Need help? Give us a call: (312) 313-1737

2-Way SMS through SMS Broadcast: Let your Customers Talk!

RepairDesk Blog > Blog > Integrations > 2-Way SMS through SMS Broadcast: Let your Customers Talk!
2-Way SMS through SMS Broadcast: Let your Customers Talk!

2-Way SMS through SMS Broadcast: Let your Customers Talk!

We have BIG news for our customers in the UK & Australia as one of their highly demanded features is now live!

Let’s talk about what we have changed. 

If you want to advertise a new promotion at your repair store or need to communicate with all of your customers, that shouldn’t be a problem. However, can you get a response from customers? If your customers can’t respond to you, wouldn’t that hinder feedback and how would you know that you are moving in the right direction? This is why, 1-way SMS, while very useful, is a bit limited when it comes to customer-repair store owner communication. And our customers in the UK and Australia told us so. 

2-way SMS is an ideal way to maintain consistent and timely communication with your customers. As customers now expect fast and effective communication with companies, brands, and service providers, it is essential to let them talk. And then allow yourself to talk back. The process then continues as required.

When you send customers an SMS blast, they can now respond back with questions, feedback, complaints, suggestions etc. and you can then respond accordingly. This makes communication fast and efficient and results in better customer service and bigger profits. 

You will be given a “Dedicated Inbound Number” which means customers can contact you any time via text and their messages will be displayed right within RepairDesk.

That’s not all, with our recent update you can also reply to a custom message directly from your account. It’s your number, so you can advertise it, publish it or distribute it, knowing you’ll get all the responses right where you need them.

Let’s take a quick look at how it makes things better:

  • Receive replies from customers anytime with all the history records.
  • Broadcast customer replies to a list of selected members.
  • Highlight responses in RepairDesk account as push notifications.

*An important concern is; what’s the cost for a dedicated inbound or virtual number per year? Here are the details;

Dedicated Inbound number

Cost (Per Year)

Australia

AU$ 179

The United Kingdom

£ 12

To learn more about this useful feature, read here.

We would love to hear your feedback regarding RepairDesk and this new feature. Join us on GitHub, a dedicated platform in general for questions, complaints or suggestions. Your feedback is more than welcome. 

If you have tried RepairDesk, and it previously did not work out for you; it’s completely a different product now. Sign Up for a full-fledged 14-day trial today!

Sign Up for a 14-day FREE Trial!

Leave a Reply

Recent Posts

RepairDesk Ultimate Black Friday Guide 2020

The Ultimate Black Friday Guide for Repair Shops – Part 3: Offerings

Welcome back to another installment of our Ultimate Black Friday Guide for Repair Shops. As we count down to the inevitable day of big, big sales, we'll be briefing you

Instant Deposits

Save the Sale with Instant Deposits!

We know that many repair merchants offer repair services that require their customers to leave a deposit or down payment initially before the repair process starts. This pre-payment or advance

Black Friday

RepairDesk Black Friday Sale – Save up to 40%

Black Friday is fast approaching on November 27th, 2020. That means there's a lot to prepare for. It is when people will be rushing to get the best deals in

RepairDesk Ultimate Black Friday Guide for Repair Shops Presentation Blog Banner

The Ultimate Black Friday Guide for Repair Shops – Part 2: Presentation

Black Friday is all about people coming into your shop and getting some sweet deals. Of course, if you want to make the most of it, you'll have to look

iPhone 12

Is iPhone 12 worth the hype? Apple iPhone 12 rumors and the truth!

Do you know which is the most popular iPhone in 2020? The one carried by most people is the iPhone 7, which was released four years ago. According to a

iPad POS Register v5.10.2

iPad Release 5.10.2: Run iPad POS Register on the Latest iOS Version

After a long break, we’re back with our improved iPad release. This time, we’ve worked steadily on the customer feedback and tried to address all the concerns related to our

Get a List of Best FREE Antivirus Software in 2020 with RepairDesk

Get a List of Best FREE Antivirus Software for Your Computer Repair Store

Do you know that more than 70% of Americans dread the thought of having their personal data stolen from their computers, while only 17% worry about being murdered? Yup, this

RepairDesk Ultimate Black Friday Guide Marketing Blog Banner

The Ultimate Black Friday Guide for Repair Shops – Part 1: Marketing

It’s that time of the year again; sales are dropping left and right and Black Friday is fast approaching. This is the time for businesses to make big sales, raking

RepairDesk Release -oct 02

Web Release Notes: RepairDesk Gets Better Everyday!

To help our customers get the most benefit out of the upcoming holiday season, we've invested enough time in making RepairDesk better than ever.  Team RepairDesk has made various improvements to ensure

Start your home-based computer repair business with RepairDesk

How Computer Repair Businesses Can Start from Home

Have you always been an industrious kid who is known for fixing computers? Cool! But have you been helping people start their dead computers for free? Not-so-cool. Computer repair is


Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"

TRY FOR FREE

14 days Free Trial - No credit card required