Need help? Give us a call: (312) 313-1737

Release Notes Web: Avoid Duplication and Merge Same Customer Records!

RepairDesk Blog > Blog > customer service > Release Notes Web: Avoid Duplication and Merge Same Customer Records!
Release Notes Web: Avoid Duplication and Merge Same Customer Records!

Release Notes Web: Avoid Duplication and Merge Same Customer Records!

No pandemic can break our team’s motivation, and here we are once again with the latest release of RepairDesk’s web app. With two major improvements to our system, we are heavily focused on making the in-app experience better and more friendly for you.

Improvements in Customer Management:

Introduction of Manage Custom Fields

To entertain every repair shop retailer who has a different requirement of data entry, we have added the new “Manage Custom Fields” option. You can now add new data fields for customer information in your POS system. Enable, disable, or make the field mandatory as per your preferences.

custom fields -RepairDesk

Apply Custom Taxes

To help you deal with taxing corporate customers and repeat customers, RepairDesk has added a “Custom Tax” feature. Assign a tax type against a specific customer or customer groups and never worry about the taxations again! RepairDesk will take care of the appropriate tax calculation for you, making things a whole lot easier.

Merge Similar Customers

If you have added a single customer multiple times, whether by mistake or any other reason, this improvement is going to give you relief from the pain of duplicate records. Merge customer data efficiently with the option of combining those copies into one.

Simply select a copy customer and the system will search all the customer profiles that have the same first name, last name, phone number, or email information. Choose the best match and merge the two into one. Your repair shop software will link all tickets, invoices, and other records of the two copy accounts with the final one.

merge customers -RepairDesk

View Trade-in History

Offer trade-ins along with the cellphone and computer repairs to expand your repair business. If you are a repair retailer in the EU or the UK, you’ll most likely need to implement the VAT Margin Scheme when dealing with pre-owned devices. With the latest improvements, you can now view a trade-in history tab against each customer’s record.

That’s all for this release! Stay tuned and join RepairDesk to manage your online store sales and build a safe business from home. We hope you stay safe and healthy.

Sign Up for a 14-day FREE Trial

Recent Posts

How Field Technicians Can Benefit from a Field Service Mobile App

How Field Technicians Can Benefit from a Field Service Mobile App

Field service is a form of repair that’s been around for quite some time now, and field technicians require updates in technology to make their work more efficient. Visiting someone’s

Computer Repair Business

5 Actionable Ideas to Promote Your Computer Repair Business

You know what you're doing when it comes to repairing a damaged device. Be it upgrading the hardware of an old computer or software installation in the brand-new systems. Even

8 mistakes every computer repair technician needs to avoid

8 Mistakes Every Computer Repair Technician Needs to Avoid

Computer repair is a challenging field, and you need to be very aware of what you’re doing as a computer repair technician. People will eventually face problems with their computers,

FreePBX Integration

FreePBX & RepairDesk: Making Incoming Calls Informed!

What does your team normally ask when customers call at your store? “How can I help you?” “Do you have anything to repair or upgrade?” “Can I help you with

Grow your phone repair business with our repair shop software

Guide to Start and Grow Your Phone Repair Business in 2020

Are you planning to start a cell phone and computer repair business? Welcome to the million-dollar phone repair industry, you’re gonna love it!  Putting your mind straight that you are

Customer Interaction

Top Psychology Tips to Make Every Customer Interaction Fantastic

'Sell the Problem you solve, not the product'. You'll find this phrase said by sales strategists all over the world as they explain the importance of psychology in any repair

Web Release Notes: Respond to Customer Queries Instantly

At RepairDesk, we always prioritize working on the user-suggested improvements. In our latest release, we’ve added a new integration along with highly-requested changes in our web app. Get the details

How Computer Repair Doctor (Cleveland) Got More Control over their Business with RepairDesk

Computer Repair Doctor (Cleveland) has been in business since 2017. The owner, Alex Marini Garvin, stayed onboard with Computer Repair Doctor’s in-house software to manage his franchise store until the

Why your repair store needs a PBX system RepairDesk Blog

Why your repair store needs a PBX system

Whether you’re a small repair business or an established one, a PBX system will undoubtedly be great for your store. Repair stores get a lot of inquiries over the phone,

KPI Dashboard feature in your repair shop software

KPI Dashboard – One Screen Reports All Your Sales

Every repair business owner wants to stay informed about how their business is doing, right? That's how we know how much y'all love RepairDesk reporting. It keeps track of everything;


Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"

TRY FOR FREE

14 days Free Trial - No credit card required