Employee theft is one of the most serious problems in the U.S. faced by most of the computer repair store owners. The U.S. Department of Commerce reports that nearly a third of small business failures are due to employee theft or fraud.
Employees who are involved in stealing typically have worked at a business for several years before starting to steal and continue for an average of three years before they get caught. That’s a lot of time to generate losses for the business. If you run a cellphone and computer repair store and suspect theft here are some things you can do:
Know before you hire
Relying entirely on the qualifications and skills of the candidate is not sufficient. You should also perform a background check before allowing them to be a part of your repair business.
This is to discover details about the candidate that is not mentioned anywhere in his resume that either he had any criminal record or he was involved in some corrupt activities. A brief background check will allow you to see a glimpse of his previous behavior and it can also be used as an indicator of future behavior.
Do not allow all of your employees to access or edit sensitive areas, documents, reports, and records of your business. Control all by yourself that who can access them and why. Make sure that your business revenue, repair parts cost, employees’ commission, and profits margins are secured and hidden.
List down all of your employees’ names, identify their roles and set the required permissions accordingly. Your computer repair shop software should be powerful enough to let you hide your sensitive data from the lower management. See how RepairDesk can help you with this!
Install security cameras
A better way to stop your employees from fraud is letting them know that they are being watched 24/7. Often, just the possibility of getting caught is enough to stop someone from trying to steal. They’ll be aware of the fact that any suspicious action can result in a serious lawsuit against them. Install employee-facing or till-facing cameras, particularly in areas from where you can clearly see the cash drawers and other valuables or the POS system screen.
Put signs for customers
Offer something tempting to your customers as well. Set different signs like ‘Get a FREE glass protector on notifying about a blank receipt’ or ‘Got No receipt? Tell us and win a FREE phone cover’ or offer discounted products to your customers to encourage them to report. With a receipt, the business can check cash deposits, verify transactions, order goods and ensure that they are financially fluid.
Invest in the latest point-of-sale system
It can be difficult to determine if anyone, whether an employee or a technician, stole from a repair business if the company doesn’t have an effective POS system in place. Modern computer repair shop software can do wonders for your inventory control, sales reports, and employees’ roles. These systems make it easy to track missing items, cash discrepancies, hourly sales, sales comparisons, and average sales per person.
Enjoy using the world’s 1st iPad POS solution for cell phone repair business.
RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our all-in-one POS software for your cellphone repair store and see it for yourself!