Need help? Give us a call: (312) 313-1737

Why Your Repair Store Needs A Digital Self Check In Process

RepairDesk Blog > Blog > Business Tips > Why Your Repair Store Needs A Digital Self Check In Process
Why Your Repair Store Needs A Digital Self Check In Process

Why Your Repair Store Needs A Digital Self Check In Process

Never lose out on a sale with RepairDesk Self Check-In Process 

Service transparency is a big deal in the repair industry. It is also a tough thing to maintain. Many a time, customers accuse you of messing up their devices during the repair service. Consequently, your store employees end up taking the blame for customer dissatisfaction. So, they have to give away free repair service to the unhappy customer as compensation. And that’s a shame!

The usual repair routine

Let’s walk through the whole repair process step by step: First, the customer showed up at your store to get his cellphone repaired. He told the employee that his device had a broken screen. The employee noted the information in the POS system. Further, the employee passed the information on to the store technician who, then, carried out the repair service.

The customer got an automated notification about the completion of his repair, so he visits the store to pick up his repaired device. But wait, he raises a claim that you have not taken his repair order correctly and that this is not what he asked for. He does not settle on your employee’s words or the writing on his repair ticket. The customer exclaims that it’s not his fault if the employee mistook in recording his repair order.

Customer self check inThe glitch

Do you see it now? The problem started as soon as your store employee created the repair ticket. As he entered all the repair information himself (without customer involvement or agreement), now the customer is free to play the blame game. You need to fix that!

The solution: Customer Self Check-In

All you need is a digital customer self-check-in process in your repair POS software. This feature will fix your service transparency problems by involving the customer in the repair ticketing process. The customer will fill out his personal information on a customer-facing display. The employee will book his repair order that the customer can view on the same CFD. As soon as the employee clicks the create ticket button, the CFD will ask for customer’s approval and signatures. Once that’s done, the repair ticket will be ready!

Customer self check in

Now the customer cannot blame the employee because he himself approved and signed the repair ticket. This will put the whole “whose fault is it” debate to rest. So, you won’t lose any sale. High-five!

Comments

Recent Posts

cellphone-repair-shop-software

Opening New Locations VS Franchising Your Cellphone Repair Shop

"Start small first and perfect that. Once you have perfected it, you can copy and paste it into bigger opportunities. It takes time and perseverance to get there. That's what

repair-shop-software

You Can Now Try RepairDesk 2.0 Before its Official Release

Good news! The beta version of RepairDesk 2.0 is out! With this next-level repair shop software, you can now save even more time, manage your cell phone repair jobs more

Cellphone-Repair-Shop-Software

Different Streams of Revenue in the Cellphone Repair Industry

Owning a cell phone repair shop does not mean that you should stay limited to repairing cellphones only. There are many opportunities for earning in the repair industry to stay

POS-software

The 10 Commandments of Cell Phone Repair Business: Part 1

Once upon a time, there was a humble community of cellphone repair shop owners. They had families, kids and dreams of having it all. But burning the midnight oil doing

RepairDesk-Why-Small-Cell-Phone-Repair-Shops-Are-Unable-to-Grow-Blog-Banner

Why Small Cell Phone Repair Shops Are Unable To Grow

Any business that wants to sustain itself knows that growth is essential. But sometimes, it might not be all that easy to branch out. Repair shops often face trouble when

repairdesk-cell-phone-repair-shop-pos1

5 Reasons You Should Apply For A Cell Phone Repair Shop Loan Right Now

Most cell phone repair shop owners do not have the funds to invest and grow their business. Since their credit scores are generally poor, they are often rejected by banks

RepairDesk-Best-Location-for-Your-Next-Repair-Shop-Blog-Banner

Learn How to Choose the Best Location for Your Next Repair Shop

Any business will tell you that location is very important. This holds true for repair shops as well. Whether you're repairing cell phones or fixing computers or just doing general

RepairDesk-Best-Cell-Phone-Parts-Suppliers-Blog-Banner

The Best Cell Phone Repair Parts Suppliers in the United States (Updated for 2021)

Cell phones are a major part of almost every person's daily life. We rely on them a lot for all sorts of things, be it productivity, entertainment, or communication. And

cell-phone-repair-shop-POS

THIS Is How Your Cellphone Repair Shop Can Score A School District Contract

You’ve often read on cellphone repair shop POS Facebook groups and sub-Reddits that a certain shop owner repairs 50 devices a week because he has a contract with a school.

RepairDesk 6 ways how process automation helps save money blog banner

6 Ways in Which Process Automation Can Help Your Repair Shop Save Money

Today's repair shops have a lot to deal with – fixing devices, ordering stock, scheduling appointments, contacting customers, managing bookkeeping, and so much more. It often gets overwhelming, easily taking


Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"

TRY FOR FREE

14 days Free Trial - No credit card required