthand and suggested tweaks and tailors from a customer’s perspective.

Kixup Repairs was our first customer to upgrade to the Enterprise Plan and they’re loving it! Store credits are Andrew’s personal favorite. They have also geared up with their own loyalty program, and will soon be offering their personalized store gift cards and product bundles

“Store Credits have been amazing for us. We use them to pay customers for their trade-in devices, so this way we get to buy their devices plus they make more purchases with us with the credits. Introducing product bundles is on my to-do list, so we’re definitely excited to increase our sales with that one.”

Upgrade to Enterprise Plan

Four years and counting…

Kixup Repairs and RepairDesk have been in each other’s company for four years now, and their partnership has been out of the ordinary. RepairDesk was Kixup Repairs’ first POS software and, interestingly enough, Kixup Repairs was our first RepairDesk Enterprise customer. Talk about good karma, right?

“Our four-year relationship with RepairDesk has been an absolute pleasure. It has made our work so easy and helped us grow and evolve as a business. We have an unmatched connection with their support team, who efficiently handles all our concerns and we could not be happier about it.”

The feelings are mutual, dear friend. We want to thank Andrew and Kixup Repairs for partnering with RepairDesk, and can’t wait for what they have in store for years to come.  

For all the cell phone and computer repair shops out there that are just starting out and are struggling with the daily hassles of a repair business, follow the steps of Kixup Repairs. Say goodbye to the old ways of penning everything down or switching between Microsoft sheets, and give a chance to an all-in-one repair shop software. Be like Andrew and make RepairDesk the new best friend of your business.

Try RepairDesk for FREE

Recent Posts


Opening New Locations VS Franchising Your Cellphone Repair Shop

"Start small first and perfect that. Once you have perfected it, you can copy and paste it into bigger opportunities. It takes time and perseverance to get there. That's what


You Can Now Try RepairDesk 2.0 Before its Official Release

Good news! The beta version of RepairDesk 2.0 is out! With this next-level repair shop software, you can now save even more time, manage your cell phone repair jobs more


Different Streams of Revenue in the Cellphone Repair Industry

Owning a cell phone repair shop does not mean that you should stay limited to repairing cellphones only. There are many opportunities for earning in the repair industry to stay


The 10 Commandments of Cell Phone Repair Business: Part 1

Once upon a time, there was a humble community of cellphone repair shop owners. They had families, kids and dreams of having it all. But burning the midnight oil doing


Why Small Cell Phone Repair Shops Are Unable To Grow

Any business that wants to sustain itself knows that growth is essential. But sometimes, it might not be all that easy to branch out. Repair shops often face trouble when


5 Reasons You Should Apply For A Cell Phone Repair Shop Loan Right Now

Most cell phone repair shop owners do not have the funds to invest and grow their business. Since their credit scores are generally poor, they are often rejected by banks


Learn How to Choose the Best Location for Your Next Repair Shop

Any business will tell you that location is very important. This holds true for repair shops as well. Whether you're repairing cell phones or fixing computers or just doing general


The Best Cell Phone Repair Parts Suppliers in the United States (Updated for 2021)

Cell phones are a major part of almost every person's daily life. We rely on them a lot for all sorts of things, be it productivity, entertainment, or communication. And


THIS Is How Your Cellphone Repair Shop Can Score A School District Contract

You’ve often read on cellphone repair shop POS Facebook groups and sub-Reddits that a certain shop owner repairs 50 devices a week because he has a contract with a school.

RepairDesk 6 ways how process automation helps save money blog banner

6 Ways in Which Process Automation Can Help Your Repair Shop Save Money

Today's repair shops have a lot to deal with – fixing devices, ordering stock, scheduling appointments, contacting customers, managing bookkeeping, and so much more. It often gets overwhelming, easily taking

Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"


14 days Free Trial - No credit card required