Need help? Give us a call: (312) 313-1737

Offer “No Contact” Repairs During COVID-19

RepairDesk Blog > Blog > COVID-19 > Offer “No Contact” Repairs During COVID-19
Offer “No Contact” Repairs During COVID-19

Offer “No Contact” Repairs During COVID-19

As the COVID-19 stays on the loose, people are panicked to touch anything and everything. The fear of getting infected with the coronavirus, from even the minimal physical contact, has deprived them of free access to all the products and services they need to survive. And your repair shop customers must be suffering from the same Haphephobia.

Our friends at The Smart Phone Medics have figured out a way to offer absolutely “no contact” repair services to their local customers. The owner of this cellphone repair shop in Madison, Alabama, Jeff Sandridge has recently shared his story of implementing the smartest and cheapest way of staying in business during COVID-19. Here goes.

Repair Booking

So, the mission “no contact” repair starts with a customer’s online repair order. RepairDesk’s Appointment Calendar Widget for customers to book appointments for their device repairs from their homes.

Once a customer books his repair appointment, a repair lead notification appears in your RepairDesk account. Confirm the customer appointment by accepting the lead. See, no physical contact so far!

Device Drop-off

Here’s the trickiest part of the “no contact” repair service – the device exchange. So, our friend Jeff came up with the idea of installing a drop-off box outside the repair shop, where a customer can come deposit his device. So, he went online and purchased a mailbox from Amazon for under $100. And installed the box outside the store. Pretty simple, right?

But here’s Jeff’s big trick, he fills the mailbox with bubble wrap to keep the device from hitting the interior and getting damaged. He gives bubble mailers (covers) to the customers for their device as well.

COVID-19 precautions for safe drop off services

Clean & Safe Repair

Taking the device out of the drop-off box is no biggie. But the next step of cleaning the device before repair needs a supreme level of care. Sanitize the device thoroughly to make sure there are no COVID-19 germs on the glass screen, metal exterior, and the casing. Once the device is clean, go ahead with the repair job.

Online Payments

The most important step of any service is accepting customer payment. Just like appointments, the payments for the “no contact” repairs are also online. As soon as the repair job is done, quickly create the invoice in RepairDesk and you will get an option to email that invoice to the customer.

The email invoice has a “Payment button” that the customer will click to pay you online with RepairDesk Payments. See how you can Email Invoices & Get Paid Online!

Device Pick-up

The device is repaired, payment has been made, and now is the time to give the device back to the customer. Simply, place the repaired device in another box called the Pick-up box following the same old drill of drop-off. The customer can visit the store to take his device from the box and you are good to go.

You Can Fight COVID-19

That’s it. There is the “no contact” repair business all set for you to keep repairing customers’ devices during this COVID-19 fright. If you have any questions about the implementation of this idea, you can reach out to RepairDesk CEO Usman Butt. We will be more than happy to help you stay in business in this unnerving time. Learn how other repair shops in the US are keeping their doors open for safe business during COVID-19. Take the first step and join this force!

Sign Up for a 14-Day FREE Trial!

Recent Posts

gaming pc playstation ps5 xbox series x blog banner RepairDesk

How PC Gaming Continues to Dominate Against the PS5 and Xbox Series X

PC gaming has long reigned as the champion of gamers everywhere. PCs have been the preferred system to own simply because of the raw power they hold over consoles. PCs

Subscription Billing

5 Ways to Boost Sales with Subscription Billing

In today's super-competitive repair market, technological advancements are unleashing new doors of innovation. Keeping with this pace of new releases, people are regularly searching for the latest cellphones, making upgrades

RepairDesk top malware removal software computers 2021 blog

The Top Malware Removal Software for Computers in 2021

Malware is a dangerous threat to any computer system. Whether you're running Windows or macOS or any distribution of Linux, you will need protection from some of the most egregious

Is the Under-Display Camera the Future of Smartphones? RepairDesk Blog

Is the Under-Display Camera the Future of Smartphones?

Innovation in the smartphone industry has been booming for the past couple of years. We went from including fingerprint sensors and facial recognition to having in-display fingerprint readers and folding

Shipping Rate Changes

Shipping Rate Changes in 2021 & How to Prepare for It!

Understanding your business’s cost structure and choosing the right strategy are crucial steps toward achieving your profit goals. Many pricing plans exist, which is why it may be wise to

Trends and Predictions

Trends and Predictions: What lies ahead for Repair Businesses in 2021?

If there’s one thing that we learned in 2020, it is the fact that the world can still be very unpredictable. Who’d have thought that there will be a pandemic


The Best Software And Tools For Computer Repair

If you’re in the computer repair business, you know how the daily grind goes. The task of dealing with a large number of daily tickets on Windows reinstalls, data recovery,

Samsung Galaxy S21 Leaks

Samsung Galaxy S21 Leaks: Here’s What to Expect! 

Samsung has big launch plans to unveil in 2021. Those exciting launches include expanding their foldable lineup and making the devices "more accessible." Making the new phones more accessible is likely

RepairDesk Round Up

RepairDesk Round-Up for the Year 2020

The year 2020 has changed so much about our lives, our businesses, and our goals, including how we used to communicate with each other. We all were on the same boat

best tech roundup 2020 repairdesk blog post

The Best of Tech in 2020 that Rocked our World

Well, it's finally here – we're all ready to say goodbye to the disastrous year that is 2020. While the year was horrendous for almost everything, it was actually a

Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"


14 days Free Trial - No credit card required