Need help? Give us a call: (312) 313-1737

Web Release Notes: Leads Assignment and Transfer Made Easier with All New Dispatch Module (Beta)

RepairDesk Blog > Blog > Release Notes > Web Release Notes: Leads Assignment and Transfer Made Easier with All New Dispatch Module (Beta)
Web Release Notes: Leads Assignment and Transfer Made Easier with All New Dispatch Module (Beta)

Web Release Notes: Leads Assignment and Transfer Made Easier with All New Dispatch Module (Beta)

Rolling out today’s web release of your very own RepairDesk to improve your experience with our web app. Here’s what you need to know about our latest release;

New Feature:

Dispatch Module

With this feature addition, you can now view all of your leads and tickets in one window, create tickets, schedule appointments, transfer tickets/leads to other stores, and get a quick view of all assigned tasks against all employees in a single module.

Dispatching eliminates tech downtime and paper processes in your service department. To learn more about this useful feature, go to our Knowledge Base article on Dispatch Module.

web release notes

Improvements:

Google Cloud Print

We’ve introduced separate triggers for ticket receipts and invoice receipts for our ‘Google Cloud Print’ integration. Also, in case of invoices, a trigger has been added for ‘Enable Thermal Receipt Only for Repair Items’ that’ll let you control whether to get receipts of only repair items or for every invoice generated.

release notes

Imp #565 – Clock-In/Clock-out Permission

In last month’s release, we added some triggers against employee clock-in/clock-out under ‘Employee Roles & Permissions’ section. A major improvement against this module has been brought into action. Now, the role against whom these triggers are enabled, can view the timesheets of other employees as well and can update their timings too.

Note: The trigger that allows viewing other employees’ timesheets is ‘Disabled’ by default except for the admin/super admin role.

web release notes

Imp #611, #613 – Sales by Item Type Report

Under ‘Sales by Item Type’ report, you will now get the details against serialized items too along with their serials listed in the report. Also, a criteria of ‘Repair Category’ has been added to filter out the repair items.

web release notes

Imp #627 – Multi-Store Report

To give you an overview, we have added a column named as ‘Payments Received’ in the multi-store report.

Imp #632 – Invoice Status Against Ticket

A new filter named as ‘Invoice Status’ has been added in the ‘Manage Tickets’ section to let you know the invoice status against the tickets created. Select the required invoice status from the filter and the corresponding tickets will be fetched.

web release notes

Imp #660 – Column to See Parts on Tickets

A trigger has been added in the ‘Tickets’ section called ‘Hide Parts field from Manage Tickets Listing Page’. If the trigger is enabled, you can see ‘Ticket Items’ column on the ‘Manage Tickets’ listing page showing the list of parts associated to a particular ticket.

web release notes

Imp #661 – Category Dropdown on POS

With this improvement, the repair part category field will be blank when adding any repair part from the POS screen. A pop-up asking for the part details will also have the ‘Part Type’ dropdown from where you can select your desired part category.

web release notes

Bug Fixes:

  • Bug #633 – A reported issue regarding the blank ‘Submitted On’ & ‘Returned On’ columns in the RMA section, has been fixed.
  • Bug #639 – A trigger in the repair services was causing inconsistency of data in ‘Customer Portal’ and across different integrations. This issue has been found and fixed.
  • A bug was showing blank results on applying store filter and choosing any store other than the current store in ‘Location Sales by Item Type Report.’ This bug has been fixed and the reports are now populating the correct data.
  • A bug that was not displaying the store’s alternate name in various modules has been resolved.
  • An error 500 has been resolved from the ‘Inventory Import’ section.

RepairDesk makes your life easier by helping you manage your work effortlessly and with just a few clicks. We have everything – from creating repair tickets to inventory management and more. Get a FREE trial of our all-in-one POS software for your cellphone repair store and see it for yourself!

Sign Up for a 14-day FREE Trial!


Leave a Reply

Recent Posts

web release notes

Web Release Notes: Search Invoices with a New Design!

RepairDesk is back once again with the latest release of our web app. In this hot summer, we've come up with some of the really cool improvements. Let's read the

Computer Repair POS

How to Use Computer Repair POS to Build Your Customer Base

The value of a point of sales system cannot be denied for any kind of business, in the present age. Either you run a retail shop, a cellphone repair, computer

cellphone repair store health BLOG

5 Metrics to Track Your Cellphone Repair Store Health

Every business requires smart and careful oversight in order to grow and thrive, and cellphone repair store is no exception. With all the tasks related to repair orders and trade-ins

Web Release Notes

Web Release Notes: Add Fax Number in Receipts

We are continuously working to make RepairDesk more stable, easy to use and bug-free. With every update of our web app, we try to address your suggested improvements and reported bugs.

Marketing Automation

How Can Marketing Automation Power Up Your Repair Business

In an increasingly competitive marketplace filled with change and innovation, small businesses are now having to compete with larger organizations like never before. It’s no longer good enough to rely

smart integrated payments

Smart Integrated Payments Come to RepairDesk with Paymentsense

Smart integrated payments come to RepairDesk with our latest partnership with Paymentsense, UK’s leading payment processor.   Paymentsense offers customers in the UK and Ireland the fastest, most sophisticated payment

Pre-Repair Device Condition

Why Pre-Repair Device Condition Tests are Important for your Cellphone Repair Business?

Repairing a smartphone, MacBook, iPad or any electronic device involves high risks of slipups and can result in legal actions again your technician or cellphone repair shop if anything goes wrong.

invoices

iPad Release Notes v3.9: New UI for Invoices

We are here once again with our major update in the iPad POS Register app. You’re going to experience the better and enhanced user-interface of the ‘View Invoice’ section. Read

MyCoolCell

RepairDesk Partners with MyCoolCell for its Newest Integration

RepairDesk announces its newest integration with US accessory distributor MyCoolCell, a company that provides wireless device accessories from a variety of different brands to hundreds of retailers across the United

self check-in

Web Release Notes: The New Self Check-In Feature in the Customer Facing Display

Our Customer Facing Display has been upgraded with one of the most awaited improvements, that is, the self check-in option for your customers! Give complete freedom to your customers and


Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"

TRY FOR FREE

14 days Free Trial - No credit card required


Point of Sale System
Designed for Repair Shops

It takes a lot to run a repair shop, you bring the passion & let us take care of everything!

Get your free trial account now!

Try for free Talk to us

No credit card required