Need help? Give us a call: (312) 313-1737

Why Phone Geeks Use RepairDesk to Manage their Multiple Repair Stores

RepairDesk Blog > Blog > Case Studies > Why Phone Geeks Use RepairDesk to Manage their Multiple Repair Stores
Why Phone Geeks Use RepairDesk to Manage their Multiple Repair Stores

Why Phone Geeks Use RepairDesk to Manage their Multiple Repair Stores

Growing his repair business, Phone Geeks, from one to three store locations within three years and running the places with a total of six employees, Muhammed Yadak is doing something very right. He’s got a great reputation among his customers, his work is spot on, and he’s easily able to manage all his appointments and repairs. How does he do it, you may ask? Well, RepairDesk is his little secret to success.

Starting from scratch

With a teaching career back home in Egypt, Yadak moved to the US to start over. He was trying to settle in and was looking into different things to make a living. In the process, he discovered a business opportunity in the cell phone and computer repair industry. So he grabbed it and jumped in with his first cell phone repair shop in 2014.

Phone Geeks and our computer repair shop software

Yadak wanted to go big with his repair business and not just take a blind shot at it. He was putting in his work to understand the grounds of building a successful repair business. When his research told him that he was going to need software to manage his store operations, he got one without wasting any time.

It was all new for me and I did not want to take any chances. I needed something that could give me complete control over my business. At first, we tried a POS system called CellSmart but that didn’t work out. Then we had some time with RepairQ, which I personally didn’t like but my technicians did so I compromised.

Starting a repair business was one thing, but managing it was in a whole other dimension. Yadak made a bold move by stepping into the world of repair, and he was determined to excel in it.

So our friend did not settle for something that didn’t feel right and continued to look for the best repair shop software for Phone Geeks. Good thing that our reputation preceded us and didn’t take long to reach Yadak.

I came across RepairDesk through a Facebook Group, I watched it for quite some time and saw what people were saying about it. Then I tried it myself and Usman (RepairDesk CEO) showed me everything it can do for me and my business and I was sold on the idea.

RepairDesk has turned a technophobe into a tech-pro

Having no experience with technology, Yadak was doing a pretty good job at managing his repair business, Phone Geeks. But he was still not very comfortable with complex systems. So he wanted a simple and sleek POS solution that could help him deal with his business problems and not become one of them. RepairDesk took his tech worries away! It was difficult for me to handle it all and that’s why I like RepairDesk so much. It lets me manage everything from one place.

Now the Phone Geeks tech-pro is running three repair stores and managing six employees and hundreds of customers every month, all with a single repair shop software. How is that for a change?

Phone Geeks and our computer repair shop software

RepairDesk helps run the show

Yadak also needed more structure in his business than just the basic store repairs. He wanted to go full circle with his repair shop software. Now that the Phone Geeks have RepairDesk, they are able to cover everything from booking online appointments to selling with a web store and buying customer devices.

“Setting up an online appointment booking system, having integrations like Campaigner, MailChimp, QuickBooks, Slack, WooCommerce, Customer Portal, BuyBack Widget with my POS in real-time and managing employees better than my previous POS software are some of my favorite things about RepairDesk.”

The Phone Geeks also use RepairDesk Payments for not only easier customer checkouts, but also for displaying cool store advertisements just like another similar store, First Response Phone Repair. “All payments integrations are great. We were using a terminal given by our bank for a little bit but then they introduced RepairDesk Pay and we couldn’t resist [trying]. It’s awesome!”

Phone Geeks and our computer repair shop software

It’s more than just a POS system

Our friend Yadak loves everything about his new repair shop software because it not only helps him with all his operational headaches, but also tells him where his business stands. It offers so much more than his previous POS software and he’s making the most out of it.

 “We had a dull POS and it was letting us do nothing more than basic repair ticketing functions. It was not at all helping us bring any business. But RepairDesk is not just a POS, it also works like a CRM and that’s what I have been looking for all this time.”

Phone Geeks and our computer repair shop software

With his three years of success with Phone Geeks, Yadak is passionate about growing his business and raising the bar even further. Right now, he is planning to go mobile with cellphone and computer repair services, and RepairDesk is there to help him embody that vision.

 “RepairDesk has helped me in growing my business. I like how you guys are going and if you keep at it, RepairDesk will do great, let’s put it that way!”

A big shout out to our friend Yadak and Phone Geeks for coming a long way and for taking the big step of switching from their old POS to RepairDesk.

If you are also struggling with your repair shop software that is putting you and your business in a box, RepairDesk is here for you. We will help you take back the freedom in your POS software and use it to grow your repair business just like our pal Yadak. RepairDesk also comes with a free data migration service. So, don’t you worry about losing your records at the hands of a shabby repair shop software, and let us help you with all your business troubles.

Sign Up for a 14-day FREE Trial

Recent Posts

RepairDesk Ultimate Black Friday Guide 2020

The Ultimate Black Friday Guide for Repair Shops – Part 3: Offerings

Welcome back to another installment of our Ultimate Black Friday Guide for Repair Shops. As we count down to the inevitable day of big, big sales, we'll be briefing you

Instant Deposits

Save the Sale with Instant Deposits!

We know that many repair merchants offer repair services that require their customers to leave a deposit or down payment initially before the repair process starts. This pre-payment or advance

Black Friday

RepairDesk Black Friday Sale – Save up to 40%

Black Friday is fast approaching on November 27th, 2020. That means there's a lot to prepare for. It is when people will be rushing to get the best deals in

RepairDesk Ultimate Black Friday Guide for Repair Shops Presentation Blog Banner

The Ultimate Black Friday Guide for Repair Shops – Part 2: Presentation

Black Friday is all about people coming into your shop and getting some sweet deals. Of course, if you want to make the most of it, you'll have to look

iPhone 12

Is iPhone 12 worth the hype? Apple iPhone 12 rumors and the truth!

Do you know which is the most popular iPhone in 2020? The one carried by most people is the iPhone 7, which was released four years ago. According to a

iPad POS Register v5.10.2

iPad Release 5.10.2: Run iPad POS Register on the Latest iOS Version

After a long break, we’re back with our improved iPad release. This time, we’ve worked steadily on the customer feedback and tried to address all the concerns related to our

Get a List of Best FREE Antivirus Software in 2020 with RepairDesk

Get a List of Best FREE Antivirus Software for Your Computer Repair Store

Do you know that more than 70% of Americans dread the thought of having their personal data stolen from their computers, while only 17% worry about being murdered? Yup, this

RepairDesk Ultimate Black Friday Guide Marketing Blog Banner

The Ultimate Black Friday Guide for Repair Shops – Part 1: Marketing

It’s that time of the year again; sales are dropping left and right and Black Friday is fast approaching. This is the time for businesses to make big sales, raking

RepairDesk Release -oct 02

Web Release Notes: RepairDesk Gets Better Everyday!

To help our customers get the most benefit out of the upcoming holiday season, we've invested enough time in making RepairDesk better than ever.  Team RepairDesk has made various improvements to ensure

Start your home-based computer repair business with RepairDesk

How Computer Repair Businesses Can Start from Home

Have you always been an industrious kid who is known for fixing computers? Cool! But have you been helping people start their dead computers for free? Not-so-cool. Computer repair is


Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"

TRY FOR FREE

14 days Free Trial - No credit card required