Need help? Give us a call: (312) 313-1737

Coming out of COVID-19: Survival of the Fittest

RepairDesk Blog > Blog > Business Tips > Coming out of COVID-19: Survival of the Fittest
Coming out of COVID-19: Survival of the Fittest

Coming out of COVID-19: Survival of the Fittest

A Survival Guide for Computer Repair Stores

Many businesses in the repair industry are afraid to talk about this, but we know we are all probably nervous and wondering what the future is going to bring. The world is currently going through the COVID-19 pandemic which started earlier this year. While the threat that it poses is very serious, we have gotten used to living with the virus as time has gone by. We want you to know that we’re here to help you harbor this storm in whatever ways you might need.

We know that it is a challenging time for repair store owners around the world, and so we wanted to be frank, offering some straight-up advice from us to you. Coronavirus will end soon (hopefully), so to minimize the potential impact — without the fear-mongering — here’s what you can implement as quickly as possible in your computer repair store.

Establish and Reinforce Health & Safety Protocols

Regardless of your repair niche, you should have health and safety standards implemented in place. Now is the time to make the protocols stricter. Establish or reinforce policies for washing hands and sanitizing surfaces – counters, tabletops, chairs, devices, repairing tools, POS terminals, door handles, and the like. Make face masks a compulsory item on your premises. If you can, check the temperature of every customer entering your workplace. Insist that employees who feel ill stay home and away from other staff members to ensure maximum safety. 

Coronavirus policies

Revisit Budgets & Manage Cash Flows

If cash flow is getting tight, look for ways to free it up. Be it with your revenues or through managing your payables to vendors and suppliers.

With many owners experiencing lean times in businesses these days, be sure to revisit budgets for summer and fall, strategize the income policy, and make the adjustments. And, if your business is doing well now, (thank goodness!) look for ways to invest in keeping the momentum going through the rest of the year. Go through your sales and inventory data and identify your top sellers, high-profit products, and low-margin items. You can use your cellphone repair POS software for this purpose. And if you have RepairDesk, you can easily go through a comprehensive reporting dashboard to make smart decisions in the future.

Remember that business isn’t what it used to be – It’s not physical or digital; it’s physical combines with digital.

Focus on Online Sales in COVID-19

Many brick-and-mortar repair stores that still don’t have an online presence and aren’t doing anything to bridge the gap between offline and digital channels have to be ready for lost sales. That’s a fact! So, make no mistakes, because most consumers spend a lot of time on the Internet. They use Google and social media to search for products, read reviews, and find stores, so if you aren’t online, you’re essentially invisible.

On the other hand, retailers that do have an online presence and are finding ways to deliver experiences across multiple channels should see the web, not as a threat but an ally. Some consumers turn to e-commerce to complete purchases, but studies have shown that more people end up buying offline.

Coronavirus payment options

You should be there for the potential customers no matter where they are or what device they’re using if you want to stay in their minds. Additionally, you should present an excellent shopping experience as your buyers switch from one channel to the next.

Communication is Key

In the same way, RepairDesk helps you out during COVID-19; it may be worth reaching out to your customers to inform them about what you’re doing to keep them safe.

Don’t lose contact with them and keep telling them about the new steps you’re implementing in response to the coronavirus pandemic, and reassure customers that their well-being and protection are your top priorities. Let them know you can shop with you still, either in-store or online.

Get Some Financial Relief in COVID-19

Everyone needs a boost right now. As you cut costs and seek new avenues to support your sales, get some assistance from federal and private funding resources available for retailers. Here are some places to start:

  • Bumble Small Business Grants
  • Facebook 
  • SBA (Small Business Association) Plan for COVID-19
  • CARES Act (Coronavirus Air, Relief and Economic Security Act)

Get more information about the Financial Relief Plans for businesses running in different countries, by reading our article on Financial Relief Plans for Repair Businesses to Fight COVID-19 Pandemic!

COVID-19 is hitting businesses around the world hard, but we’re committed to doing everything we can to help you through this crisis. We know it isn’t easy to imagine the market returning to normal, but the more adaptable you are to changing circumstances, the better your chances of survival. While you’re taking all of these steps to protect your business and your team, do your best to stay connected to the passion that led you to open up in the first place. Try RepairDesk, a computer repair POS software, the number one choice of US repair merchants, to get everything in one place. And if you feel confused or lost at any point, our team is always here to back you up with all your store management hassles.

Try RepairDesk for FREE

Recent Posts

RepairDesk Ultimate Black Friday Guide 2020

The Ultimate Black Friday Guide for Repair Shops – Part 3: Offerings

Welcome back to another installment of our Ultimate Black Friday Guide for Repair Shops. As we count down to the inevitable day of big, big sales, we'll be briefing you

Instant Deposits

Save the Sale with Instant Deposits!

We know that many repair merchants offer repair services that require their customers to leave a deposit or down payment initially before the repair process starts. This pre-payment or advance

Black Friday

RepairDesk Black Friday Sale – Save up to 40%

Black Friday is fast approaching on November 27th, 2020. That means there's a lot to prepare for. It is when people will be rushing to get the best deals in

RepairDesk Ultimate Black Friday Guide for Repair Shops Presentation Blog Banner

The Ultimate Black Friday Guide for Repair Shops – Part 2: Presentation

Black Friday is all about people coming into your shop and getting some sweet deals. Of course, if you want to make the most of it, you'll have to look

iPhone 12

Is iPhone 12 worth the hype? Apple iPhone 12 rumors and the truth!

Do you know which is the most popular iPhone in 2020? The one carried by most people is the iPhone 7, which was released four years ago. According to a

iPad POS Register v5.10.2

iPad Release 5.10.2: Run iPad POS Register on the Latest iOS Version

After a long break, we’re back with our improved iPad release. This time, we’ve worked steadily on the customer feedback and tried to address all the concerns related to our

Get a List of Best FREE Antivirus Software in 2020 with RepairDesk

Get a List of Best FREE Antivirus Software for Your Computer Repair Store

Do you know that more than 70% of Americans dread the thought of having their personal data stolen from their computers, while only 17% worry about being murdered? Yup, this

RepairDesk Ultimate Black Friday Guide Marketing Blog Banner

The Ultimate Black Friday Guide for Repair Shops – Part 1: Marketing

It’s that time of the year again; sales are dropping left and right and Black Friday is fast approaching. This is the time for businesses to make big sales, raking

RepairDesk Release -oct 02

Web Release Notes: RepairDesk Gets Better Everyday!

To help our customers get the most benefit out of the upcoming holiday season, we've invested enough time in making RepairDesk better than ever.  Team RepairDesk has made various improvements to ensure

Start your home-based computer repair business with RepairDesk

How Computer Repair Businesses Can Start from Home

Have you always been an industrious kid who is known for fixing computers? Cool! But have you been helping people start their dead computers for free? Not-so-cool. Computer repair is

Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"


14 days Free Trial - No credit card required