Need help? Give us a call: (312) 313-1737

What Repair Services You Can Offer During the Coronavirus Outbreak

RepairDesk Blog > Blog > COVID-19 > What Repair Services You Can Offer During the Coronavirus Outbreak
What Repair Services You Can Offer During the Coronavirus Outbreak

What Repair Services You Can Offer During the Coronavirus Outbreak

The world today is tense under theĀ threat of the Coronavirus outbreak, and businesses everywhere are seeing less activity. While people are isolating themselves and practicing social distancing, communication is needed now more than ever. For this purpose, keeping everyone’s phones and computers in prime condition is something your repair business can take care of. In this article, we lay down the many ways in which you can make sure your repairs continue on.

Mail-in service

One of the first things that come to mind sending devices through a mailing or courier service. Even though many people will not be willing to leave their homes, they can call in others willing to deliver items to places. You can let people know that you are currently open for business online. In case they need their devices repaired, a mail-in service that delivers to your store will be helpful. This will allow many people to keep their devices in prime condition. You can even let them know if they need to take any precautions, such as disinfecting them or placing them in a sealed bag.

The coronavirus outbreak

Drive-thru service

For those that consider it safe to move around, but don’t want to meet because of the Coronavirus, you can opt to have a drive-thru service. They can drop off their devices at your store without having to spend too much time outside. The customer can enter information through a self-check-in screen, and receive a repair ticket on the spot.

This service would be best for people who want functioning devices, but minimal human interaction. More things might be needed though, such as a tablet that customers can use to enter their details. You might also need a side-facing window through which collection can take place. Try having a system that is easy for you to implement and beneficial to both you and your customers.

On-site repairs

This solution is also very situational, and can be used if you have the resources for it. It requires a technician to visit someone’s place to make the repairs. You can offer on-site repairs for people who cannot or do not want to leave their homes, and your technician should be able to take care of everything on-the-spot. Putting out notifications that you will be providing on-site repairs and creating a mechanism through which people can contact you for a repair job would be quite helpful. Your technician should be able to keep themselves disinfected for the Coronavirus, and must have the necessary tools to carry out the repair, while also maintaining a proper record of it.

RepairDesk can help with its iPad app, which has an offline mode and supports ticket and invoice creation while on the go. With a good setup for on-site repairs, you can help people keep their gadgets and devices running smoothly.

The coronavirus outbreak

DIY repairs

Since many people will avoid human contact altogether, you can also help them manage their device repairs remotely. Offer guides and even tools to would-be customers, so that they can repair devices on their own. This helps people take care of their devices without having to come into contact with many people. You can even offer video-call services and provide consultancy. This is a more passive and indirect approach, but a DIY solution can really help out in the long run. If nothing else, at least people do get to know you and remember you, which can be great if they want to get a repair done in the future.

Conclusion

The Coronavirus threat is a scary prospect, but it doesn’t have to make things extremely difficult. By providing customers with a number of repair solutions with an appointment calendar widget, you can help them out immensely. They should be able to get the repairs that they need, and you’ll be able to continue running your business. Above all, it’s important to be as helpful to others as possible, and to make sure we’re always in touch.

You can learn more about protecting your business from our other article on the Coronavirus precautions. If you’d like to have a repair shop management system that’s a great choice for situations like this, consider giving RepairDesk a shot. It’s got a free 14-day trial, with everything from creating repair tickets and invoices to integrated payments, and an iPad POS app.

Comments

Recent Posts

RepairDesk how to win chargeback dispute cases every time

How to Successfully Win Chargeback Disputes for Your Repair Shop

One of the most dreaded things a repair shop can face is a chargeback. The prospect of losing your hard-earned money is a real hassle for some. In most cases,

cell-phone-repair-shop

Should Your Cell Phone Repair Shop Charge Initial Deposits to Discourage No-Shows?

How often have you been stood up on a repair appointment at your cell phone repair shop? And how many times have you repaired the devices and no one comes

RepairDesk training challenges blog banner

The Challenges of Training Your Cellphone Repair Shop Staff & How to Overcome Them

Training is an important part of any cellphone repair shop operations. Without training, you'll be struggling to catch up on repairs for new phones, and therefore, business. You and your

Cell-Phone-Repair-Store

4 Quick Ways to Prevent Stockouts at Your Cell Phone Repair Store

Imagine you have an old customer who needs urgent phone repairs or a particular accessory instantly. He's willing to pay you extra, but he will not wait. You instantly start

customer commitments

Smart Hacks for Winning Customer Commitments for Life

Well, running a repair store will keep you busy with a lot of everyday chores. However, there will be one thing running in your mind. That is winning "customer commitments

repair-shop-POS-software

RepairDesk Payments vs. Square: Which Repair Shop Payment Processor Works Better?

You are the only salesperson at the checkout terminal with five people in line. Two of them want repairs, one has a refund, and three are purchasing something new. You

cellphone-repair-shop-software

10 Proven Ways to Keep Your Repair Shop Employees Happy

In one of our previous articles on tips to improve your repair shop sales figures, we discussed the positive impact of happy employees on your business. But to keep your

RepairDesk 2.0

RepairDesk 2.0: Humanizing the Way Repair Shops Work!

Back in 2016, when we started off with RepairDesk, we didn't know that our designed POS software for repair shops would go this far in the industry. Comparing with the

RepairDesk how to retain more customers blog post

How You Can Retain More Customers at Your Repair Shop

If you run any kind of business, you know that the customers are your lifeblood. Their patronage is what makes your store run, and if you want to get the

RepairDesk Valentine's Day best way to increase sales blog banner

How to Increase Sales on Valentine’s Day at Your Repair Shop

Valentine's Day is a big holiday for people. It signifies a day of love where they give gifts to their significant other. Valentine's Day is also a popular spending holiday


Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"

TRY FOR FREE

14 days Free Trial - No credit card required