Need help? Give us a call: (312) 313-1737

Manage Customers Like A Pro with Repair Shop Software

RepairDesk Blog > Blog > Business Tips > Manage Customers Like A Pro with Repair Shop Software
Manage Customers Like A Pro with Repair Shop Software

Manage Customers Like A Pro with Repair Shop Software

Every retailer wishes for a magic wand that he can wave and all his customer data is managed. We can’t promise you a wand but our repair shop software has the best solution for you to manage customers and it works just like magic!

RepairDesk has an integrated customer management system for repair shop retailers that they have high regard for. They also give us their feedback for new additions and improvements in our manage customers module. We not only appreciate their responses but also implement those elements in our repair shop software.

So, here are the latest additions in RepairDesk that will give you more control in customer management.

Custom Fields

Every repair shop retailer has a different requirement of data entry fields. Some of them like to have a complete information record on each customer with all kinds of data fields. Others wrap it up with only basic detail fields like name, phone, and email. So, to keep it all good, we have added the option of “manage custom fields”.

You can now add new data fields for customer information in your POS system. Enable, disable, or make the field mandatory as per your preferences.

Customer Taxes

Many a time repair retailers deal with corporate customers and charge no tax on their repairs. Similarly, they do business with other repeat customers under a designated tax. All in all, they need the option of assigning a tax type against a specific customer so their sales and taxations are automatically aligned.

And now you have it. Select specific tax types for your individual customers or customer groups and never worry about the taxations again!

Trade-in History

Trade-ins are a great way of expanding the horizons of your repair business. If you are a repair retailer in the EU or the UK, you must go for the VAT Margin Scheme for trades of used devices. Anyhow, if you buy and sell pre-owned customer devices, chances are that this new trade-in history tab in each customer’s information will serve you the best.

Merge Customers

If you have to deal with multiple copies of the same customer’s information in your POS system, you are going to love this one. Manage customers’ data most efficiently with the option of merging those copies into one.

For this action, simply select a copy customer and the system will hunt down all the customer profiles that have the same first name, last name, phone number, or email information. See which one is the copy of, select that one as the target profile, and merge the two into one. Your repair shop software will link all tickets, invoices, and other records of the two copy accounts with the final one.

Manage Customers with RepairDesk

These are all our hottest improvements in manage customers module of RepairDesk. We hope that you find them helpful in the daily hassle of your repair shop. Check out our other latest features and additions in this week’s release. And let us know if you have any suggestions for us to develop in our repair shop software to help you stay on the top of your business.

Recent Posts

Inventory Transfer

Multi Store Inventory Transfer is Now Easier Than Ever!

Almost every retailer is suffering from the supply-chain bungling due to the uncertain situation created by the COVID-19. Being a multi-store repair shop owner, you may also have faced issues

iStation Repair Shop Journey From Custom CMS To RepairDesk

Seasoned in the IT environment for more than three decades, Bryan Holmes started iStation, an Independent Apple Repair Centre, in 2014, offering Apple product support to both retail and business

how to protect your repair business from riots and looters

How To Keep Your Repair Store Safe During The Ongoing Riots & Looting

Riots have broken out all over the United States and brought businesses to a screeching halt. The death of George Floyd has sparked a nationwide outrage that has brought people

Inter-company Invoicing

Web Release Notes: Introducing Inter-Company Invoicing in RepairDesk

Enterprise Version Franchise Management Do you want to charge a certain percentage on the total sales, net profit, or on the received payments of your business franchises? You can do

Best deals with the best repair POS system

Sell More by Featuring Your Best Deals Everywhere

You're running a repair shop and you've got the best deals for your customers. Sweet. But wait, do your customers know about it? Think about what would a customer do

Best-selling Used Phones in 2020

Best Used Phones to Buy and Sell in 2020

People love to buy smartphones that deliver great features. But not everybody can afford them. That is why taking a step back and buying used phones has become a popular

Coronavirus Update_Repair Shops Are Back In Town

Coronavirus Update: Repair Shops Are Back In Town

The fresh coronavirus update is that most businesses are reopening after 2 months of lock-down. That includes the local repair service providers like you. First of all, let's give a huge

Email lead ID to customers

Save Your Customers’ Time with Lead ID

As technology is taking over the world, customers are getting highly time-sensitive. The things, that used to take hours, are now expected to happen within minutes. And if you don't

RepairDesk Payments

RepairDesk Payments: Breaking Through the Integrations Limits!

*RepairDesk Payments integration is currently available for US merchants only. Getting customer payments are the lifeblood of any business, either you run a computer repair business or any other repair

RepairDesk Webinar - How to Survive and Thrive During COVID-19

RepairDesk Webinar: How to Strive & Thrive During COVID-19

Three months ago, everything was just fine. We wish it had continued longer but it didn’t. Everything changed when the COVID-19 outbreak forced people into self-isolation. Many small businesses suffered.


Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"

TRY FOR FREE

14 days Free Trial - No credit card required