Need help? Give us a call: (312) 313-1737

Communicate with Your Customers via Two-Way Email

RepairDesk Blog > Blog > Business Tips > Communicate with Your Customers via Two-Way Email
Communicate with Your Customers via Two-Way Email

Communicate with Your Customers via Two-Way Email

Every businessman knows that communication is the key to customer satisfaction. And every cellphone and computer repair shop owner has the idea of how tiresome this communication part can get. 

You need to keep your customers in the loop during the whole repair process. Have you started working on it yet? Have the repair parts arrived? When will their devices be ready? No repair store can handle these questions on a daily basis for all ongoing repairs. That is why your repair shop POS software must have automated email notifications.

But it doesn’t end there. Customers may want to ask you some things or stay in touch with your store even after they get their devices repaired. And one-way communication won’t cut it. You need to maintain two-way email communication with your customers. So you can answer all the queries of your current customers, convert leads into new customers, and stay connected with the existing customer base. How’s that for a win-win-win?

Let’s not waste any more time and show you how you can do all of these things with our new two-way email feature. 

Send them emails and view them in the outbox

This one’s plain simple and just like the old method of sending your customers automated emails. Your cellphone and computer repair shop software will let you send out emails to new and existing customers. So what’s new in this? The outbox. Yes, you can now view all your sent emails in the outbox of your RepairDesk account. 

Want to use these emails for introducing new deals and offers to your existing customers, here are the 5 ways to get your emails opened & read in no time

Two-way email outbox of our computer repair shop software

Check their received responses in the inbox

Well, this is new and pretty exciting. With the two-way email in action, you can now receive customer responses to your emails. The POS system will notify you every time you receive a new email. You can check the incoming email, send a reply, and maintain healthy communication with your customers. 

What else is there in two-way email?

  1. The system maintains a complete thread of each customer email so you can see the full history of each conversation.
  2. Outbox will show you the status of your sent emails (failed, delivered, read).
  3. Inbox will show you which employees have checked the incoming emails with their icons.
  4. You can search for emails by customer name, date, email status, and ID in both the inbox and outbox.
  5. Every email (incoming or outgoing) is linked with the customer’s repair ticket so you can simply click the ticket and see all repair details.

Here’s how you can set up the new two-way email feature in your RepairDesk account.

Last Words

Two-way emails will be a game-changer for your repair store. It’s not just about sending out and receiving emails, it has so much more to it. You can contact your leads and win sales from them, impress your existing customers by letting them know what new devices and product bundles you have in store, and do a better job of giving updates to customers on their ongoing repairs.

If you like this new feature and want to try it out, RepairDesk offers you a 14-day long free trial. So sign-up now and enjoy two-way email and so many more top-notch management features of our cellphone and computer repair shop software. Let’s help manage your store, you win the hearts of your customers, and grow your business, all at the same time with the same piece of software.  

Try RepairDesk for FREE

Recent Posts

gaming pc playstation ps5 xbox series x blog banner RepairDesk

How PC Gaming Continues to Dominate Against the PS5 and Xbox Series X

PC gaming has long reigned as the champion of gamers everywhere. PCs have been the preferred system to own simply because of the raw power they hold over consoles. PCs

Subscription Billing

5 Ways to Boost Sales with Subscription Billing

In today's super-competitive repair market, technological advancements are unleashing new doors of innovation. Keeping with this pace of new releases, people are regularly searching for the latest cellphones, making upgrades

RepairDesk top malware removal software computers 2021 blog

The Top Malware Removal Software for Computers in 2021

Malware is a dangerous threat to any computer system. Whether you're running Windows or macOS or any distribution of Linux, you will need protection from some of the most egregious

Is the Under-Display Camera the Future of Smartphones? RepairDesk Blog

Is the Under-Display Camera the Future of Smartphones?

Innovation in the smartphone industry has been booming for the past couple of years. We went from including fingerprint sensors and facial recognition to having in-display fingerprint readers and folding

Shipping Rate Changes

Shipping Rate Changes in 2021 & How to Prepare for It!

Understanding your business’s cost structure and choosing the right strategy are crucial steps toward achieving your profit goals. Many pricing plans exist, which is why it may be wise to

Trends and Predictions

Trends and Predictions: What lies ahead for Repair Businesses in 2021?

If there’s one thing that we learned in 2020, it is the fact that the world can still be very unpredictable. Who’d have thought that there will be a pandemic

computer-repair-repairdesk

The Best Software And Tools For Computer Repair

If you’re in the computer repair business, you know how the daily grind goes. The task of dealing with a large number of daily tickets on Windows reinstalls, data recovery,

Samsung Galaxy S21 Leaks

Samsung Galaxy S21 Leaks: Here’s What to Expect! 

Samsung has big launch plans to unveil in 2021. Those exciting launches include expanding their foldable lineup and making the devices "more accessible." Making the new phones more accessible is likely

RepairDesk Round Up

RepairDesk Round-Up for the Year 2020

The year 2020 has changed so much about our lives, our businesses, and our goals, including how we used to communicate with each other. We all were on the same boat

best tech roundup 2020 repairdesk blog post

The Best of Tech in 2020 that Rocked our World

Well, it's finally here – we're all ready to say goodbye to the disastrous year that is 2020. While the year was horrendous for almost everything, it was actually a


Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"

TRY FOR FREE

14 days Free Trial - No credit card required