Need help? Give us a call: (312) 313-1737

How to Use Computer Repair POS to Build Your Customer Base

RepairDesk Blog > Blog > Business Tips > How to Use Computer Repair POS to Build Your Customer Base
How to Use Computer Repair POS to Build Your Customer Base

How to Use Computer Repair POS to Build Your Customer Base

The value of a point of sales system cannot be denied for any kind of business, in the present age. Either you run a retail shop, a cellphone repair, computer repair or any kind of repair store, installing an ideal POS solution is a must-have for the proper and analysis of your business. Providing today’s shoppers more choice than ever, retailers need to find intelligent ways to foster loyal profitable customer relationships rather than one-off low-value transactions. Rather than finding ways to constantly acquire new customers, most of the smart retailers are focusing on maximizing the lifetime value of the existing customers. So, let us tell you how to use computer repair POS to build customer base at your repair shop;

Faster Transactions

Nobody got time to enter a repair shop and wait for the cashier to record the purchased items manually and writing off all the receipt while the customer waits at the counter all the time. This leaves the most negative effect on your customers. Your repair business will be faster, efficient and more competent once you incorporate the use of a reliable POS system – this is because you will no longer need to spend a lot of time on paperwork, accounting, inventory among other things. A computer repair POS system should be able to handle all these activities, and this will give you more time to work on more critical business activities which will focus on customer’s satisfaction.

Flexible Payment Methods

We all love convenience!

It is now almost compulsory to be flexible with your accepted modes of payment. Cash payment can be sometimes frustrating, but few people still regularly pay with cash. But having the only ‘cash payment’ method will definitely hinder your growth. Modern points of sale systems have luckily made it easier for retail owners to accept all major forms of payment including credit cards, debit cards, cash, gift cards, check, EMV chips and NFC payments.

To cover everything all together at one platform, we have RepairDesk. We are integrated with more than 7 world renown payment providers, that lets you accept multiple payment types using a single POS system. Check out the list of all payment integrations!

Auto Email & SMS Notifications

One of the best options that a computer repair POS can provide is automated email notifications at every step of the repair process. Keeping the customer in the loop with their repairs, makes them feel at home, satisfied and builds a trustworthy relationship.

Also, the modern POS systems allow building targeted email campaigns informing their customers of current promotions and recommending a new product based on previous purchases.

You can use RepairDesk’s marketing automation tool to set up friendly follow-up emails to check after two weeks or a month if the customer is satisfied with a repair, ask for review or offer discounts on selected accessory range.

Show Real Time Repair Orders

Let customers know exactly what they are paying for and how much it will cost in real-time so they can fine tune their order and commit, plus engage your customers with every step at the checkout. With a streamlined interface that shows all the information a customer requires, a dedicated screen or the Customer Facing Display ensures that your clients are well-informed and engaged with every transaction that takes place.

You can also use the separate screen to promote your repair shop business with a personalized splash screen and display special offers on your recommended products, giving a unique look to your interface and generating more sales.

Capture Digital Signatures

Customer experience can be raised to the next level by asking your clients to digitally enter their signatures at the time of order placement. Capturing e-signs using an advanced computer repair POS will leave a brand impression of your repair shop and the client will remember you for this additional high-tech service.

Enjoy using the world’s 1st iPad POS solution for cell phone repair businesses with RepairDesk.

Download RepairDesk’s iPad app now!

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our all-in-one POS software for your cellphone repair store and see it for yourself!

Sign Up for a 14-day FREE Trial!

Recent Posts

RepairDesk how to win chargeback dispute cases every time

How to Successfully Win Chargeback Disputes for Your Repair Shop

One of the most dreaded things a repair shop can face is a chargeback. The prospect of losing your hard-earned money is a real hassle for some. In most cases,

cell-phone-repair-shop

Should Your Cell Phone Repair Shop Charge Initial Deposits to Discourage No-Shows?

How often have you been stood up on a repair appointment at your cell phone repair shop? And how many times have you repaired the devices and no one comes

RepairDesk training challenges blog banner

The Challenges of Training Your Cellphone Repair Shop Staff & How to Overcome Them

Training is an important part of any cellphone repair shop operations. Without training, you'll be struggling to catch up on repairs for new phones, and therefore, business. You and your

Cell-Phone-Repair-Store

4 Quick Ways to Prevent Stockouts at Your Cell Phone Repair Store

Imagine you have an old customer who needs urgent phone repairs or a particular accessory instantly. He's willing to pay you extra, but he will not wait. You instantly start

customer commitments

Smart Hacks for Winning Customer Commitments for Life

Well, running a repair store will keep you busy with a lot of everyday chores. However, there will be one thing running in your mind. That is winning "customer commitments

repair-shop-POS-software

RepairDesk Payments vs. Square: Which Repair Shop Payment Processor Works Better?

You are the only salesperson at the checkout terminal with five people in line. Two of them want repairs, one has a refund, and three are purchasing something new. You

cellphone-repair-shop-software

10 Proven Ways to Keep Your Repair Shop Employees Happy

In one of our previous articles on tips to improve your repair shop sales figures, we discussed the positive impact of happy employees on your business. But to keep your

RepairDesk 2.0

RepairDesk 2.0: Humanizing the Way Repair Shops Work!

Back in 2016, when we started off with RepairDesk, we didn't know that our designed POS software for repair shops would go this far in the industry. Comparing with the

RepairDesk how to retain more customers blog post

How You Can Retain More Customers at Your Repair Shop

If you run any kind of business, you know that the customers are your lifeblood. Their patronage is what makes your store run, and if you want to get the

RepairDesk Valentine's Day best way to increase sales blog banner

How to Increase Sales on Valentine’s Day at Your Repair Shop

Valentine's Day is a big holiday for people. It signifies a day of love where they give gifts to their significant other. Valentine's Day is also a popular spending holiday


Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"

TRY FOR FREE

14 days Free Trial - No credit card required