Need help? Give us a call: (312) 313-1737

Release Update: September 2018

RepairDesk Blog > Blog > improvements > Release Update: September 2018
Release Update: September 2018

Release Update: September 2018

September is more than halfway through and our development and quality assurance teams have been hard at work. Our prime focus this month has been on stability and improving overall performance. Here are the highlights of what has already been released and is up for use this month.

Improvements:

Improvements in Email Tracking Against Tickets & Invoices

Recently RepairDesk released a modification that allowed you to track if an email that is sent out by RepairDesk automatically or manually was delivered, opened or bounced back. However, there was no way to identify which canned response was sent out to a customer.

We’ve now improved the modification so it displays the name of the canned response which was sent out to the customer via email or SMS.

Multi-Stores Breakdown Report

Previously, you were able to view how many repair jobs you had finished at each store but were not able to view other important details such as the cost of goods sold, gross profit, profit margin, discounts given, and other performance metrics. Now, you can view all of your stores in the list view and compare their performance based upon the above-mentioned metrics. We will also be upgrading other reports to the same format.

Display Warranty on Tickets

Warranty info was previously mentioned on the invoice but is now displayed next to each line item printed receipts.

Bug Fixes:

RepairDesk Web app

  • With consideration to user experience, we have removed the option of adding products via Transfer Order.
  • A bug that was preventing a customer from being deleted from the Manage Customers section has been removed.
  • An issue in the Trade-In section, that was showing retail price instead of sale price has been resolved.
  • Corrected a few issues related to the import of the excel file for Unlocking.  
  • Problem reported by multiple users regarding the duplication of devices/items in Inventory > items & Inventory > devices have been resolved and updated.
  • Progress status shown against accessory item when added at the time of ticket creation has been fixed
  • The limitation of not being able to add extensions with phone numbers no longer exist.
  • We’ve removed defaults terms and conditions from repair tracker widget
  • Multiple improvements in global tax setup

Thank you for being part of RepairDesk; we strive to ensure cell phone repair stores around the world succeed.

Not a RepairDesk user yet? Sign Up today!

Sign Up for a 14-day FREE Trial!

Recent Posts

4th of July

4th of July Marketing Ideas for Your Computer Repair Store

America's Independence Day is almost here, and while the novel COVID-19 has certainly changed the lives of people everywhere, many are still planning to celebrate the big day: the 4th

Sell used phones with our cellphone repair shop software

Tips for Selling Used Phones at Your Cell Phone Repair Shop

Do you buy and sell used phones at your cellphone repair shop? Are you looking for ideas to make the most out of these second-hand device sales? If so, you

RepairDesk Roundup June 2020

RepairDesk Round-up – June Edition

It’s the end of June, and we wanted to get in touch with you on all the things we’ve done so far. RepairDesk has come a long way since the

Cybertek is growing with our computer repair shop software

How Cybertek Computer Repair is Growing with RepairDesk

Ready to celebrate the first anniversary of Cybertek Nambour, our friend Adam Donovan is growing his successful repair business by opening a second store in Mooloolaba, Australia. His repairs have

Best computer accessories to sell with our computer repair shop management software

Best Laptop and Computer Accessories to Sell in 2020

2020 has been a dramatic year so far and unlike anything we’ve ever seen. Its roller coaster ride is not over yet and people are trying to adjust. While many

New tax report is here in your computer repair shop software

Say Hello to the New Tax Report in Your Repair Shop Software

No business should ever take a break from improvement. It should keep on changing itself for the better to evolve into its best avatar. That is exactly what we do

Contactless Payments

Follow the New Trend of Contactless Payments with RepairDesk

"Contactless Payments" is a term that's been widely used in the retail industry, and for a good reason. The novel COVID-19 is still making rounds in several parts of the

Computer repair services with our software for computer shops

How to Improve Your Computer Repair Service in 2020

The year 2020 has so far been a challenging one for computer repair professionals. Not only are we facing a global crisis due to COVID-19, we are now looking at

First Response success story with our computer repair shop software

First Response Repair’s Move from Pen and Paper to RepairDesk

4 years ago Denis Gutsu and his cousin, electronics repair expert Daniil, started a phone repair service using a pen and paper based management system. Today, they use RepairDesk to

computer repair industry and our computer repair shop software

How Has Computer Repair Changed in 2020?

Computer repair, like most other things, has changed in the face of the COVID-19 epidemic of 2020. Since a majority of businesses now enforce work-from-home policies, the use of computers


Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"

TRY FOR FREE

14 days Free Trial - No credit card required