Need help? Give us a call: (312) 313-1737

Why Your Repair Store Needs A Digital Self Check In Process

RepairDesk Blog > Blog > Business Tips > Why Your Repair Store Needs A Digital Self Check In Process
Why Your Repair Store Needs A Digital Self Check In Process

Why Your Repair Store Needs A Digital Self Check In Process

Never lose out on a sale with RepairDesk Self Check-In Process 

Service transparency is a big deal in the repair industry. It is also a tough thing to maintain. Many a time, customers accuse you of messing up their devices during the repair service. Consequently, your store employees end up taking the blame for customer dissatisfaction. So, they have to give away free repair service to the unhappy customer as compensation. And that’s a shame!

The usual repair routine

Let’s walk through the whole repair process step by step: First, the customer showed up at your store to get his cellphone repaired. He told the employee that his device had a broken screen. The employee noted the information in the POS system. Further, the employee passed the information on to the store technician who, then, carried out the repair service.

The customer got an automated notification about the completion of his repair, so he visits the store to pick up his repaired device. But wait, he raises a claim that you have not taken his repair order correctly and that this is not what he asked for. He does not settle on your employee’s words or the writing on his repair ticket. The customer exclaims that it’s not his fault if the employee mistook in recording his repair order.

Customer self check inThe glitch

Do you see it now? The problem started as soon as your store employee created the repair ticket. As he entered all the repair information himself (without customer involvement or agreement), now the customer is free to play the blame game. You need to fix that!

The solution: Customer Self Check-In

All you need is a digital customer self-check-in process in your repair POS software. This feature will fix your service transparency problems by involving the customer in the repair ticketing process. The customer will fill out his personal information on a customer-facing display. The employee will book his repair order that the customer can view on the same CFD. As soon as the employee clicks the create ticket button, the CFD will ask for customer’s approval and signatures. Once that’s done, the repair ticket will be ready!

Customer self check in

Now the customer cannot blame the employee because he himself approved and signed the repair ticket. This will put the whole “whose fault is it” debate to rest. So, you won’t lose any sale. High-five!

Recent Posts

Online store for quarantined customers

Forced to Close Your Repair Store? Here Are Tips to Sell Online During COVID-19

Things have changed drastically ever since COVID-19 spread around the world. Nothing is going as per the normal stream. People have abandoned their regular lives and are still adjusting with

Coronavirus outbreak news

Here’s to the Repair Shops Still Open in the Face of COVID-19

While COVID-19 has taken everybody’s spirits down, there are some brave businessmen with their repair stores still open for services. They are offering their best at the worst of times

Customer engagement in COVID-19

Ways to Communicate with your Customers in COVID-19 Lockdown

Let’s start with the fact that keeping your cell phone repair store open amid the COVID-19 panic can be challenging. If you are standing strong, with your repair shop still

Expense management

How to Manage Business Expenses in the Coronavirus Sweep

The coronavirus crisis has proved itself to be one of a kind. Its widespread has crippled many things including the local businesses. Shutdowns have led to an overall sinking economic

Mobile Repairs During COVID-19

5 Safety Tips for On-Site Mobile Repairs During COVID-19

As the COVID-19 epidemic casts its shadow across the globe, businesses are being put to halt. The mobile repair industry too has been affected by the pandemic and has pivoted

The coronavirus outbreak

How to Cope with the Repair Industry Crisis During Coronavirus Epidemic?

In the past few weeks, the graphs of all the industries, including the cellphone and computer repair industry, have been going low due to the alarming threat of the pandemic

The coronavirus outbreak

How Cellphone Repair Stores In The US Are Fighting COVID-19

COVID-19 has changed so much since it was first discovered to be a threat. In just a few weeks, every country has taken measures to protect its citizens against the

The coronavirus outbreak

More on Coronavirus Precautions: Clean the Devices before Repairs

We have initiated a series of coronavirus precautions to help you run your repair shops safely and remotely. Today, we have got another kickass tip that will ensure your and

How to Survive Coronavirus Blog Banner 2

How to Survive & Thrive in the Time of Coronavirus

As you know, the coronavirus crisis is upon the world. However, its spread is not just infectious for us, it is also taking down our businesses. Everything from giant tech

The coronavirus outbreak

What Repair Services You Can Offer During the Coronavirus Outbreak

The world today is tense under the threat of the Coronavirus outbreak, and businesses everywhere are seeing less activity. While people are isolating themselves and practicing social distancing, communication is needed


Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"

TRY FOR FREE

14 days Free Trial - No credit card required