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Get Better User Experience with Customer Facing Display

RepairDesk Blog | Cell Phone Repair Shop Software > Blog > Business Tips > Get Better User Experience with Customer Facing Display
Get Better User Experience with Customer Facing Display

Get Better User Experience with Customer Facing Display

In the battle against increasingly popular online sales channels and distracted customers, you need every advantage you can get to keep customers coming back to your store. You spend your days behind the counter, peering out across the vast (or maybe not so vast) expanses of your store; if you care about your business at all, the sales floor probably looks neat and attractive. But have you ever stood on the customer side of your counter? Have you ever actually thought about how things might look to someone on the other side of the register?

So, let’s pause a moment and consider an amazing tool that has captured hundreds of customers because of its handiness in excellent checkout process with a high-tech look; that is Customer Facing Display.

Let us talk about how it can help in your case, having a cell phone repair shop with a salesperson behind the counter doing the receipt process all by himself. When you incorporate customer facing display into your venue, the customer experience automatically improves because the trust levels are higher with more accurate purchases and it will benefit your business in terms of offering a transparent process to your customers as you deliver an outclass experience showing the purchase record on a screen, facing the customer.

When completing a work order, Customer Facing Display is beneficial to capture a signature from your customer that indicates their acceptance before or after a repair is completed. At RepairDesk, our ‘Customer Facing Display’ widget is under-construction that will allow you to checkout in no time, display order details & save customer’s signature on a work order using any secondary iPad. You can get authorization from your clients on payments before or after repairs through a streamlined interface without any hassle for verification and compliance.

Moving forward, what else can you do with this amazing display at your store?

The order details will be displayed on a separate iPad screen that works totally on the customer side. This helps repair shop owners in focusing more on their work as they need to ask the customer to come and sign the invoice.

Customer facing display will let people know exactly what they are paying for and how much it will cost in real-time so they can fine tune their order and commit with security and privacy both maintained at the same time. They’ll have a detailed view of their purchase or repair along with the applied tax and discounts altogether on a single screen.

Moreover, you’ll have a dedicated screen to promote your business by showing regular offers, deals, and discounts to your customers while they wait at the counter. RepairDesk gives this golden opportunity to its customer that they can get a catchy and striking display designed exclusively by professional design experts as soon as our Customer Facing Display goes LIVE!

Nowadays with the rapid advancements, customer-facing devices create an accommodating experience for both customers and workers. Customers always want immersive, enriching, and consistent experiences in both a digital and physical space and appreciate a business that can provide them just that.

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our all-in-one POS software for your cellphone repair store and see it for yourself!

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