Need help? Give us a call: (312) 313-1737

Web Release Notes: Let Customers Locate Nearest Store Via Appointment Calendar

RepairDesk Blog > Blog > Release Notes > Web Release Notes: Let Customers Locate Nearest Store Via Appointment Calendar
Web Release Notes: Let Customers Locate Nearest Store Via Appointment Calendar

Web Release Notes: Let Customers Locate Nearest Store Via Appointment Calendar

RepairDesk Enterprise Version Coming Your Way!

Get ready to have a new and improved all-in-one package with our Loyalty Module, Store Credits, and Gift Cards. Grow your business faster and retain customers for longer!


Considering our beta customers’ suggestions, the Loyalty Module has been extended to be more useful for repair store owners to operate;

  • IMP #1054 – Your customers can now enroll into your store’s loyalty program with a dedicated Loyalty Portal integrated to your website. Just copy and paste the iFrame code and you are good to go!

  • A new trigger is added to issue Loyalty points when selling Gift Cards at your store. However, by default, this trigger is set to OFF.

Note: To use this feature, both the Gifts Cards feature and the Loyalty Program feature should be enabled at your store.

  • Information on Loyalty points earned, issued Gift Cards, and the number of Gift Cards sold, and Store Credits issued will also be exported when exporting customers from your account in a CSV or Excel file.
  • IMP #1050 – Offer Bonus Loyalty to all the customers registering for the Loyalty Program, whether they sign-up from your website, are enrolled through the POS screen, or via the loyalty email sent to them.
  • IMP #1047 – Store employees (who have access to it) can now manually revert Loyalty points from the POS screen or Manage Customers section. Just select the amount and choose the ‘Void’ option.
  • Employees can now see the relevant labels against each customer for loyalty points issued and redeemed.
  • Another email template is added for your convenience to inform your customers if your store’s loyalty program is ending soon. Ask them to redeem their Loyalty points ASAP and give your customers a reason to visit you once again!

Ticket Items Report

A very handy report is introduced in the RepairDesk reporting section, which is especially valuable for users who don’t keep inventory at their store and provide repair services only. This report keeps track of all the replacement parts used in a repair job, provides their total count, shows relevant ticket IDs, displays per-part costs & collective repair costs, and presents all the related information in a convenient report.

When using the Ticket Items Report, you will have the option to show/hide columns as per your store requirements.

Edit Diagnostic Notes

A new trigger has been added to grant permission to some employees to edit the Diagnostic Notes once added. A proper edit history will be maintained for every action performed, and a record will be kept in the Employee Log Report as well.

Locate Store on Map

Adding a cherry to your cake, the Appointment Calendar is now better than ever!

For the owners hassling with appointments at different store locations, we’ve made it a lot easier for your customers to get to the most convenient location for them. You can now have your customers locate your nearest repair store by adding the latitude and longitude for the desired location. This will make your store visible on the map for them, and they will be able to book appointments more conveniently.

NOTE: This option will only be visible to owners with multiple store locations.

RepairDeks Appointment CalendarCOMING SOON: In the future, repair store owners will be able to take payments directly from the Appointment Calendar via RepairDesk Payments.

Renamed “Supplied Items” to “Additional Items”

We have changed the name of Supplied Items to Additional Items that are recorded when a repair ticket is created. These items can now be linked to different repair categories. If you run a repair store in multiple niches, e.g. computer, cellphone, drone, iPad, MacBook, etc., you can now add a separate list of ‘Additional Items’ for each category.

Customize RepairDesk to suit your needs!

NOTE: You can add a default list of items that will appear with every category if you haven’t specified any other items against a particular category.

Bug Fixes:

  • A bug was reported that the customized ticket status was not updated in the Email & SMS notification settings and was not forwarded to the customer via email/SMS. This issue has been resolved successfully.
  • Some design fixes are made throughout the web app, which include various status and alert colors.
  • Ticket status overlapping has been restricted.
  • An issue was reported where a customer was notified multiple times for a single ticket. Our bug-fixing team has removed this abnormality in the latest release.
  • Previously, when editing the Inventory Trade-In Label from the Template Editor, some details disappeared from the label. However, the issue doesn’t exist any longer.

That’s all for now, to learn more, head on over to our Q1 Roadmap. Join RepairDesk for managing your online store sales and building a safe business from home. Sign-up now!

Recent Posts

How Field Technicians Can Benefit from a Field Service Mobile App

How Field Technicians Can Benefit from a Field Service Mobile App

Field service is a form of repair that’s been around for quite some time now, and field technicians require updates in technology to make their work more efficient. Visiting someone’s

Computer Repair Business

5 Actionable Ideas to Promote Your Computer Repair Business

You know what you're doing when it comes to repairing a damaged device. Be it upgrading the hardware of an old computer or software installation in the brand-new systems. Even

8 mistakes every computer repair technician needs to avoid

8 Mistakes Every Computer Repair Technician Needs to Avoid

Computer repair is a challenging field, and you need to be very aware of what you’re doing as a computer repair technician. People will eventually face problems with their computers,

FreePBX Integration

FreePBX & RepairDesk: Making Incoming Calls Informed!

What does your team normally ask when customers call at your store? “How can I help you?” “Do you have anything to repair or upgrade?” “Can I help you with

Grow your phone repair business with our repair shop software

Guide to Start and Grow Your Phone Repair Business in 2020

Are you planning to start a cell phone and computer repair business? Welcome to the million-dollar phone repair industry, you’re gonna love it!  Putting your mind straight that you are

Customer Interaction

Top Psychology Tips to Make Every Customer Interaction Fantastic

'Sell the Problem you solve, not the product'. You'll find this phrase said by sales strategists all over the world as they explain the importance of psychology in any repair

Web Release Notes: Respond to Customer Queries Instantly

At RepairDesk, we always prioritize working on the user-suggested improvements. In our latest release, we’ve added a new integration along with highly-requested changes in our web app. Get the details

How Computer Repair Doctor (Cleveland) Got More Control over their Business with RepairDesk

Computer Repair Doctor (Cleveland) has been in business since 2017. The owner, Alex Marini Garvin, stayed onboard with Computer Repair Doctor’s in-house software to manage his franchise store until the

Why your repair store needs a PBX system RepairDesk Blog

Why your repair store needs a PBX system

Whether you’re a small repair business or an established one, a PBX system will undoubtedly be great for your store. Repair stores get a lot of inquiries over the phone,

KPI Dashboard feature in your repair shop software

KPI Dashboard – One Screen Reports All Your Sales

Every repair business owner wants to stay informed about how their business is doing, right? That's how we know how much y'all love RepairDesk reporting. It keeps track of everything;

Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"


14 days Free Trial - No credit card required