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5 Reasons the New SMS & Email Tracking Is All You Need

RepairDesk Blog > Blog > New Features > 5 Reasons the New SMS & Email Tracking Is All You Need
5 Reasons the New SMS & Email Tracking Is All You Need

5 Reasons the New SMS & Email Tracking Is All You Need

Owning a cell phone repair business means frequently dealing with automated email campaigns related to repair jobs. You may also face arguments with customers and leads regarding emails that you sent and they claim they never received. That’s why there’s a big YES for email tracking!

Email automation can be a big headache if not tracked & followed properly on time. How can anyone else rely on your business when you yourself aren’t sure about it.

You work hard on your emails. You rack your brain to find the right words and create a message you think your subscribers will enjoy, yet you aren’t sure if they even saw your message.

RepairDesk introduces you to the SMS and email tracking system. A genuine lifesaver for your repair business.  

Let’s talk about the benefits of this feature.

Eliminates Confusion

Did you get my email? You don’t have to ask this question repeatedly anymore. With RepairDesk, you will know the status of your email within nanoseconds.  The status will appear as sent, delivered or opened with appropriate status tags.

A Big Timesaver

Checking on technicians and customers to see whether or not they have acknowledged your prioritized email, is a big mess. Especially when its peak time and there is a lot to do.

For example, Christmas.

You would definitely not want to double check with every staff member or customer just to confirm whether they saw your email. And now you won’t have to.

Avoid Disputes

Next time when a customer complains about his delay in a device repair, you can use your email notification as proof that it was an informed delay. Choose from the automated canned responses provided by RepairDesk so before the angry client starts yelling, show them your proof of responsibility.

If you want to learn more about how to deal with cranky customers, read 5 tips to deal with angry customers!

Better Marketing

We used to spend around 40% of our daily work time on answering customer messages. Has your thank-you email been opened by a recent customer?

Grab him/her by offering a discount or ask him about his experience of your repair shop. Keep a sharp eye on the status of each email you have sent.

Less Repetition

Status of your important email changed from delivered to read? Great! Now focus on your repairs. Your recipients will be free from the frustration of getting an email twice, thrice or sometimes more. Now just send once and check to make sure the email has been read.

Follow the step-by-step guide and learn how can you Track Emails/SMS from Leads & Ticket Section.

Creating the habit of improving your email efforts will compound over time, helping you and your team to multiply your effectiveness and productivity beyond what you thought possible.

Just like you, we value our customers, so leave us a comment, give us your feedback, and if you are not our customer yet, sign up to RepairDesk for a 14-day free trial of our cloud-based POS software.

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