Need help? Give us a call: (312) 313-1737

How Cellphone Repair Stores In The US Are Fighting COVID-19

RepairDesk Blog > Blog > COVID-19 > How Cellphone Repair Stores In The US Are Fighting COVID-19
How Cellphone Repair Stores In The US Are Fighting COVID-19

How Cellphone Repair Stores In The US Are Fighting COVID-19

COVID-19 has changed so much since it was first discovered to be a threat. In just a few weeks, every country has taken measures to protect its citizens against the danger that it poses. Businesses are shut down, people are encouraged to work from home, and social distancing has become the new norm.

However, many within the cellphone repair industry are fighting back and continuing to help others out. Cellphone repair stores have undertaken measures to protect people at large, coming up with ingenious ideas and solutions. Building on our previous article about how to run your business during this time, let’s have a look at how experts are fighting COVID-19 in another installment on our Business Survival Guide.

COVID-19 Suggestions from RepairLift

RepairLift is a marketing agency that specializes in the repair industry. They have seen all sorts of repair businesses, and have insight into a lot of different strategies. The CMO of RepairLift, Matt Ham, shares the following points on how to deal with the COVID-19 epidemic:

This is temporary – don’t panic

Despite the scary situation people find themselves in because of the Coronavirus, we need to remember that this is a phase. The repair industry is not going anywhere, and consumer demand for repairs will still remain despite the epidemic. The important thing to remember here is that any changes that happen will only last a while. The Coronavirus threat will not upend things permanently, so there is no reason to panic. While the effects of social distancing may last for a while, life and business as we know it will return to normal in no time. Until then, we need to keep ourselves safe.

Maintain NORMAL OPEN HOURS for a long as possible

Right now, if your government is not forcing all non-essential businesses to shut down in places, then you should stay open for business. Try to serve customers from your normal business location for as long as possible. You can reduce your working hours, but maintaining regular store hours for as long as you can is important.

Do NOT let go of your staff

Your employees are your people, and they’re just as worried about the COVID-19 threat as anyone else. More importantly, they need to keep things running, and as a leader, you need to be responsible for them. Try to make them feel hopeful and use the best of their talents, because you’ll need them tomorrow just as you do today. If it’s absolutely necessary, reduce working hours, and always be straightforward with them.

Stay connected to customers

Let your customers know you’re still open for business, and redirect them to special web pages to keep things rolling. Put out notices on social media, post signs outside your store, and email them to keep them informed. They’ll appreciate the gesture, especially if they’re in lockdown.

Statement by Scott Reid of S & A Technology

S & A Technology is a Pennsylvania-based repair store that deals in electronic repairs. It’s owner, Scott Reid, recently shared a post on their Facebook page letting customers know that they’re open for business, and sharing their plans to run a drive-thru service only.

 

The coronavirus outbreak
S & A Technology with their official statement on Facebook

The statement clearly highlights that their store will remain open, and that customers can make use of their drive-thru service. This is a great strategy to stay in business and keep everyone safe, and other stores should adopt it too.

Measures by The Smartphone Medics

Another outfit that is open for business is The Smartphone Medics based in Alabama. The owner, Jeff Sandridge, has closed off the lobby of the store, and have begun offering repair drop-off and pickup facilities. This allows customers to safely drop off their devices for repair without any harm from COVID-19.

Customers can even order devices such as Macbooks and Apple Watches from their website, and collect it using the drive-thru option.

COVID-19 Store Precautions by iRepairIT

iRepairIT, a Georgia-based repair franchise, has recently taken several precautions at its stores to prevent the spread of COVID-19. The owner, Shahzad Pirani, shared the following images of his repair store.

The coronavirus outbreak
Notice saying the lobby is closed at iRepairIT
The coronavirus outbreak
Notice instructing customers not to touch anything at iRepairIT

iRepairIT has also kept the following guidelines at all their stores following the COVID-19 outbreak:

  • Remove all seating from the lobby
  • Have lysol wipes and give it to each customer so they can clean their device before we touch it
  • Gloves and N95 masks to be worn by employees at all times
  • Have customers remove their cases

Tips from Injured Gadgets

Injured Gadgets is a name familiar to a lot of repair store owners. They are an online wholesale distributor for cell phone, tablet and MacBook repair parts, accessories, and tools. The CEO of Injured Gadgets, Aakshay Kripalani, recommends the following tips to curtail the Coronavirus threat:

  • Wipe every device down with a disinfectant or use a UVC box to disinfect before and after repairs. Keeping devices free of any bacteria, viruses or germs should be the standard for every repair that comes in.
  • Make sure to clean mats where you work on devices multiple times a day. The COVID-19 threat can sneak up on you if you’re not careful, and it should be your practice to keep your work area clean, especially your mats and carpets.

Final Words

The COVID-19 pandemic is definitely a scary time, but seeing repair stores fighting it is very reassuring. Professionals in the industry are doing everything to make things easier for everyone in this difficult time. We’re also learning great tips and getting good advice on how to make the best of the situation. The most important thing for everyone running a business right now is to put the safety of their staff and customers first. We hope that with this article, you learn more about how to combat COVID-19 and keep the fight going.

From all of us at RepairDesk, stay safe, and stay healthy!

Recent Posts

RepairDesk how to win chargeback dispute cases every time

How to Successfully Win Chargeback Disputes for Your Repair Shop

One of the most dreaded things a repair shop can face is a chargeback. The prospect of losing your hard-earned money is a real hassle for some. In most cases,

cell-phone-repair-shop

Should Your Cell Phone Repair Shop Charge Initial Deposits to Discourage No-Shows?

How often have you been stood up on a repair appointment at your cell phone repair shop? And how many times have you repaired the devices and no one comes

RepairDesk training challenges blog banner

The Challenges of Training Your Cellphone Repair Shop Staff & How to Overcome Them

Training is an important part of any cellphone repair shop operations. Without training, you'll be struggling to catch up on repairs for new phones, and therefore, business. You and your

Cell-Phone-Repair-Store

4 Quick Ways to Prevent Stockouts at Your Cell Phone Repair Store

Imagine you have an old customer who needs urgent phone repairs or a particular accessory instantly. He's willing to pay you extra, but he will not wait. You instantly start

customer commitments

Smart Hacks for Winning Customer Commitments for Life

Well, running a repair store will keep you busy with a lot of everyday chores. However, there will be one thing running in your mind. That is winning "customer commitments

repair-shop-POS-software

RepairDesk Payments vs. Square: Which Repair Shop Payment Processor Works Better?

You are the only salesperson at the checkout terminal with five people in line. Two of them want repairs, one has a refund, and three are purchasing something new. You

cellphone-repair-shop-software

10 Proven Ways to Keep Your Repair Shop Employees Happy

In one of our previous articles on tips to improve your repair shop sales figures, we discussed the positive impact of happy employees on your business. But to keep your

RepairDesk 2.0

RepairDesk 2.0: Humanizing the Way Repair Shops Work!

Back in 2016, when we started off with RepairDesk, we didn't know that our designed POS software for repair shops would go this far in the industry. Comparing with the

RepairDesk how to retain more customers blog post

How You Can Retain More Customers at Your Repair Shop

If you run any kind of business, you know that the customers are your lifeblood. Their patronage is what makes your store run, and if you want to get the

RepairDesk Valentine's Day best way to increase sales blog banner

How to Increase Sales on Valentine’s Day at Your Repair Shop

Valentine's Day is a big holiday for people. It signifies a day of love where they give gifts to their significant other. Valentine's Day is also a popular spending holiday


Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"

TRY FOR FREE

14 days Free Trial - No credit card required