Need help? Give us a call: (312) 313-1737

Charge Customers per Hour for Your Services with the New Billable Hours Feature

RepairDesk Blog > Blog > Business Tips > Charge Customers per Hour for Your Services with the New Billable Hours Feature
Charge Customers per Hour for Your Services with the New Billable Hours Feature

Charge Customers per Hour for Your Services with the New Billable Hours Feature

Can we all agree on the fact that not every repair is as simple as fixing a broken screen or changing a damaged battery? When it comes to complicated software installations and tricky data backups, you might want to go for charging the customer with our new Billable Hours feature. 

In our latest release, we have added an exciting new feature that will change the way your normal POS screen works, but only when you choose it to change. It’s all about a simple trigger that you can turn on or off under the repair categories of your RepairDesk account.

You can learn about how to set up and use the new Billable Hours feature from our Knowledge Base article. 

We are here to talk about the types of services that you should be using this feature for. So let’s jump right into it.

Onsite Repair Services

First up, you should always charge your customers as per their billable hours for onsite repair services. I’ll tell you why. 

In on-site/field repairs, your technician has to do everything on the spot. First, they will check out customers’ devices to diagnose the problem; ‘cause let’s be real, it’s never what the customer tells you over the phone. There are always surprises!

After that, your repair guy will fix every problem he finds and get the device back up and running. 

If you were with me the whole time I tried to paint the picture of an on-site repair, you must have gotten the idea of why it’s necessary for you to bill the customer per hour. But if you lost me somewhere in the middle, let me spell it out for you: in on-site repairs, your technician gives more than just a simple repair, he also gives the customer his time and individual attention. (dollar eyes)

Remote Services

Remote repair services work pretty much the same as field repairs. The difference is in remote services; a customer calls your store for help and you guide and assist them in repairing their own device at home.

So, technically, remote services are all about your time and assistance and meant to be charged per billable hours.

Bulk Repairs

This one’s for all the MSPs (Managed Service Providers) who repair devices in bulk for their company-based clients like schools, colleges, offices, etc.

While such customers often prefer to avail repair services on a contractual basis, paying you on a monthly or weekly basis, I think the best idea is to combine recurring billing and billable hours features together to deal with their payments.

Trust me, it isn’t as complex as it sounds. All you have to do is set up their payment schedule with our Recurring Payments feature and then use the billable hours module to track your time spent on their repairs and create invoices. Your POS system will automatically send out those invoices to customers’ emails as per their payment schedule. High-five! 

Computer Repairs

Remember how we talked about complicated software installations and tricky data backups? Such software computer repairs should definitely be billed per hour of service. 

So these are some of the services that you can bill as per hourly rates with our new billable hours feature. We hope that you use it well for charging fair prices for your repair services. 

Happy Billing, folks!

Comments

Recent Posts

waterproofing water damage understanding smartphones RepairDesk blog

Understanding Waterproofing and Water Damage on Smartphones

Water damage is an all-too-common occurrence with phones these days. Smartphones often get exposed to water at some point during their life, and when that happens, it's always a pain.

The-Smartphone-Medics-RepairDesk-Jeff-Sandridge-1

How Jeff Sandridge’s The Smartphone Medics Hit The $1 Million Mark In 2020 During A Pandemic

After closing 2019 at $700,000, Jeff Sandridge of The Smartphone Medics decided it wasn’t enough. He wanted to do more – repair more devices, sell more units, do more for

gaming pc playstation ps5 xbox series x blog banner RepairDesk

How PC Gaming Continues to Dominate Against the PS5 and Xbox Series X

PC gaming has long reigned as the champion of gamers everywhere. PCs have been the preferred system to own simply because of the raw power they hold over consoles. PCs

Subscription Billing

5 Ways to Boost Sales with Subscription Billing

In today's super-competitive repair market, technological advancements are unleashing new doors of innovation. Keeping with this pace of new releases, people are regularly searching for the latest cellphones, making upgrades

RepairDesk top malware removal software computers 2021 blog

The Top Malware Removal Software for Computers in 2021

Malware is a dangerous threat to any computer system. Whether you're running Windows or macOS or any distribution of Linux, you will need protection from some of the most egregious

Is the Under-Display Camera the Future of Smartphones? RepairDesk Blog

Is the Under-Display Camera the Future of Smartphones?

Innovation in the smartphone industry has been booming for the past couple of years. We went from including fingerprint sensors and facial recognition to having in-display fingerprint readers and folding

Shipping Rate Changes

Shipping Rate Changes in 2021 & How to Prepare for It!

Understanding your business’s cost structure and choosing the right strategy are crucial steps toward achieving your profit goals. Many pricing plans exist, which is why it may be wise to

Trends and Predictions

Trends and Predictions: What lies ahead for Repair Businesses in 2021?

If there’s one thing that we learned in 2020, it is the fact that the world can still be very unpredictable. Who’d have thought that there will be a pandemic

computer-repair-repairdesk

The Best Software And Tools For Computer Repair

If you’re in the computer repair business, you know how the daily grind goes. The task of dealing with a large number of daily tickets on Windows reinstalls, data recovery,

Samsung Galaxy S21 Leaks

Samsung Galaxy S21 Leaks: Here’s What to Expect! 

Samsung has big launch plans to unveil in 2021. Those exciting launches include expanding their foldable lineup and making the devices "more accessible." Making the new phones more accessible is likely


Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"

TRY FOR FREE

14 days Free Trial - No credit card required