We can’t tell you how excited we are to get customer portal into your hands.
When we wrote our first line of code in Mar 2015, we had a pretty ambitious goal; to create a product that combined the best features of repair & retail into one simple UX. Easier said than done.
While we had the basic infrastructure in place by June 2016, a lot of our users requested if we can provide a dedicated portal for their business customers that allow them to create repair tickets, add notes, view communication log or even make payment against an invoice via PayPal.
After months of work and feedback, we’re proud to say that’s now a reality. Moments ago we released our latest offering, B2B Customer portal (in beta) to the world. Its a perfect tool for cellphone repair shops that does a lot of mail-in repairs or phone repair stores that work with insurance companies
This enhancement will allow you to:
- Create unlimited profiles for 3rd party customers with a username and password so they can keep track of repairs. You can also share a unique “profile link” with customers so they can quickly access portal without having them to enter username and password.
- While creating a repair ticket a customer can select phone repair center location where he wants to ship the device. By default vendor details are displayed however he can also choose to enter their customer information.
- While creating a repair ticket a customer can add multiple device details, add notes, agree to terms and conditions and print shipping slip for the repair ticket.
- A customers can also view open invoices and make payment via PayPal
If you are as excited as we are, learn more about it here:
As always, we’re excited to hear your feedback. Stay tuned for more updates in the near future!