Need help? Give us a call: (312) 313-1737

How to Optimize the Checkout Process at Your Computer Repair Store

RepairDesk Blog > Blog > Business Tips > How to Optimize the Checkout Process at Your Computer Repair Store
How to Optimize the Checkout Process at Your Computer Repair Store

How to Optimize the Checkout Process at Your Computer Repair Store

Let’s face it, no-one likes queues, and in the times of CORONAVIRUS, we all are afraid of it. In the past, the retail checkout process was standard and relatively old-fashioned. Every computer repair store had a till or a cash drawer and would accept cash. But with time, the process has become much more nuanced with the advanced technology to save time, add convenience, and protect financial data. Store owners and managers are forced to constantly come up with ways to improve the in-store checkout experience.

So, while the brick-and-mortar checkout experience has evolved from the standard cash register, customer expectations have also risen. Used to the convenience that every brand provides these days, today’s consumers expect a similarly fast and easy checkout experience from you. If you don’t stay up to the mark, you’ll lag, and that is guaranteed to result in frustrated shoppers, poor customer satisfaction, and a lot of lost sales in the process.

We’ve put together the following ideas that’ll help you speed up the in-store checkout process. Let’s find out how you can provide a frictionless experience that will keep your customers smiling while you ring in more sales!

Accept a Variety of Payment Methods 

Nowadays, people have more choices. They pay with a lot more than just cash or credit/debit card. That’s why offering different payment methods can go a long way in avoiding lineups and speeding up the checkout process. The more payment options you provide, the easier it is for customers to check out efficiently. To speed up your checkout process, you can consider enabling contactless payments, mobile payments, payments via Gifts Cards, loyalty points, or store credits. Contactless payments are a better alternative to chip and pin transactions and are becoming a popular payment option for in-store shoppers. 

Similarly, avoiding cash exchange, cashless payments are also gaining popularity in stores. Customers purchase a one-time gift card and pay for their repair services without any hassle. Get a FREE trial of RepairDesk and start running your Loyalty and Gift Card Programs on the go!

Upgrade to Enterprise Version

Email Receipts to Customers

While digital receipts are an eco-friendly solution, they’re also useful in cutting checkout lines. If you’re offering online invoices, shoppers won’t have to wait for their receipt. And your employees won’t have to waste time refilling the receipt printer, risking losing customers who are already waiting in line during rush hour. In addition to simplifying the checkout process, digital receipts also come with significant business benefits, including:

  • An easier way to build email lists and collect customer data
  • Reduced fake returns 
  • Decreased overhead costs by eliminating printed receipts
  • Driving future interaction when you include links to the store website and social media
  • Allowing repair store owners to add personalized marketing messages on emails, boosting customer satisfaction and loyalty

To help repair store owners go paperless, Team RepairDesk has built a feature to email an invoice with a “Pay Now” button. Yes, you will now be able to email invoices to your customers and get paid online.

Offer a Self-Checkout Process

The trend of filling up your information in-store to get your desired service is becoming popular in all retail niches. People like having control, and this leaves the time it takes to checkout in their hands. All you need is a digital customer self-check-in process in your POS system.

The customer will fill out their personal information on a customer-facing display. The employee will then book a repair order that the customer can verify on the same screen. As soon as the employee clicks the ‘Create Ticket’ button, the system will ask for the customer’s approval and signatures. Once e-signed, the repair ticket will be ready!

Upgrade to a Faster Computer Repair Shop Software

Maybe, the most important choice you can make to speed up your checkout process is to select the right POS system. With so many different options out there, it’s best to choose a POS that offers the best checkout experience. Look out for the following features in your POS software:

  • Easy to Navigate the POS Screen: look for a computer repair POS software that is user-friendly and designed for minimum clicks. Ideally, cashiers shouldn’t have to leave the main screen to complete a transaction. 
  • Fast Barcode Scanning: to ensure a fast checkout, you must choose a POS system that is designed for quick scanning. It’s also important that your POS software can handle multiple barcodes per SKU.
  • Advanced Inventory Search: the POS system for a computer repair shop needs to have smart search functions and the ability to recall your last search quickly. It will give you and your employees the ability to search for products by keyword, description, or keyword tags if labels fall off or barcodes are not scannable.
  • Seamlessly Connect with Third-Party Integrations: the latest addition to the modern point-of-sale systems that all retailers should pay close attention to is third-party integration. Get a system that gives you the flexibility to adapt advanced payment options, connects with other apps, and overall presents an all-in-one solution. 

Try RepairDesk for FREE today and enjoy more than 40 integrations with a single cellphone repair POS software, and grow your business exponentially in the year 2020 and beyond. Let’s plan and join hands to achieve a collective goal of your repair business success! Sign up and get started.

Try RepairDesk for FREE

Recent Posts

Customer Appreciation Day at your computer repair shop

Host a Customer Appreciation Day at Your Computer Repair Shop

Customer Appreciation Day, as the name applies, is a day you dedicate to your customers as a gesture of the love you have for them. You show them how important

Solution to the problems of computer repair shops

How to Answer the Biggest Challenges That Computer Repair Shops Face

Computer repair is a service that is absolutely necessary in our current time. It’s been estimated that approximately 261.24 million PCs were sold in 2019, up by about 1.84 million

Get your First Customer for Computer Repair Store

How to Get the First Customer at Your Computer Repair Store

A Guide for the Newly Launched Computer Repair Stores So, you're all set with a new computer repair store, and you want to get your first customer to close the

Valuefone Fiji Has Our Computer Repair Shop Software

Valuefone is Managing 14 Stores with one Repair Shop Software

Kevin Yuen started a mobile phone company in Fiji with the name Valuefone back in 2000. Today, his mobile sale and service business has grown to 14 stores with a

retrofitting old computers at computer repair store

Retrofitting Computers is Awesome for Your Computer Repair Store

The computer repair industry sees many challenges in modern times. You’re mostly working on repairing office laptops, workstations, gaming machines, or those dreaded MacBooks that are really troublesome. It’s a

Offer 'Buy Now Pay Later' plans with recurring payments feature

Drive More Sales with ‘Buy Now Pay Later’ Plans

‘Buy now pay later’ plans have always been a charm for all retail stores. Such plans are an absolute customer magnet for cell phone and computer repair centres because they

The COVID-19 Survival Guide for Computer Repair Stores

Coming out of COVID-19: Survival of the Fittest

A Survival Guide for Computer Repair Stores Many businesses in the repair industry are afraid to talk about this, but we know we are all probably nervous and wondering what

Instant Prints - Release Notes

Web Release Notes: Get Instant Prints with EPSON Printer Integration

Are you tired of the fuss of system downtime and want to issue an instant print of thermal receipts at your computer repair store? We have the solution. RepairDesk has

How to Optimize the Checkout Process at Your Computer Repair Store

Let’s face it, no-one likes queues, and in the times of CORONAVIRUS, we all are afraid of it. In the past, the retail checkout process was standard and relatively old-fashioned. Every

Customer Service

Customer Service Tips That ACTUALLY WORK for Computer Repair Shops – 2020

Providing customer service at your repair store can often be a make-or-break opportunity for a salesperson. Poor customer service will ruin any previous goodwill and be the end of the

Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"


14 days Free Trial - No credit card required