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Major Reasons WHY Cellphone Repair Shops FAIL & HOW to avoid them

RepairDesk Blog > Blog > Business Tips > Major Reasons WHY Cellphone Repair Shops FAIL & HOW to avoid them
Major Reasons WHY Cellphone Repair Shops FAIL & HOW to avoid them

Major Reasons WHY Cellphone Repair Shops FAIL & HOW to avoid them

It takes a lot of blood and sweat to set up and start a cellphone repair shop. And more often, it is said that half of the new businesses fail during the first year. This may make you cautious, but don’t worry! It is more of a scary myth. The data obtained from credible resources showed that approximately 20% of new businesses fail during the first two years of being open, 45% during the first five years, and 65% during the first ten years.

Surprisingly, only 25% of new businesses make it to 15 years or more. These numbers are almost consistent since the 2000s, but the 2020’s novel COVID-19 has made a deviation in this graph, as we see there are still many cellphone repair shops closing down in the United States.

So, why do small repair businesses fail? That’s the million-dollar question. To learn how to stabilize and grow cellphone repair shops, it is necessary to understand what can lead to failure and how each obstacle can be managed or avoided altogether. So here’s what might take your repair business down;

Inventory Mismanagement

No cellphone repair shop can survive with poor inventory management methods – full stop.

Most shop owners quickly go after ordering repair parts, replacement parts, cellphone accessories, and then get confused about how to organize them. We aren’t denying that the most important part of running a successful repair shop is the ‘parts’ itself. These are all investments that certainly need to be made, but you should plan before collecting everything.


The best technique to combat this challenge is having an inventory management system or a cellphone repair POS system in your cellphone repair shop. The system will create purchase orders, identify your best- and worst-selling items, track inventory expenses, create low-stock alerts, and provide automated inventory counts.

If you’re not keeping a record of your top-selling items or when they’re trending in sales, you’re likely to experience inventory surplus or shortages that will affect your profits.

Poor Tasks Allocation and Scheduling

We understand your desperation of doing everything quickly and managing all repair jobs at a time. But oftentimes, it results in mismanagement and poor-quality repairs. If you have a team, your repair technicians might feel overburdened with tasks if they’re not aligned properly or cut into their pre-defined schedule. Those who own failed repair stores typically have busy schedules, but very bad customer responses because they are not doing what they should be doing.


A successful repair store owner/manager knows beforehand what to do and when to do. A repair store POS software can help out in this matter. You can easily add repair tickets with relevant labels and can view your repair calendar every day. Having a repair job list at your screen will let you know the progress of each repair and the technician assigned for it.

RepairDesk gives you complete flexibility over tasks assignment and scheduling. All you have to do is create a repair ticket. The system will ask you for the repair charges, the employee assigned, due date, and will send an automated email to the customer informing about the status of their damaged device. This cellphone repair shop software does a lot more than mentioned. See it yourself by clicking on the button below!

Learn About RepairDesk Features

Manual Repair Jobs Tracking 

Cellphone repair shop owners might have thought of successful repairs, happy customers, good reviews, and plenty of cash. They probably didn’t imagine piles of papers or spreadsheet after spreadsheet. But a big portion of a day in the life of a repair store owner revolves around task tracking.


The real solution is automated tracking. Now, how to automate them? Simple. Invest in a repair tracking software that provides full transparency in repair jobs at every stage. A good cellphone repair point-of-sale can do it for you. It covers email & SMS notifications on the changed status of repair job, notifies the manager if any task has passed its due date, and helps you stay on top of every job.

Lack of Sales Records

Owners often overlook the importance of effective reporting before opening their doors. For any business dealing in repairs or sales, reports play an important role in measuring task progress, business growth, employee performance, and ROI.

When you don’t have sufficient data, you’ll have the wrong numbers that’ll lead to bad planning in the long run.


To avoid pitfalls associated with poor reporting, store owners should have a solid number of their sales, profits, inventory costs, labor expenses, and everything else to make better future decisions.

It’s time to stop living in the 1980s without automation.

The Savior of a Cellphone Repair Shop: RepairDesk POS Software

From inventory management to repair tracking, from employee management to sales records, and from task scheduling to email alerts, RepairDesk does everything for you. Now is the time to look forward to a more efficient business, accurate stock, increased business revenue & a more knowledgeable management team. Try RepairDesk for FREE to get everything under one roof and take your cellphone repair shop to new heights of success.

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