Need help? Give us a call: (312) 313-1737

Kixup Repairs Running the Show with RepairDesk Since Day One

RepairDesk Blog > Blog > Case Studies > Kixup Repairs Running the Show with RepairDesk Since Day One
Kixup Repairs Running the Show with RepairDesk Since Day One

Kixup Repairs Running the Show with RepairDesk Since Day One

Four years ago, Andrew Frahm took a shot at pursuing his natural passion for repairing devices as a business. Today, he is running a successful repair store in Queensland, Australia. Kixup Repairs provides technology solutions to their local community and specializes in phone, tablet, and computer repairs. Andrew is running the show with the help of his four employees and a cloud-based repair shop software

Kixup Repairs' Partnership with our Computer Repair Shop Software

All of Kixup Repairs’ First Times 

We recently had the chance to have a real talk with our old friend Andrew about all the first times of his business. Here are the ones that he is most proud of.

First Repair Store

Andrew had always been into technology. He studied IT in university and was looking for a decent start to his career with something he was passionate about. When he saw an opportunity in the repair business, he knew what he wanted to do for the rest of his life.

“My friend had a broken screen and he asked me to fix it. I did that and some repairs for a few other friends, and I was like, ‘okay, I see where I can go with this, you know’. So I started doing repair services for a local electronics carrier from home and it worked. Soon after, in July, 2016, I opened up my own repair store.”

Kixup Repairs' Partnership with our Computer Repair Shop Software

First (and Final) POS Software

In his early days of repairing stuff from home, Andrew was managing everything with pen and paper. Our friends Denis from First Response Phone Repair and Peter from Technology Traders can relate to that.

“Back in the old days, I had a paper-based system. I used to have a little form that I’d fill out for every repair. But it wasn’t keeping track of the repair parts that I was using and so many other things.”

But as he was taking the big step of opening his repair store, Andrew knew that from day one, he was going to need a software to automate his store operations. As the planner and doer that he is, Andrew found his first POS software two months beforehand opening Kixup Repairs. 

“I looked around a bit for the best repair POS software and I found RepairDesk and gave it a try. It was pretty smooth, the software implementation was straightforward, and their support team made it easy-breezy.”

That’s how Andrew kicked off the business at Kixup Repairs – with our repair shop software already in place – and things couldn’t have gone any better.

From repair ticketing and invoicing to customer and inventory management, all the basic POS features that RepairDesk has have streamlined the business flow of Kixup Repairs. They can easily track every item in their store inventory and see where each part was used and does it need a reorder. Similarly, they can instantly pull up any customer’s sales history and give them their best services.

“Everything about the software is up to the mark. It covers all the basic features that we need for our store operations on a daily basis. Like creating repair tickets, receipts, managing customer history and inventory, and looking into our sales performance.”

Kixup Repairs' Partnership with our Computer Repair Shop Software

Andrew is also our go-to guy for testing out new features in our repair shop software. He always volunteers to be a part of our new feature releases and contributes with not only his time, but also constructive feedback every time, and we appreciate it.

“We have always got the special attention of RepairDesk’s support team. Anytime we need their help, all we gotta do is drop them a message and they make our problems go away in minutes. So, yeah, we like to do the same for them. Whenever they need our helping hand for trying out new features, we are just one text away.”

Kixup Repairs' Partnership with our Computer Repair Shop Software

First Go with RepairDesk Enterprise

During the planning and engineering stage of the RepairDesk Enterprise Plan, Kixup Repairs was with us every step of the way. Andrew tried all its features firsthand and suggested tweaks and tailors from a customer’s perspective.

Kixup Repairs was our first customer to upgrade to the Enterprise Plan and they’re loving it! Store credits are Andrew’s personal favorite. They have also geared up with their own loyalty program, and will soon be offering their personalized store gift cards and product bundles

“Store Credits have been amazing for us. We use them to pay customers for their trade-in devices, so this way we get to buy their devices plus they make more purchases with us with the credits. Introducing product bundles is on my to-do list, so we’re definitely excited to increase our sales with that one.”

Upgrade to Enterprise Plan

Four years and counting…

Kixup Repairs and RepairDesk have been in each other’s company for four years now, and their partnership has been out of the ordinary. RepairDesk was Kixup Repairs’ first POS software and, interestingly enough, Kixup Repairs was our first RepairDesk Enterprise customer. Talk about good karma, right?

“Our four-year relationship with RepairDesk has been an absolute pleasure. It has made our work so easy and helped us grow and evolve as a business. We have an unmatched connection with their support team, who efficiently handles all our concerns and we could not be happier about it.”

The feelings are mutual, dear friend. We want to thank Andrew and Kixup Repairs for partnering with RepairDesk, and can’t wait for what they have in store for years to come.  

For all the cell phone and computer repair shops out there that are just starting out and are struggling with the daily hassles of a repair business, follow the steps of Kixup Repairs. Say goodbye to the old ways of penning everything down or switching between Microsoft sheets, and give a chance to an all-in-one repair shop software. Be like Andrew and make RepairDesk the new best friend of your business.

Try RepairDesk for FREE

Recent Posts

waterproofing water damage understanding smartphones RepairDesk blog

Understanding Waterproofing and Water Damage on Smartphones

Water damage is an all-too-common occurrence with phones these days. Smartphones often get exposed to water at some point during their life, and when that happens, it's always a pain.


How Jeff Sandridge’s The Smartphone Medics Hit The $1 Million Mark In 2020 During A Pandemic

After closing 2019 at $700,000, Jeff Sandridge of The Smartphone Medics decided it wasn’t enough. He wanted to do more – repair more devices, sell more units, do more for

gaming pc playstation ps5 xbox series x blog banner RepairDesk

How PC Gaming Continues to Dominate Against the PS5 and Xbox Series X

PC gaming has long reigned as the champion of gamers everywhere. PCs have been the preferred system to own simply because of the raw power they hold over consoles. PCs

Subscription Billing

5 Ways to Boost Sales with Subscription Billing

In today's super-competitive repair market, technological advancements are unleashing new doors of innovation. Keeping with this pace of new releases, people are regularly searching for the latest cellphones, making upgrades

RepairDesk top malware removal software computers 2021 blog

The Top Malware Removal Software for Computers in 2021

Malware is a dangerous threat to any computer system. Whether you're running Windows or macOS or any distribution of Linux, you will need protection from some of the most egregious

Is the Under-Display Camera the Future of Smartphones? RepairDesk Blog

Is the Under-Display Camera the Future of Smartphones?

Innovation in the smartphone industry has been booming for the past couple of years. We went from including fingerprint sensors and facial recognition to having in-display fingerprint readers and folding

Shipping Rate Changes

Shipping Rate Changes in 2021 & How to Prepare for It!

Understanding your business’s cost structure and choosing the right strategy are crucial steps toward achieving your profit goals. Many pricing plans exist, which is why it may be wise to

Trends and Predictions

Trends and Predictions: What lies ahead for Repair Businesses in 2021?

If there’s one thing that we learned in 2020, it is the fact that the world can still be very unpredictable. Who’d have thought that there will be a pandemic


The Best Software And Tools For Computer Repair

If you’re in the computer repair business, you know how the daily grind goes. The task of dealing with a large number of daily tickets on Windows reinstalls, data recovery,

Samsung Galaxy S21 Leaks

Samsung Galaxy S21 Leaks: Here’s What to Expect! 

Samsung has big launch plans to unveil in 2021. Those exciting launches include expanding their foldable lineup and making the devices "more accessible." Making the new phones more accessible is likely

Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"


14 days Free Trial - No credit card required