So your business is growing and everything is going right; repair jobs are coming in, your inventory is stocked well, cash is flowing, and you’re starting to see good profits while having a pretty modest infrastructure. This would be the right time for your cellphone or computer repair shop to outgrow from your personal phone to a more professional medium for customer communication. Upgrading your business communication to a business phone system can make your work easier— that’s why RepairDesk is preparing to launch one of its most beneficial and exciting integrations with RingCentral!
RingCentral is a cloud-based business communication system delivering quality services through special tools, which is the best fit for any kind of repair business. Unlike complex phone systems, it is simple to set up and use. The key benefits of integrating RingCentral with RepairDesk include:
- Whenever a customer calls, RingCentral will ping you right on time.
- It will allow you to see the notification alert in your RepairDesk account with the following details:
- Customer name
- Phone number
- Ticket ID
- Ticket status
- Device problem
- You’ll have the option to view ticket details on the spot by clicking on ‘View Ticket’ or close the incoming call alert.
- All calls received via RingCentral are automatically logged in your account, and you can view the call logs in the customer’s most recent ticket.
Moreover, this integration will let you;
- Stay productive by providing instant customer support.
- Eliminate the hassle of identifying your personal and professional calls.
- Save time & effort – no need to look up for the customer’s records in the system.
- Update customers about their repair status.
- Leave a strong impression of your brand.
Enjoy using the world’s 1st iPad POS solution for a cellphone repair shop.
RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our all-in-one POS software for your cellphone repair shop and see it for yourself!