Need help? Give us a call: (312) 313-1737

Ways to Communicate with your Customers in COVID-19 Lockdown

RepairDesk Blog > Blog > COVID-19 > Ways to Communicate with your Customers in COVID-19 Lockdown
Ways to Communicate with your Customers in COVID-19 Lockdown

Ways to Communicate with your Customers in COVID-19 Lockdown

Let’s start with the fact that keeping your cell phone repair store open amid the COVID-19 panic can be challenging. If you are standing strong, with your repair shop still open for local customers’ service, we are rooting for you and we will help your repair store to strive and thrive in the time of coronavirus.

So, are your sales still taking a hit, even after keeping the doors open for customers? That’s because you are relying on foot traffic. And that’s highly unlikely to work out as the customers are on self-quarantine. You should adapt to the circumstances and see what repair services you can offer during this coronavirus outbreak to earn more sales.

Also, you must have posted signage in your repair shop and thought that was it. But it is not even close. How would your customers know that you are there for them when they are practicing social distancing and self-quarantine? You need to bring that in their knowledge. Let us show you how.

The Tech Center Home OfficeStep Up in Social Media Marketing

Your customers must be checking in their social media accounts more frequently than normal. And you can use that to your advantage. Increase your presence on social media by posting positive content about the coronavirus pandemic. Share your posts in all the local groups as well.

Make sure you show up in your customers’ news feeds telling them what precautions you have in action for their safety and what services you are offering in this time of crisis.

You can ask our friend Andrew, from Injured Media, to design catchy banners and social media posts for your repair shop. Go to the website or ask him personally at [email protected] to equip you with the best banner designs.

You can learn more lead generation ideas from our friend Benjamin Rossow from ProFixerr. He is offering a course on building a recession-proof repair business during this strange time of the year. 

Lead generation in COVID-19 Crisis

Give your Website a Makeover

The next step is to go online and update your website. Break the news with a nice banner saying we are here for your service. Explicitly mention the updates in your store timings, location and/or types of services. Display COVID-19 current conditions and your repair store’s policy on the homepage like PhoneFixCenter. Don’t forget to add the information about how customers can stay safe and book repair appointments from their homes. 

Share your COVID-19 Safety Plan

Time to share your COVID-19 safety plan with your customers. Include your repair store’s action plan, to break the chain of the coronavirus outbreak, on your website. Break down all the set of precautions that you and your employees will run through for safe repair operations. In the same way, list all the precautionary measures for your customers for their safest repair experiences. Explore how cellphone repair stores in the US are fighting COVID-19 and then follow the example of fix2U to make your precautionary actions known to the customers. 

Coronavirus safety plan

Call your Customers

Last but not the least, reach out to your existing customers. Pick up the phone and start calling each customer saved in your repair shop software’s customer database. Thank them for their past business with your repair store and let them know that it is still open for more.

Customer engagementBe Consistent

The ultimate key to customer engagement is consistency. You need to develop a daily practice of all the above ways to ensure that your repair shop’s name sticks in your customers’ memory. Maintain a social media posting frequency. Update your website according to actions. Call a certain number of your existing customers. Don’t limit yourself and explore more digital ways of reaching out to the quarantine customers. Stay positive, stick to the arrangement, and hope for the good old days to be back.

Recent Posts

cellphone-repair-shop-software

Opening New Locations VS Franchising Your Cellphone Repair Shop

"Start small first and perfect that. Once you have perfected it, you can copy and paste it into bigger opportunities. It takes time and perseverance to get there. That's what

repair-shop-software

You Can Now Try RepairDesk 2.0 Before its Official Release

Good news! The beta version of RepairDesk 2.0 is out! With this next-level repair shop software, you can now save even more time, manage your cell phone repair jobs more

Cellphone-Repair-Shop-Software

Different Streams of Revenue in the Cellphone Repair Industry

Owning a cellphone repair shop does not mean that you should stay limited to repairing cellphones only. There are many opportunities for earning in the repair industry to stay ahead

POS-software

The 10 Commandments of Cell Phone Repair Business: Part 1

Once upon a time, there was a humble community of cellphone repair shop owners. They had families, kids and dreams of having it all. But burning the midnight oil doing

RepairDesk-Why-Small-Cell-Phone-Repair-Shops-Are-Unable-to-Grow-Blog-Banner

Why Small Cell Phone Repair Shops Are Unable To Grow

Any business that wants to sustain itself knows that growth is essential. But sometimes, it might not be all that easy to branch out. Repair shops often face trouble when

repairdesk-cell-phone-repair-shop-pos1

5 Reasons You Should Apply For A Cell Phone Repair Shop Loan Right Now

Most cell phone repair shop owners do not have the funds to invest and grow their business. Since their credit scores are generally poor, they are often rejected by banks

RepairDesk-Best-Location-for-Your-Next-Repair-Shop-Blog-Banner

Learn How to Choose the Best Location for Your Next Repair Shop

Any business will tell you that location is very important. This holds true for repair shops as well. Whether you're repairing cell phones or fixing computers or just doing general

RepairDesk-Best-Cell-Phone-Parts-Suppliers-Blog-Banner

The Best Cell Phone Repair Parts Suppliers in the United States (Updated for 2021)

Cell phones are a major part of almost every person's daily life. We rely on them a lot for all sorts of things, be it productivity, entertainment, or communication. And

cell-phone-repair-shop-POS

THIS Is How Your Cellphone Repair Shop Can Score A School District Contract

You’ve often read on cellphone repair shop POS Facebook groups and sub-Reddits that a certain shop owner repairs 50 devices a week because he has a contract with a school.

RepairDesk 6 ways how process automation helps save money blog banner

6 Ways in Which Process Automation Can Help Your Repair Shop Save Money

Today's repair shops have a lot to deal with – fixing devices, ordering stock, scheduling appointments, contacting customers, managing bookkeeping, and so much more. It often gets overwhelming, easily taking


Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"

TRY FOR FREE

14 days Free Trial - No credit card required