Need help? Give us a call: (312) 313-1737

Coming out of COVID-19: Survival of the Fittest

RepairDesk Blog > Blog > Business Tips > Coming out of COVID-19: Survival of the Fittest
Coming out of COVID-19: Survival of the Fittest

Coming out of COVID-19: Survival of the Fittest

A Survival Guide for Computer Repair Stores

Many businesses in the repair industry are afraid to talk about this, but we know we are all probably nervous and wondering what the future is going to bring. The world is currently going through the COVID-19 pandemic which started earlier this year. While the threat that it poses is very serious, we have gotten used to living with the virus as time has gone by. We want you to know that we’re here to help you harbor this storm in whatever ways you might need.

We know that it is a challenging time for repair store owners around the world, and so we wanted to be frank, offering some straight-up advice from us to you. Coronavirus will end soon (hopefully), so to minimize the potential impact — without the fear-mongering — here’s what you can implement as quickly as possible in your computer repair store.

Establish and Reinforce Health & Safety Protocols

Regardless of your repair niche, you should have health and safety standards implemented in place. Now is the time to make the protocols stricter. Establish or reinforce policies for washing hands and sanitizing surfaces – counters, tabletops, chairs, devices, repairing tools, POS terminals, door handles, and the like. Make face masks a compulsory item on your premises. If you can, check the temperature of every customer entering your workplace. Insist that employees who feel ill stay home and away from other staff members to ensure maximum safety. 

Coronavirus policies

Revisit Budgets & Manage Cash Flows

If cash flow is getting tight, look for ways to free it up. Be it with your revenues or through managing your payables to vendors and suppliers.

With many owners experiencing lean times in businesses these days, be sure to revisit budgets for summer and fall, strategize the income policy, and make the adjustments. And, if your business is doing well now, (thank goodness!) look for ways to invest in keeping the momentum going through the rest of the year. Go through your sales and inventory data and identify your top sellers, high-profit products, and low-margin items. You can use your cellphone repair POS software for this purpose. And if you have RepairDesk, you can easily go through a comprehensive reporting dashboard to make smart decisions in the future.

Remember that business isn’t what it used to be – It’s not physical or digital; it’s physical combines with digital.

Focus on Online Sales in COVID-19

Many brick-and-mortar repair stores that still don’t have an online presence and aren’t doing anything to bridge the gap between offline and digital channels have to be ready for lost sales. That’s a fact! So, make no mistakes, because most consumers spend a lot of time on the Internet. They use Google and social media to search for products, read reviews, and find stores, so if you aren’t online, you’re essentially invisible.

On the other hand, retailers that do have an online presence and are finding ways to deliver experiences across multiple channels should see the web, not as a threat but an ally. Some consumers turn to e-commerce to complete purchases, but studies have shown that more people end up buying offline.

Coronavirus payment options

You should be there for the potential customers no matter where they are or what device they’re using if you want to stay in their minds. Additionally, you should present an excellent shopping experience as your buyers switch from one channel to the next.

Communication is Key

In the same way, RepairDesk helps you out during COVID-19; it may be worth reaching out to your customers to inform them about what you’re doing to keep them safe.

Don’t lose contact with them and keep telling them about the new steps you’re implementing in response to the coronavirus pandemic, and reassure customers that their well-being and protection are your top priorities. Let them know you can shop with you still, either in-store or online.

Get Some Financial Relief in COVID-19

Everyone needs a boost right now. As you cut costs and seek new avenues to support your sales, get some assistance from federal and private funding resources available for retailers. Here are some places to start:

  • Bumble Small Business Grants
  • Facebook 
  • SBA (Small Business Association) Plan for COVID-19
  • CARES Act (Coronavirus Air, Relief and Economic Security Act)

Get more information about the Financial Relief Plans for businesses running in different countries, by reading our article on Financial Relief Plans for Repair Businesses to Fight COVID-19 Pandemic!

COVID-19 is hitting businesses around the world hard, but we’re committed to doing everything we can to help you through this crisis. We know it isn’t easy to imagine the market returning to normal, but the more adaptable you are to changing circumstances, the better your chances of survival. While you’re taking all of these steps to protect your business and your team, do your best to stay connected to the passion that led you to open up in the first place. Try RepairDesk, a computer repair POS software, the number one choice of US repair merchants, to get everything in one place. And if you feel confused or lost at any point, our team is always here to back you up with all your store management hassles.

Try RepairDesk for FREE

Recent Posts


Different Streams of Revenue in the Cellphone Repair Industry

Owning a cellphone repair shop does not mean that you should stay limited to repairing cellphones only. There are many opportunities for earning in the repair industry to stay ahead


The 10 Commandments of Cell Phone Repair Business: Part 1

Once upon a time, there was a humble community of cellphone repair shop owners. They had families, kids and dreams of having it all. But burning the midnight oil doing


Why Small Cell Phone Repair Shops Are Unable To Grow

Any business that wants to sustain itself knows that growth is essential. But sometimes, it might not be all that easy to branch out. Repair shops often face trouble when


5 Reasons You Should Apply For A Cell Phone Repair Shop Loan Right Now

Most cell phone repair shop owners do not have the funds to invest and grow their business. Since their credit scores are generally poor, they are often rejected by banks


Learn How to Choose the Best Location for Your Next Repair Shop

Any business will tell you that location is very important. This holds true for repair shops as well. Whether you're repairing cell phones or fixing computers or just doing general


The Best Cell Phone Repair Parts Suppliers in the United States (Updated for 2021)

Cell phones are a major part of almost every person's daily life. We rely on them a lot for all sorts of things, be it productivity, entertainment, or communication. And


THIS Is How Your Cellphone Repair Shop Can Score A School District Contract

You’ve often read on cellphone repair shop POS Facebook groups and sub-Reddits that a certain shop owner repairs 50 devices a week because he has a contract with a school.

RepairDesk 6 ways how process automation helps save money blog banner

6 Ways in Which Process Automation Can Help Your Repair Shop Save Money

Today's repair shops have a lot to deal with – fixing devices, ordering stock, scheduling appointments, contacting customers, managing bookkeeping, and so much more. It often gets overwhelming, easily taking

RepairDesk how to build relationships for your repair store blog banner

Building Relationships is Key for Every Repair Store

Relationships are important for every kind of business. They help you to sustain, thrive, and grow if you work on them correctly. That's the nature of business – you're always


The Best Diagnostic Software to Test Cell Phones

Whether you deal in cell phone repairs only or sell refurbished phones too, investing in mobile diagnostic software is a good idea. With repairs, it gives you and your customers

Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"


14 days Free Trial - No credit card required