The value of a point of sales system cannot be denied for any kind of business, in the present age. Either you run a retail shop, a cellphone repair, computer repair or any kind of repair store, installing an ideal POS solution is a must-have for the proper and analysis of your business. Providing today’s shoppers more choice than ever, retailers need to find intelligent ways to foster loyal profitable customer relationships rather than one-off low-value transactions. Rather than finding ways to constantly acquire new customers, most of the smart retailers are focusing on maximizing the lifetime value of the existing customers. So, let us tell you how to use computer repair POS to build customer base at your repair shop;
Nobody got time to enter a repair shop and wait for the cashier to record the purchased items manually and writing off all the receipt while the customer waits at the counter all the time. This leaves the most negative effect on your customers. Your repair business will be faster, efficient and more competent once you incorporate the use of a reliable POS system – this is because you will no longer need to spend a lot of time on paperwork, accounting, inventory among other things. A computer repair POS system should be able to handle all these activities, and this will give you more time to work on more critical business activities which will focus on customer’s satisfaction.
Flexible Payment Methods
We all love convenience!
It is now almost compulsory to be flexible with your accepted modes of payment. Cash payment can be sometimes frustrating, but few people still regularly pay with cash. But having the only ‘cash payment’ method will definitely hinder your growth. Modern points of sale systems have luckily made it easier for retail owners to accept all major forms of payment including credit cards, debit cards, cash, gift cards, check, EMV chips and NFC payments.
To cover everything all together at one platform, we have RepairDesk. We are integrated with more than 7 world renown payment providers, that lets you accept multiple payment types using a single POS system. Check out the list of all payment integrations!
Auto Email & SMS Notifications
One of the best options that a computer repair POS can provide is automated email notifications at every step of the repair process. Keeping the customer in the loop with their repairs, makes them feel at home, satisfied and builds a trustworthy relationship.
Also, the modern POS systems allow building targeted email campaigns informing their customers of current promotions and recommending a new product based on previous purchases.
You can use RepairDesk’s marketing automation tool to set up friendly follow-up emails to check after two weeks or a month if the customer is satisfied with a repair, ask for review or offer discounts on selected accessory range.
Show Real Time Repair Orders
Let customers know exactly what they are paying for and how much it will cost in real-time so they can fine tune their order and commit, plus engage your customers with every step at the checkout. With a streamlined interface that shows all the information a customer requires, a dedicated screen or the Customer Facing Display ensures that your clients are well-informed and engaged with every transaction that takes place.
You can also use the separate screen to promote your repair shop business with a personalized splash screen and display special offers on your recommended products, giving a unique look to your interface and generating more sales.
Capture Digital Signatures
Customer experience can be raised to the next level by asking your clients to digitally enter their signatures at the time of order placement. Capturing e-signs using an advanced computer repair POS will leave a brand impression of your repair shop and the client will remember you for this additional high-tech service.
Enjoy using the world’s 1st iPad POS solution for cell phone repair businesses with RepairDesk.
RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our all-in-one POS software for your cellphone repair store and see it for yourself!