Watch & jewelry repair businesses are never going to be obsolete since everyone loves to have those embellished ornaments in the jewelry rack and classy wrist-watches in drawers in their dressing drawers. In most of the cases, when a customer comes to you, the price will not be the only factor that’ll convert him into a successful sale. People want a good value for their money, but more importantly, and in most circumstances, they want the best quality. They also want to be able to trust you and your store to take the utmost care of their jewelry.
To be proactive in this super-competitive market and stand out among others, you need to automate your repair shop operations. Research shows that a large percentage of jewelry customers actively seek out a new jewelry store because they are in need of some type of advanced and new technologies to get their watches repaired. And for this very reason, you need a complete point-of-sale solution for your watch & jewelry repair business, that has your back in the day to day tasks. Let’s mention below the benefits of using a POS at your repair store.
Accurate Repair Tracking
An ideal jewelry repair software makes it easy to exactly identify the phase in which the repair item lies. Combined with cloud-based technology, a POS having repair tracker helps your team to record every step of the repairing process. The software enables you to systematically enter and organize work orders, track repairs and simplify the tasks when more than one person is involved in repairs.
Repair tracking helps your team to deliver products on time and meet deadlines which eventually results in the increased brand reputation, higher trust levels, and customer loyalty.
Repair Costs Estimation
Most of the people visiting repair shops don’t really come with the intention of submitting their watches or jewelry items instantly. Instead, they prefer to have a repair cost estimation before giving the item itself. IF you are among those store owners, who have every repair part prices and service prices recorded in a system, your customer will be extremely happy to get a quote from you.
Also, when your customer is in the store, give the piece a quick cleaning to give you time to get to know your customer and the piece’s history. This information will provide you with valuable insights into how to sell jewelry repair services that best meet their needs and motivations. And within a few seconds, your efficient repair POS system will respond to your query and by providing an approximation on repair cost will make you the HERO for your customer!
Effective Management of Repair Parts
Managing hundreds of repair parts every day and finding them in different locations, can be a big hassle for you specially when you’re supervising everything on your own. If you have a POS software to take care of every day’s inventory at your repair store, you can manage one central product catalog and sync your products across all your channels to eliminate double data entry and reduce human errors.
RepairDesk does it all for you! Trusted by hundreds of customers, repair businesses love to have RepairDesk for their inventory management and repair solutions. With a rich feature-set, you can create custom labels, professional invoices, send automated emails & SMS and can access your store’s data from anywhere, anytime.
Customer Signatures on Receipts
Transforming your business with the latest advancements and technologies will help you a big hand in running your business smoothly. Specially, when the system is customer friendly, you’ll earn the profit much greater than your investment. Having a dedicated screen for the customers allows you to process orders with greater accuracy and have customers sign off on them digitally to show their acceptance before or after a repair is completed.
You can use RepairDesk’s Customer Facing Display to promote your repair shop business with a personalized splash screen and display special offers on your recommended products, giving a unique look to your interface and generating more sales. After all, customer loyalty and overall satisfaction are based on a store’s ability to offer a complete range of services including quality jewelry & watch repairs.
If you are looking for a versatile POS and CRM software for your watch & jewelry repair business, using which you can set up your marketing campaigns, order parts and accessories in just a few clicks, and manage everything at one platform, then RepairDesk is the right choice for you. Enjoy using the world’s 1st iPad POS solution for cell phone repair businesses with RepairDesk.