Need help? Give us a call: (312) 313-1737

Charge Customers per Hour for Your Services with the New Billable Hours Feature

RepairDesk Blog > Blog > Business Tips > Charge Customers per Hour for Your Services with the New Billable Hours Feature
Charge Customers per Hour for Your Services with the New Billable Hours Feature

Charge Customers per Hour for Your Services with the New Billable Hours Feature

Can we all agree on the fact that not every repair is as simple as fixing a broken screen or changing a damaged battery? When it comes to complicated software installations and tricky data backups, you might want to go for charging the customer with our new Billable Hours feature. 

In our latest release, we have added an exciting new feature that will change the way your normal POS screen works, but only when you choose it to change. It’s all about a simple trigger that you can turn on or off under the repair categories of your RepairDesk account.

You can learn about how to set up and use the new Billable Hours feature from our Knowledge Base article. 

We are here to talk about the types of services that you should be using this feature for. So let’s jump right into it.

Onsite Repair Services

First up, you should always charge your customers as per their billable hours for onsite repair services. I’ll tell you why. 

In on-site/field repairs, your technician has to do everything on the spot. First, they will check out customers’ devices to diagnose the problem; ‘cause let’s be real, it’s never what the customer tells you over the phone. There are always surprises!

After that, your repair guy will fix every problem he finds and get the device back up and running. 

If you were with me the whole time I tried to paint the picture of an on-site repair, you must have gotten the idea of why it’s necessary for you to bill the customer per hour. But if you lost me somewhere in the middle, let me spell it out for you: in on-site repairs, your technician gives more than just a simple repair, he also gives the customer his time and individual attention. (dollar eyes)

Remote Services

Remote repair services work pretty much the same as field repairs. The difference is in remote services; a customer calls your store for help and you guide and assist them in repairing their own device at home.

So, technically, remote services are all about your time and assistance and meant to be charged per billable hours.

Bulk Repairs

This one’s for all the MSPs (Managed Service Providers) who repair devices in bulk for their company-based clients like schools, colleges, offices, etc.

While such customers often prefer to avail repair services on a contractual basis, paying you on a monthly or weekly basis, I think the best idea is to combine recurring billing and billable hours features together to deal with their payments.

Trust me, it isn’t as complex as it sounds. All you have to do is set up their payment schedule with our Recurring Payments feature and then use the billable hours module to track your time spent on their repairs and create invoices. Your POS system will automatically send out those invoices to customers’ emails as per their payment schedule. High-five! 

Computer Repairs

Remember how we talked about complicated software installations and tricky data backups? Such software computer repairs should definitely be billed per hour of service. 

So these are some of the services that you can bill as per hourly rates with our new billable hours feature. We hope that you use it well for charging fair prices for your repair services. 

Happy Billing, folks!


Recent Posts


Opening New Locations VS Franchising Your Cellphone Repair Shop

"Start small first and perfect that. Once you have perfected it, you can copy and paste it into bigger opportunities. It takes time and perseverance to get there. That's what


You Can Now Try RepairDesk 2.0 Before its Official Release

Good news! The beta version of RepairDesk 2.0 is out! With this next-level repair shop software, you can now save even more time, manage your cell phone repair jobs more


Different Streams of Revenue in the Cellphone Repair Industry

Owning a cell phone repair shop does not mean that you should stay limited to repairing cellphones only. There are many opportunities for earning in the repair industry to stay


The 10 Commandments of Cell Phone Repair Business: Part 1

Once upon a time, there was a humble community of cellphone repair shop owners. They had families, kids and dreams of having it all. But burning the midnight oil doing


Why Small Cell Phone Repair Shops Are Unable To Grow

Any business that wants to sustain itself knows that growth is essential. But sometimes, it might not be all that easy to branch out. Repair shops often face trouble when


5 Reasons You Should Apply For A Cell Phone Repair Shop Loan Right Now

Most cell phone repair shop owners do not have the funds to invest and grow their business. Since their credit scores are generally poor, they are often rejected by banks


Learn How to Choose the Best Location for Your Next Repair Shop

Any business will tell you that location is very important. This holds true for repair shops as well. Whether you're repairing cell phones or fixing computers or just doing general


The Best Cell Phone Repair Parts Suppliers in the United States (Updated for 2021)

Cell phones are a major part of almost every person's daily life. We rely on them a lot for all sorts of things, be it productivity, entertainment, or communication. And


THIS Is How Your Cellphone Repair Shop Can Score A School District Contract

You’ve often read on cellphone repair shop POS Facebook groups and sub-Reddits that a certain shop owner repairs 50 devices a week because he has a contract with a school.

RepairDesk 6 ways how process automation helps save money blog banner

6 Ways in Which Process Automation Can Help Your Repair Shop Save Money

Today's repair shops have a lot to deal with – fixing devices, ordering stock, scheduling appointments, contacting customers, managing bookkeeping, and so much more. It often gets overwhelming, easily taking

Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"


14 days Free Trial - No credit card required