Repair store owners need to keep their customers always informed on their repair jobs. This means sending invoices, reminders and special offers via email to them. Users of RepairDesk can now do that more easily with the MailChimp integration that the repair shop software offers its users.
MailChimp is a popular email marketing platform that allows you to create a mailing list and send out attractive email campaigns to them. With RepairDesk, you can integrate directly with MailChimp, linking the two systems together to automatically sync customer data.
Features of the MailChimp Integration
The integration allows RepairDesk users to do a number of things, as follows:
- Users will be able to sync their existing customer database with MailChimp’s own database.
- Any time a new customer is added to RepairDesk, their email address is automatically added to MailChimp.
- Users can choose which customers will be synced to MailChimp and which ones will be excluded.
- Emails can be sent to either a single mailing list or to multiple mailing lists.
- Customers can be synced using the specified tags tied to their records.
Your existing customer records are easily transferred between the two platforms via this integration. This works for any customer that you choose. You can use the default settings that import all customers, or you can make use of special tags to import only those customers that have that specific tag associated with them.
The tags can be anything that you have already put in. For instance, it can be the make and model of the phone that you have repaired for them, or they could be titled as “Regular” or “VIP” customers. These tags are read natively by MailChimp, and will also reflect on its system when you choose to open it.
This integration also gives you granular control on multiple email lists. You can either choose to sync customers to one single mailing list, or multiple mailing lists as you see fit. You’ll also have the option of applying multiple tags here, which offers a fair deal of customizability.
The MailChimp integration works great with RepairDesk in syncing and managing your customer database, and your email marketing lists. You’ll be able to easily target specific customers for all your email marketing campaigns once you link your accounts together. For more on how the integration can be set up, you can check out our Knowledge Base article here.
RepairDesk is the perfect solution for your store’s repair needs. Our repair shop software is always coming out with new features and improvements, and we highly recommend you to give us a try! For customers who have already created a trial account with us, you can always click here to restart your trial.