Need help? Give us a call: (312) 313-1737

Web Release Notes: The New Self Check-In Feature in the Customer Facing Display

RepairDesk Blog > Blog > Release Notes > Web Release Notes: The New Self Check-In Feature in the Customer Facing Display
Web Release Notes: The New Self Check-In Feature in the Customer Facing Display

Web Release Notes: The New Self Check-In Feature in the Customer Facing Display

Our Customer Facing Display has been upgraded with one of the most awaited improvements, that is, the self check-in option for your customers! Give complete freedom to your customers and an excellent buying experience from the point they step into your repair shop to the successful checkout. Let’s learn more about this and our other web app improvements below;

Improvements:

Customer Facing Display

Making your repair shop tasks easier and quicker, we have added the self-check-in feature that’ll allow your customers to enjoy the self-service, with your pretty, attractive and catchy customer display screen. What else it can do, let’s have a look;

  • Going into the integration settings, you’ll now see another tab named as ‘Self Check-In Configuration’ that has the toggle to enable or disable the self-check-in service.
  • On enabling the self-check-in option, you’ll see the dedicated button for it on the POS screen, trade-in purchase and at the time of creating a ticket.
  • It will display a form on the display screen, asking the customers to fill in their details.

Self Check-In

  • You can customize the customer form by changing its background color and text color. Select if you want to display your store logo and date & time, on the display screen.
  • Allowing you to choose between different fields, you can enable/disable form input fields and can also rearrange them by drag and drop.
  • You can also choose what information/input fields should be set mandatory in the form.
  • Your customers can now view their details as soon as they start filling in the form. Customer details will be populated and displayed
  • When the customer has successfully completed the form, his/her will be saved in the record and the POS screen will be populated with the same details.
  • In case of a trade-in purchase, some fields will be automatically set to ‘required’ if you have disabled the trigger ‘Seller Details (Not Required)’ from the store settings.
  • Some new options have been added while taking (pre & post) signatures from the customers, at the time of creating a ticket. You can choose to show them the order cart and terms and conditions before asking them to sign their ticket.

create ticket repairdesk

Other improvements in the Customer Facing Display includes 3 new toggles that allow you to easily select what to display at the time of in-take signatures;

  1. Show order total on Customer Facing Display
  2. Show price and tax on Customer Facing Display
  3. Show discount on Customer Facing Display

self check-in

To get further details about how our Customer Facing Display works, reach out to the knowledge base article on How to Configure Customer Facing Display?

Inventory Refurbishment Module

We’re very excited to announce that RepairDesk’s refurbishment module is LIVE! This extensive feature will allow them to refurb serialized inventory parts and accessories with a proper work-flow and select employees who can access or edit those refurbishment tickets.

Select items as per your requirement, create refurbishment batch and track refurbishment cost. Learn more from our knowledge-based article on the Refurbishment Module.

Refurbisment

Trade-In Custom Status

This improvement lets you create custom statuses for the trade-in module along with some default statuses. You can enable/disable the custom status, set its unique name and representation color in order to differentiate it from others.

Note: You can not delete any custom status if it is currently in use.

trade-in status

MobileSentrix Integration

This minor improvement will allow you to copy your endpoint URL directly from the configuration page and paste it into your MobileSentrix account for seamless integration.

Inventory Details Page

We have enhanced the inventory list and have added more details by introducing some new columns. These columns are SKU, UPC, valuation method, item condition, stock warning and reorder level.

self check-in

 

Also, you can now add serialized items under the ‘product info’ tab that was previously in the inventory stock tab. As shown below;

self check-in

Bug-Fixes:

Going a step closer to stability, we have removed more than 30 bugs this time and here’s a peek at a few of the bug-fixes!

  • We have rearranged the serialized inventory. Now you’ll see the on-hand inventory items on top, followed by the sold items.
  • A reported bug of a blank reply via click-a-tell integration has been removed.
  • Shift ending email was not being sent to the employees even if the trigger was enabled. However, this issue doesn’t exist anymore.
  • The search bar on the top header was not working properly if searched for a particular ticket. This issue has been resolved by our team.

Enjoy using the world’s 1st iPad POS solution for Cell Phone Repair Business.

Download RepairDesk’s iPad app now!

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our all-in-one POS software for your Cellphone and computer repair store and see it for yourself!

Sign Up for a 14-day FREE Trial!

Recent Posts

waterproofing water damage understanding smartphones RepairDesk blog

Understanding Waterproofing and Water Damage on Smartphones

Water damage is an all-too-common occurrence with phones these days. Smartphones often get exposed to water at some point during their life, and when that happens, it's always a pain.

The-Smartphone-Medics-RepairDesk-Jeff-Sandridge-1

How Jeff Sandridge’s The Smartphone Medics Hit The $1 Million Mark In 2020 During A Pandemic

After closing 2019 at $700,000, Jeff Sandridge of The Smartphone Medics decided it wasn’t enough. He wanted to do more – repair more devices, sell more units, do more for

gaming pc playstation ps5 xbox series x blog banner RepairDesk

How PC Gaming Continues to Dominate Against the PS5 and Xbox Series X

PC gaming has long reigned as the champion of gamers everywhere. PCs have been the preferred system to own simply because of the raw power they hold over consoles. PCs

Subscription Billing

5 Ways to Boost Sales with Subscription Billing

In today's super-competitive repair market, technological advancements are unleashing new doors of innovation. Keeping with this pace of new releases, people are regularly searching for the latest cellphones, making upgrades

RepairDesk top malware removal software computers 2021 blog

The Top Malware Removal Software for Computers in 2021

Malware is a dangerous threat to any computer system. Whether you're running Windows or macOS or any distribution of Linux, you will need protection from some of the most egregious

Is the Under-Display Camera the Future of Smartphones? RepairDesk Blog

Is the Under-Display Camera the Future of Smartphones?

Innovation in the smartphone industry has been booming for the past couple of years. We went from including fingerprint sensors and facial recognition to having in-display fingerprint readers and folding

Shipping Rate Changes

Shipping Rate Changes in 2021 & How to Prepare for It!

Understanding your business’s cost structure and choosing the right strategy are crucial steps toward achieving your profit goals. Many pricing plans exist, which is why it may be wise to

Trends and Predictions

Trends and Predictions: What lies ahead for Repair Businesses in 2021?

If there’s one thing that we learned in 2020, it is the fact that the world can still be very unpredictable. Who’d have thought that there will be a pandemic

computer-repair-repairdesk

The Best Software And Tools For Computer Repair

If you’re in the computer repair business, you know how the daily grind goes. The task of dealing with a large number of daily tickets on Windows reinstalls, data recovery,

Samsung Galaxy S21 Leaks

Samsung Galaxy S21 Leaks: Here’s What to Expect! 

Samsung has big launch plans to unveil in 2021. Those exciting launches include expanding their foldable lineup and making the devices "more accessible." Making the new phones more accessible is likely


Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"

TRY FOR FREE

14 days Free Trial - No credit card required